Yukon Gold Casino Complaints

I have been a member of the Yukon gold casino for quite a while and I don’t know why I keep coming back to play at this site.

I have won a few times and tried to make a withdrawal and every time I have done so, they either said that I owed the casino money or they have to verify me or that I have to wait from an email from their security department. Like really, I am a vip at this casino and I am literally am not being acted that way.

This is a good example I have made a withdrawal of a thousand dollars 3 days ago at the 11/11/2023. Today is the 15/11/2023 and still haven’t seen the funds in my account. Why would a corporation this big would treat their customers like that?

It takes a minute to send the money to take my money. When I deposit is fine, no problem, but when I win the payout never happens, so I am saying that this is a scam and they want you to reverse the withdrawal to play and lose your money.

I will make an update in a couple of days to see what’s the status. Over all very disappointing cause I do like that casino.

My winnings of $800 was released from Yukon gold on the 5th of June 2023. It is now 21st of June 2023 and they can't seem to locate my winnings. I have been trying to get some sort of an explanation as to what, where, or when my money or where it could possibly bea, as I live in new Zealand and I have already spoken with the international payments team there with my Westpac bank and they confirmed that it should have shown up a long time ago and that it had to be Yukon casinos banking side. So I relayed what I was told back to the casino and they can't actually give me any information what so ever. They keep saying that they will be in touch with me by the end of the week, well for two weeks from the 5th of June I was getting told I had to wait out the 6-10 days and then they can escalate the were abouts of my winnings, so wait out the full two weeks because u count the weekends it's a full two weeks may be a bit more. So 10 days is now up and now they are telling me I have to wait till the end of the week Friday.

I know the processing team and etc don't work weekends so this will mean I got to wait till Monday won't I if that have no answers for me, and so my point is how long are they allowed to keep us waiting by law.

I also have today's transcripts of my live chat conversation also. All I want to know is were is my winnings because I haven't got any issues as to verification, email, miss spelling error of any sort, so why the delay.

I made a withdrawal of $859.93 on Feb 27 and chose etransfer as a preferred method. The money is still pending in my account despite it being longer than the 48 hour wait time mentioned in the withdrawal request email I received on the 27th of Feb.

"Your withdrawal will remain in pending in your casino account for two (2) business days whilst we process it. During this time and until the time your withdrawal has been fully processed, you have the option to reverse it and continue playing using those funds. Log in to your casino account and select "Reverse Withdrawal" from the banking page."

I reached out to live chat to inquire today. I was told to email risk management because the chat specialist could not help me. I have now emailed risk management and continue to wait for answers.

Thanks.

I withdraw winnings and meet the necessary requirements but money is always returned to my account. I have contacted by phone and got 2 numbers that said not allocated and one with recorded message saying to use chat(just bot real person)or email for immediate response.....no success. I do have more screenshots but there are a lot should you need extra information. Kindly awaiting your assistance and response.Thank you.

hello

my yukongold casino account is closed. the risk management send to me email like this.

Hello Ashok,

We would like to inform you that your cashin and account has been blocked due to a breach of the Bonus Account Terms and Conditions of the casino.

For more information please look under Bonus Account Terms and Conditions include >> Point 13

“The Casino reserves the right to withhold any withdrawals and/or confiscate all winnings for irregular play. ‘Irregular play’ includes but is not limited to any one or more of the following types of play:

1. Placing single bets equal to or in excess of 25% or more of the value of the bonus credited to the account prior to the play-through requirement for that bonus having been met;

2. Using the double-up feature to increase bet values;

3. Even money bets on Sic Bo, Craps and Roulette”

4. Starting a game's feature after the bonus balance used to build up the credits towards the feature has reached 0.

Therefore, the winnings are void and have been confiscated. Your casino account will remain locked.

Please note that your deposit will be refunded back to you.

Kind regards,

Alex

Risk Management

Casino Rewards

I have in my account $5000

plz give me reply how to solved my problem,

Dear sir /madam

I joined a casino called Yukon Gold Casino from casinorewards.com, I wasn’t sure if my partner joined it before so I went on their live support to ask if The account I had was it ok to play with and if I was to win will I have any problems, They replied on the live chat as (Yes indeed. You can use UKash no problem. And withdrawals would be processed normally.)

I took this like any one would and decided to play it, I then went on to win over £1,000 pounds, I placed my withdrawal and now I get an email saying this (Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.



We understand this is often accidental, however the Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.



Due to this your account has been closed and the bonus and winnings have been confiscated. Your deposit will be refunded to you.

I find this very upsetting after being told that my account would be just fine.

Can you please look in to this for me A.S.A.P?

Best Regards

Dawn

Chat Transcript Below!

Check out the article while you wait for the next available operator. Click here

You are now chatting with Valentin. Would you please enter your name next to the OK Button below and press OK.

Valentin: Welcome to the Casino Rewards support chat. How are you doing today?

you: Hi Im tring to add my credit card to make more deposits but it will not let me

you: You have reached the maximum number of cards that you may register.

you: I haven't even added one

you: u there

Valentin: YEs I'm here. Let me check this out for you =)

you: ok ty

Valentin: Can you please confirm your Casino account number for me?

you: vygr0129782819

Valentin: Ok thanks

you: is it because i used ukash

you: I want to add my credit card

Valentin: Ok let me see..

you: ok

Valentin: Ok It seems that you are not able to use credit cards on the casino at the moment.

Valentin: but you can use any form of prepaid method.

Valentin: Ukash will do just fine =)

you: is there a problem with my account

you: but can I still play this casino acount and use ukash, and if i win, i will be able to withdrwal

Valentin: Sure.

you: Sorry I say It again, my keybord playing up

you: Just want to be told all ok to still play this account

you: can I still play this casino acount and use ukash, and if i win, i will be able to withdrwal

you: Please just Answer that for me

you: just need to to say yes thats all lol

Valentin: Yes indeed. You can use UKash no problem. And withdrawals would be processed normally.

you: Thank you Valentin

Valentin: It's just credit card that you can't use right now.

Valentin: Most welcome Dawn. =)

Valentin: Is there anything else at all that I may be able to assist you with?

you: Thank you I do really appreciate it