Dear sir /madam
I joined a casino called Yukon Gold Casino from casinorewards.com, I wasn’t sure if my partner joined it before so I went on their live support to ask if The account I had was it ok to play with and if I was to win will I have any problems, They replied on the live chat as (Yes indeed. You can use UKash no problem. And withdrawals would be processed normally.)
I took this like any one would and decided to play it, I then went on to win over £1,000 pounds, I placed my withdrawal and now I get an email saying this (Our systems have detected that multiple Casino accounts have been created using your PC, email address or personal details.
We understand this is often accidental, however the Casinos terms and conditions do not permit more than one real account per household, personal computer or e-mail address. This is necessary in order to reduce the casino's exposure to online losses.
Due to this your account has been closed and the bonus and winnings have been confiscated. Your deposit will be refunded to you.
I find this very upsetting after being told that my account would be just fine.
Can you please look in to this for me A.S.A.P?
Chat Transcript Below!
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You are now chatting with Valentin. Would you please enter your name next to the OK Button below and press OK.
Valentin: Welcome to the Casino Rewards support chat. How are you doing today?
you: Hi Im tring to add my credit card to make more deposits but it will not let me
you: You have reached the maximum number of cards that you may register.
you: I haven't even added one
you: u there
Valentin: YEs I'm here. Let me check this out for you =)
you: ok ty
Valentin: Can you please confirm your Casino account number for me?
Valentin: Ok thanks
you: is it because i used ukash
you: I want to add my credit card
Valentin: Ok let me see..
Valentin: Ok It seems that you are not able to use credit cards on the casino at the moment.
Valentin: but you can use any form of prepaid method.
Valentin: Ukash will do just fine =)
you: is there a problem with my account
you: but can I still play this casino acount and use ukash, and if i win, i will be able to withdrwal
you: Sorry I say It again, my keybord playing up
you: Just want to be told all ok to still play this account
you: can I still play this casino acount and use ukash, and if i win, i will be able to withdrwal
you: Please just Answer that for me
you: just need to to say yes thats all lol
Valentin: Yes indeed. You can use UKash no problem. And withdrawals would be processed normally.
you: Thank you Valentin
Valentin: It's just credit card that you can't use right now.
Valentin: Most welcome Dawn. =)
Valentin: Is there anything else at all that I may be able to assist you with?
you: Thank you I do really appreciate it