Delay unacceptable

I have been a member of the Yukon gold casino for quite a while and I don’t know why I keep coming back to play at this site.

I have won a few times and tried to make a withdrawal and every time I have done so, they either said that I owed the casino money or they have to verify me or that I have to wait from an email from their security department. Like really, I am a vip at this casino and I am literally am not being acted that way.

This is a good example I have made a withdrawal of a thousand dollars 3 days ago at the 11/11/2023. Today is the 15/11/2023 and still haven’t seen the funds in my account. Why would a corporation this big would treat their customers like that?

It takes a minute to send the money to take my money. When I deposit is fine, no problem, but when I win the payout never happens, so I am saying that this is a scam and they want you to reverse the withdrawal to play and lose your money.

I will make an update in a couple of days to see what’s the status. Over all very disappointing cause I do like that casino.

My winnings of $800 was released from Yukon gold on the 5th of June 2023. It is now 21st of June 2023 and they can't seem to locate my winnings. I have been trying to get some sort of an explanation as to what, where, or when my money or where it could possibly bea, as I live in new Zealand and I have already spoken with the international payments team there with my Westpac bank and they confirmed that it should have shown up a long time ago and that it had to be Yukon casinos banking side. So I relayed what I was told back to the casino and they can't actually give me any information what so ever. They keep saying that they will be in touch with me by the end of the week, well for two weeks from the 5th of June I was getting told I had to wait out the 6-10 days and then they can escalate the were abouts of my winnings, so wait out the full two weeks because u count the weekends it's a full two weeks may be a bit more. So 10 days is now up and now they are telling me I have to wait till the end of the week Friday.

I know the processing team and etc don't work weekends so this will mean I got to wait till Monday won't I if that have no answers for me, and so my point is how long are they allowed to keep us waiting by law.

I also have today's transcripts of my live chat conversation also. All I want to know is were is my winnings because I haven't got any issues as to verification, email, miss spelling error of any sort, so why the delay.

I made a withdrawal of $859.93 on Feb 27 and chose etransfer as a preferred method. The money is still pending in my account despite it being longer than the 48 hour wait time mentioned in the withdrawal request email I received on the 27th of Feb.

"Your withdrawal will remain in pending in your casino account for two (2) business days whilst we process it. During this time and until the time your withdrawal has been fully processed, you have the option to reverse it and continue playing using those funds. Log in to your casino account and select "Reverse Withdrawal" from the banking page."

I reached out to live chat to inquire today. I was told to email risk management because the chat specialist could not help me. I have now emailed risk management and continue to wait for answers.

Thanks.

I withdraw winnings and meet the necessary requirements but money is always returned to my account. I have contacted by phone and got 2 numbers that said not allocated and one with recorded message saying to use chat(just bot real person)or email for immediate response.....no success. I do have more screenshots but there are a lot should you need extra information. Kindly awaiting your assistance and response.Thank you.