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Yukon Gold Casino - Delay unacceptable

RESOLVED
Complaint Info
Disputed casino Yukon Gold Casino
Reason Delayed payment
Amount $ 949
Posted on November 12, 2020

Monday, October 26 I won $ 949 at the Yukon Casino Gold. on October 29, I received a payment confirmation. on November 2nd the funds were returned to me with a message telling me that "we could not process your recent withdrawal" I contacted them and they told me it was because I had received a withdrawal email and that I had not withdrawn within the prescribed period. I never received this email. So I requested a withdrawal again and the same thing happened, the funds were returned to me on November 9th. I find this very suspicious because when it comes to small quantities I have never had this problem.

Posted on November 12, 2020

Hi Isabelle

As mentioned in your last chat with Marrian, Interac withdrawals will send you an email with a code that needs to be entered in order to claim the funds to your account. This email is sent directly from Interac to the email address you enter when you initiate the withdrawal, not from the casino, so we have no visibility on this email.

If the code is entered incorrect 3 times, or not entered at all, your funds will be returned to the casino account and you will need to initiate another withdrawal. Again, since this is directly from Interac we have no visibility on exactly which occurred, only that it could be one of these reasons.

As you've mentioned to Marrian, you did not receive this email, so it is likely that the code expired after it was not entered.

I would suggest to initiate the withdrawal again, double check that the email you've entered is correct, and look in your spam folder in case the email has gone there.

If you're still having trouble with your withdrawal, please contact support via live chat for help choosing a different method.

Cheers

Posted on November 12, 2020

Hello, as told in my complain after my chat with Marrian I’ve initiated the withdraw again a second time after 4 days the exact same things happen so I’ve done what you just said and that has done the same result that’s why I have write my complain. Since October 26...
Now I’m at 500$ I will do it again I hope I don’t have to wait 1 week before I’ve got refund...

Posted on November 12, 2020

Hi Isabelle

If this method is not working, I would suggest to either use a different email address or a different method to withdraw your winnings.
Please contact the casino support by live chat asap to discuss using a different method to withdraw.

Cheers

Posted on November 15, 2020

Ok problem solve. Thanks

Posted on November 15, 2020

Great!

AskGamblers can you please close this complaint.
Cheers

AskGamblers
Posted on November 16, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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