Trino Casino Complaints

I've tried multiple ways to verify they confirmed everything is ok, then cancelled, then said I don't receive email, they asked another address, I've resent, and nothing is done! The support says it's ok and I have no way to get my money. I've attached all relevant conversations proving the misleading of support of the fraud.

I am contacting you to request your assistance regarding an issue I am experiencing with Trino Casino.

I created my account at the beginning of April, and my account was fully verified on April 10th. I have successfully completed two withdrawals without any issues, but I am now experiencing a serious issue.

I currently have two pending withdrawals requested on April 17th and April 18th. It has now been over 10 days, and I have still not received my funds. Both withdrawals remain in “pending” status, which I find completely unacceptable.

I am extremely disappointed, as it is not reasonable to wait this long for withdrawals to be processed. I have contacted the casino’s live support multiple times, but I feel like I am not being taken seriously. Each time, I am told that my request will be forwarded, yet there has been no progress.

Additionally, I have already sent an email to their support team and have not received any response.

Please note that I have evidence for all of the above, including transaction records and communication history, which I can provide if required.

I kindly ask for your assistance in resolving this matter and helping me receive my pending withdrawals as soon as possible.

Thank you in advance for your support, and I look forward to your response.

Fully verified. Had deposits/withdrawals, no issue in the past.

This withdrawal has taken 8 days. Keep talking to chat and get nowhere.

Chat just keeps telling me to wait. 8 days is way too much, even with a backlog; there is a limit you should expect players to wait. Had no issues with the casino ever before this.

Askgamblers helped me in the past, so it would be good if they could help mediate again

3 working (bank) days are passed over and withdrawl is not happening, at list not as it should be. Casino payed cca 1/3 of submitted money and now they are stalling.In whole story there was weekend

And now is 6th day alltogether.

Money is not where it should be. I think that this is done by purpouse to cancle and spend assets before withdraw.

Not sattisfied with whole lot of waithing.

Very unpleasent.

Good afternoon.

I hope you are well.

I have 3 withdrawals pending with Trino, €500 from the 3rd, €500 from the 7th & €500 from the 10th, all of November.

I also have €840.39 in the account waiting to be withdrawn (the maximum simultaneous allowed withdrawals is 3)

Meaning the total amount outstanding is €2340.39.

The account is fully verified, and I have had multiple withdrawals previously.

I have followed this up by email with them on a number of occasions, to be told my withdrawal is 'under review'.

No explanation of what the internal review is or why it's being undertaken has been provided.

I have made a formal complaint, yet I was simply fobbed off with 'reviews may take some time' etc.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Trino casino is yet again delaying payment. I have 3 active withdrawals pending each one is 500 euro. And they are active for 9-8-7 days repeatedly. I tried asking the live chat and my bio manager for help but they just copy paste the same automated message my money is safe and they are looking at it etc etc. for a site that promotes itself with a max 72 hours withdrawals. I haven’t seen a single withdraw going in that time. Moreover I got 1600 more euros lying there in my balance that I can’t withdraw because they have a limit for 3 withdrawals that’s setting me up for like a month to get all the money.

Good afternoon.

I hope you are well.

I have 2 withdrawals pending with Trino, both since the 27th August.

The total amount outstanding is €788.

The account is fully verified.

I have followed this up by email with them on a number of occasions, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

I have 3 pending withdrawals in this casino, and the oldest was made 8 days ago (25 August), and still nothing!

Their live chat support isent working for like 5-6 days.

And when I emailed them to ask them why my deposit is so late, and that their live chat isn't working, they just copied and pasted an automated message without clarifying anything.

My payment has been pending since 04.07.2025,

I have a full VF account,

I was initially told it may take up to 3 banking days, depending on workload!

The last email sent 05.07.2025 to KYC support (the department that handles payment enquiries) has not even been replied to.

I hope someone here can solve this problem as soon as possible!

I have deposited quite a large amount of funds into this casino.

I'm up to now, 8 days late,r still waiting for my withdrawal.

I am fully verified and so no reason for them not to send my money to me.

The chat keeps saying the same thing that the payments team is just busy, but I don't believe that for a second

I have heard no more from them, and besides myself, gutted.

Please help me resolve this

Hello,

I have been waiting for over 2 months for my payout of 361 euros from Trino Casino.

I have tried the chat and was referred to the support by email.

I have written several times I got no answer.

My account is fully verified, and all documents have been submitted. I am also shown that I am verified. I hope they can help me.

Dear AskGamblers team,

Trino Casino closed my account in todays day because of term violation by my side.

I created the account on Friday or (I have blocked access to the account so I can't check it in detail). My first deposit was around 30 euros, lost after two days, the next deposit was around 268 euros, the balance before closing was around 248 euros so as you can see I didn't win anything. When I tried to log in today I received information that access to the account is impossible. After writing an email to support I received a response, which I am attaching.

I have no idea what Trino Casino means by accusing me of such things, my bets were on volleyball, basketball, tennis and the odds were around @2 so it was totally normal play. As I mentioned, I didn't even manage to win anything. The accusation against me is completely absurd and I am asking for help in this matter.

I have made a withdrawal request and have waited for more than long enough, but when I ask why it hasn't been done, I get told to wait,

i have done all that has been requested of me, but its already been 5 days, which is plenty sufficient time sincethe previous withdrawal request took a maximum of 2 days