Complaint #26 Trino Casino

Withdrawals pending for 10 days

By Αndreas Κ.

1 month ago

I am contacting you to request your assistance regarding an issue I am experiencing with Trino Casino.

I created my account at the beginning of April, and my account was fully verified on April 10th. I have successfully completed two withdrawals without any issues, but I am now experiencing a serious issue.

I currently have two pending withdrawals requested on April 17th and April 18th. It has now been over 10 days, and I have still not received my funds. Both withdrawals remain in “pending” status, which I find completely unacceptable.

I am extremely disappointed, as it is not reasonable to wait this long for withdrawals to be processed. I have contacted the casino’s live support multiple times, but I feel like I am not being taken seriously. Each time, I am told that my request will be forwarded, yet there has been no progress.

Additionally, I have already sent an email to their support team and have not received any response.

Please note that I have evidence for all of the above, including transaction records and communication history, which I can provide if required.

I kindly ask for your assistance in resolving this matter and helping me receive my pending withdrawals as soon as possible.

Thank you in advance for your support, and I look forward to your response.

Disputed Casino Trino Casino

Reason Delayed payment

Amount €1000

Discussion

Trino Casino

• Representative

1 month ago

Dear COBRINIO,

First of all, we sincerely apologize for the inconvenience and frustration caused by the delays you have experienced.

Please rest assured that we are carefully reviewing and working through all complaints and pending cases together with the relevant department.

Could you kindly provide us with an update regarding the current status of your withdrawals and let us know if there are still any pending issues on your side?

Thank you for your patience and cooperation.

AskGamblers

• Support Team

1 month ago

Dear all,

This complaint has been reopened as per Trino Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

1 month ago

Dear Trino Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Cobrinio

• Cyprus

1 month ago

I genuinely wonder whether there is a real person behind the emails responding to me from Trino Casino support team, or if they are just automated AI messages. I’m also attaching another screenshot showing that their support is truly nonexistent and not helpful at all.

Trino Casino Complaint Stats

Resolved 15 / 15

Avg. Amount $748

Avg. Complaint Duration 5 days

Avg. Response Time 1 day

Trino Casino Complaints

See all complaints for this casino

Problem with Trino casino

I've tried multiple ways to verify they confirmed everything is ok, then cancelled, then said I don't receive email, they asked another address, I've resent, and nothing is done! The support says it's ok and I have no way to get my money. I've attached all relevant conversations proving the misleading of support of the fraud.

Resolved

€50

Withdrawal pending 8 days

Fully verified. Had deposits/withdrawals, no issue in the past.

This withdrawal has taken 8 days. Keep talking to chat and get nowhere.

Chat just keeps telling me to wait. 8 days is way too much, even with a backlog; there is a limit you should expect players to wait. Had no issues with the casino ever before this.

Askgamblers helped me in the past, so it would be good if they could help mediate again

Resolved

€370

Delayed payment

3 working (bank) days are passed over and withdrawl is not happening, at list not as it should be. Casino payed cca 1/3 of submitted money and now they are stalling.In whole story there was weekend

And now is 6th day alltogether.

Money is not where it should be. I think that this is done by purpouse to cancle and spend assets before withdraw.

Not sattisfied with whole lot of waithing.

Very unpleasent.

Resolved

€900

Withholding payments since November 3rd

Good afternoon.

I hope you are well.

I have 3 withdrawals pending with Trino, €500 from the 3rd, €500 from the 7th & €500 from the 10th, all of November.

I also have €840.39 in the account waiting to be withdrawn (the maximum simultaneous allowed withdrawals is 3)

Meaning the total amount outstanding is €2340.39.

The account is fully verified, and I have had multiple withdrawals previously.

I have followed this up by email with them on a number of occasions, to be told my withdrawal is 'under review'.

No explanation of what the internal review is or why it's being undertaken has been provided.

I have made a formal complaint, yet I was simply fobbed off with 'reviews may take some time' etc.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Resolved

€2,340

Delaying payment yet again for no reason

Trino casino is yet again delaying payment. I have 3 active withdrawals pending each one is 500 euro. And they are active for 9-8-7 days repeatedly. I tried asking the live chat and my bio manager for help but they just copy paste the same automated message my money is safe and they are looking at it etc etc. for a site that promotes itself with a max 72 hours withdrawals. I haven’t seen a single withdraw going in that time. Moreover I got 1600 more euros lying there in my balance that I can’t withdraw because they have a limit for 3 withdrawals that’s setting me up for like a month to get all the money.

Resolved

€1,600

Withholding payments since August 27th

Good afternoon.

I hope you are well.

I have 2 withdrawals pending with Trino, both since the 27th August.

The total amount outstanding is €788.

The account is fully verified.

I have followed this up by email with them on a number of occasions, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Thank you.

Resolved

€788

Withdrawals pending since 25th of August

I have 3 pending withdrawals in this casino, and the oldest was made 8 days ago (25 August), and still nothing!

Their live chat support isent working for like 5-6 days.

And when I emailed them to ask them why my deposit is so late, and that their live chat isn't working, they just copied and pasted an automated message without clarifying anything.

Resolved

€880

Deposit not credited to account

Hi there.

I hope you are well.

On 12.08.2025 I made a €300 deposit to Trino Casino using Ethereum, but it has still not been added to my account. I've attached screenshots showing the transaction to my account and the transaction from my wallet.
Here also it a link to the successful transaction on etherscan:
https://etherscan.io/tx/0xac307968c2ef494f4ac18cfb8f7fafdf5b05589dd0014c3407c2a9072293cdda

I have emailed them on a number of occasions, screenshots attached, and made formal complaint, but the deposit has still not been added to my account.

Any help you could provide would be much appreciated.
If you need anything other from me, please don't hesitate to ask.

Thank you.

Resolved

€300

My payment is pending

My payment has been pending since 04.07.2025,

I have a full VF account,

I was initially told it may take up to 3 banking days, depending on workload!

The last email sent 05.07.2025 to KYC support (the department that handles payment enquiries) has not even been replied to.

I hope someone here can solve this problem as soon as possible!