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Thunderpick Casino

Thunderpick Casino
Welcome Bonus

100% up to €2000

Our Rating CasinoRank
6.3/10
CasinoRank
Player Rating 2 reviews
6/10
2 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints
What we like
  • Home to top providers
  • Accepts cryptocurrencies
  • Live chat is available
  • Mobile friendly games
  • Safe & Secure
What we don’t like
  • Slow live chat times
  • Does not accept fiat currencies
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Thunderpick Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Russian, Portuguese, Spanish, Chinese, French, Turkish
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Thunderpick Casino is a crypto currency casino home to some of the most popular casino games from well known providers and also offers a library of unique games that has been developed by the casino team. Players should be familiar with the providers here as they include well known names like Relax Gaming, BGaming, Yggdrasil, Push Gaming and Nolimit City. Players will be able to choose their preferred language and the casino supports both web and mobile platforms. Players can also feel safe as the casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include the USA, the UK, France, Netherlands, Belize, Costa Rica, Cyprus, Iceland, Isle of Man, Malta, Denmark and Spain. There is an extended list which can be found in the casinos frequently asked questions and found further down this page.

 Virtual Games

In the games lobby players will be able to enjoy hundreds of video slots from top providers across the world. There is a drop menu players can use to find out which providers are here but more importantly they can select them individually to narrow down the search. Each game has also been labelled by its provider to make it easier on the eye. 

Players can also use some filtering options in order to list games by their volatility, popularity and RTP. Additionally, games can be sorted into alphabetical order so players can quickly and easily find their favourites or use the search engine to go straight to any game. Some of their popular titles include the Chinese Zodiac Slot, Gladiators Slot, Greedy Goblins Slot and The Vikings Slot.

The same kind of providers also have their own table games like Blackjack, Roulette and Poker. Players can put their strategies to the test to try and beat the dealer. Some of these variations are very traditional however, there are more modern versions too with new game rules. Players who enjoy card games can also try some video poker games like Deuces Wild and Jacks or Better. 

Live Casino

In the live casino players will find games from the likes of Evolution Gaming who stream all of their games in high definition. These games are hosted by real life dealers, in live studios with state of the art technology. Players can interact with the dealer and may be able to play up against other players, just like in a land based establishment. 

Mobile Gaming

Thunderpick Casino can be enjoyed through most mobile devices too so players can easily log in and pick up where they left off. Most of their web games are optimized for mobile browsers so players can enjoy the same seamless experience. Players won’t need to download an app, just a mobile browser will do the trick and only one account is needed to switch between devices. 

Support

Anyone who needs help and assistance can contact the casino's customer service team. One of the easiest ways to speak to an agent is by using their live chat facility who will try to respond as soon as they can. During busy times, it may take longer to respond but players can stay in the chat box until they do. Players are also welcome to email the casino in case they require further assistance.

Security and Fairness

The security of their players is the casinos top priority and they protect this by applying the highest security standards available. They use strict procedures and protection to prevent unauthorized access and ensure the integrity of their players personal data.

When it comes to fairness, this isn’t an issue either. They use a standard random number generator to determine the outcomes of their games and their in-house games are provably fair which means it is proven that the casino cannot change the outcome of the game to favour themselves.

Gallery

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Complaints

Read the complaints other players have left for Thunderpick Casino. Learn more about complaints.

Show all complaints
Thunderpick Withdrawal delayed due to KYC verification and repeated claims that my documents were not received
Thunderpick – €781,30 withdrawal pending due to unresolved KYC despite documents being sent multiple times

I am submitting this complaint regarding a pending withdrawal from my Thunderpick account, which has been delayed because of an unresolved KYC verification process.

I have fully cooperated with Thunderpick and provided the requested KYC documentation. I initially sent the requested documents by email on August 9.

After receiving no meaningful update, I contacted Thunderpick Live Support several times. I was repeatedly told that the matter would be escalated or communicated to the verification team and that I should wait for an update.

However, despite these assurances, I was subsequently informed by Live Support that, according to their notes, the verification team had not received any documentation from me at all.

In order to eliminate the possibility of an email-related technical problem on my side, I resent the requested documentation. I sent it again on August 12 and, following the recommendation of Thunderpick's own support, I also resent the documents from a different email address, clearly identifying the email address associated with my Thunderpick account.

Despite doing this, I have still received no confirmation that my documents have actually reached the verification team and my withdrawal remains pending.

On August 13, Live Support again told me that the documents sent on August 9 had not been received and that I should wait for the newer emails to be handled.

Later, another Thunderpick support representative gave me a different explanation, stating that my email “is in a queue” and that they need to wait to receive it before they can share the documents with the verification team.

This is particularly concerning because I have contacted Live Support numerous times and have received different or conflicting explanations regarding the same issue. On several occasions I was told that the verification team would be notified, while later I was told that the verification team had never received my documents.

I have screenshots of my conversations with Thunderpick Live Support documenting these statements and I can provide them as evidence.

I want to make clear that I am not refusing or delaying KYC verification in any way. I have actively attempted to complete it, submitted the requested documentation multiple times, used a second email address when instructed to do so, and repeatedly contacted support asking them to resolve the issue.

My concern is that my withdrawal remains pending while Thunderpick's internal communication/email handling problem prevents my KYC documents from reaching the verification team.

I am therefore requesting that Thunderpick:
Confirm that my KYC documents have been received.
Forward them immediately to the appropriate verification team.
Complete my KYC verification without further unnecessary delay.
Process my pending withdrawal once verification is completed.

I am fully willing to provide any legitimate additional documentation required for verification. I simply want the verification process and my pending withdrawal to be handled properly and within a reasonable timeframe.
Status unsolved Unresolved
€781

Thunderpick Casino Complaint Stats

Resolved 1 / 10
Avg. Amount $5,755
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Top reviews from our players

They offer a lot of variety in payment methods, making it super convenient to deposit and withdraw funds. The site’s interface is also visually appealing and easy to use, which adds to the overall experience.

Some of the games tend to load slower than I’d like, especially during peak hours. Additionally, while the VIP program is decent, I expected a bit more in terms of exclusive rewards. It’s still a good casino, but a few small tweaks would make it even better.

Jumped onto this casino today. Easy deposit wallet to deposit, good choice of games, and also has different products. Esports, casino and sportsbook to choose from, you won't get bored here.

Can get a bit too much at times. A lot going on, so you may get confused about where to click. Playing on-site for long hours can get tiring as it has quite a dark color to it. But Overall good.

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