Complaint #16 Thunderpick Casino

Thunderpick Withdrawal Pending for 12 Days Without Response

By Twyer M.

7 months ago

Hello AskGamblers team,

I am submitting this complaint regarding Thunderpick Casino and my pending withdrawal of €6,226.37 that has been stuck in processing for 12 days.

Here are the details of my issue:

Username: < username removed >

Deposit Amount: €250 + around 250-300€ bonus

Bonus Terms: I used a bonus that required 10x wagering, which I successfully completed.

Withdrawal Requested: October 16, 2025]

Withdrawal Amount: €6,226.37

Verification: I have submitted all requested verification documents (passport, address proof, etc.). The casino asked me to resend them three times, claiming there were format issues — I verified the files were correct and clear each time.

Current Status: No update from Thunderpick for 4 days. The live chat only repeats that the withdrawal is “under review,” without providing an estimated time or clear explanation.

I believe this delay is unreasonable considering that all documents were properly submitted, and there is no justification for holding my funds this long.

I kindly ask AskGamblers to help mediate this issue so I can receive my legitimate winnings.

Thank you for your help,

< full name removed >

Disputed Casino Thunderpick Casino

Reason Verification issues

Amount €6226.37

Discussion

AskGamblers

• Support Team

7 months ago

Dear Thunderpick Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Thunderpick Casino Complaint Stats

Resolved 1 / 9

Avg. Amount $6,294

Avg. Complaint Duration 4 days

Avg. Response Time 3 days

Thunderpick Casino Complaints

See all complaints for this casino

Withdrawal delayed due to repeated KYC requests

I requested a withdrawal of €2,200.13 from Thunderpick. Since then, my payout has been delayed due to repeated KYC requests.

I have already submitted all requested documents multiple times:

Government ID (front and back)

Selfie holding my ID

Official proof of address from Gemeinde Strullendorf dated 10.02.2026

Revolut bank statement showing my name and address, dated within the last 60 days

Each time I submit the documents, I receive a response saying to wait 24–48 hours, and then I am asked again for the same documents without any clear explanation of what is missing or unacceptable.

I believe this is an unreasonable delay tactic. I am requesting immediate approval of my verification and processing of my withdrawal, or a clear written explanation specifying exactly which requirement is not met.

Unresolved

€2,200

I think they scammed me for 8725 dollars

I want to warn you guys about the site thunderpick.io.

I won a decent amount of money on there ~around 9000$. I managed to withdraw 400$ and after that they asked me to do KYC verification. I sent them everything they requested for on the same day. They also requested me to send them additional photo after that - a selfie of myself holding a piece of paper, which has current date and thunderpick.io written on it, also sent that immediately. Then about 2 weeks go by and they sent me a email saying my account has been permanently closed and all account

funds have been seized. They say I breached legal terms 5.1 and 15.1, which I didn't and I don't even understand what they didn't like about me, when I asked for additional details they just say the same thing again that I breached legal terms legal terms 5.1 and 15.1 like notal NPCs to be honest.

Long story short - win anything on that site and they will find whatever reason to just randomly close your account and not pay out winnings. Avoid this site if you want to actually manage to withdraw your winnings. I am sure they keep all the losing players there, but win anything there and it is curtains. I am not sure how can a fraudulent company like this still operate legally.

Amount Scammed: 8725$

Payment Method: crypto

Additional details:

Email response - https://ibb.co/dgvVD88

Account - https://i.ibb.co/J5LkzPr/signal-2024-10-10-222115-002.jpg

Unresolved

$8,725

140 dollars got stucked

Hey! I have deposited 140$ but haven't got it on the account. They said there was some problems on their side with deposits (on whole site), but already 3 days passed and I still don't have a money on my account.

Please help, because the support constantly responds with a script that they had problems. But they can still solve it.

Unresolved

$140

They keep delaying my payout

Hi everyone,
I made a deposit and won 5200 euro. After that I sent them the documents they requested to verify my account ( sent them on 31 may ) and they said it takes 1 - 2 business days for them to verify my account.

After more than 2 weeks, they still didnt verified my account and chat support is telling me every 2 days that they have no updates about this.

Thank you!

Unresolved

€5,200

Verification failed Manual kyc rejected

2023-05-22

19:39 163 USD deposit.

2023-05-22

19:53 490 USD withdrawal request. Deposit was completed with LTC and withdrawal was submitted to same LTC address. Current status of withdrawal is pending. KYC was requested. ID, selfie with ID and bank statement with living address was provided. Thunderpick failed to confirm my identity and withdraw funds. I'm asking to process my withdrawal and close my account after that. Also I should mention that back in 2021 I closed my account and support replied that they deleted my account permanently. However in 2022 they offered me some bonus and offered to enable my account. Doesn't looks right as they have a license.

Unresolved

$490

KYC Delayed on purpose, because I am waiting almost a month

I have been using Thunderpick and placing bets, depositing and withdrawing without any issue for a few weeks.

After a considerable win ($11,700 with $100 stake) I have received a request for KYC (documents to submit) on March 17th. I have sent all documentation the same day.

I am used to have KYC, and with other providers, technically takes 1 to 3 business days to review.

Since then, customer support has confirmed receiving the documents but keeps on telling me there's no update and I'll be notified as soon as they have an update.

It has been almost one month! I am losing patience and starting to considerably doubt that my documents are even being looked at. I left a review on Trustpilot, I was requested for some information about 10 days ago, which again I provided right away - but no answer again.

Unresolved

$11,700

Delaying my $8077 withdrawal

It’s been 34hrs since I have requested for my pending withdrawal. Thunderpick casino is not proving me any valid explanations why my pending withdrawals are taking this long. Pending withdrawal amounting of 8,077 USD

So basically I’m newly registered player with Thunderpick Casino.

During my 1st day - there were no withdrawals, just deposits. 2nd day I was able to make a decent withdrawal from my lightning baccarat win. 3rd day which was yesterday, I’ve deposited around 3,700 USD

Wagered and were able to request my winnings of 8,077 USD

First few hours they were explaining that they just needed to check with the game provider (totally fine with me as I know the protocol and I’ve done nothing wrong.)

The problem started earlier today after 24hrs of waiting I’ve been following up constantly and they can’t provide me exact explanations why my withdrawal requests are delayed.

I don’t see any reasons why they need to delay my withdrawals and they can’t provide me any valid reasons for this. Please see attached. (screenshots of my transactions, chat history with the CS agents)

Resolved

$8,077

My money was confiscated 12000 dollar

My money was confiscated. My money was seized on October 5th, 12,000$, and they still don't give me my money. This money is a lot of money in Mongolia, a lot of money that will change my life. They called me a professional player who played online casino. I'm really surprised. I don't know what to do if my money was confiscated because of violation of registration rules. Dear askgamblers, please help me get my money.

Unresolved

$12,000