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Smokace Casino

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 3041 reviews
9.8/10
3041 reviews
Complaint Response 14 complaints
2 days avg. 14 complaints
What we like
  • Fast withdrawals
  • Weekend withdrawals included
  • 24/7 live chat
What we don’t like
  • Live chat only available in two languages
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Smokace Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://smokace.com/
Established
2023
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Finnish, Portuguese, Italian, Norwegian, Polish, Greek, Spanish
Casino Type
Mobile, Live Casino, Instant Play, Crypto Casino
VIP / Loyalty Program
VIP Program

General Information About Smokace Casino

Smokace Casino is an online casino site home to the industry's finest gaming providers, so it can cater for your gaming needs. If you’re looking for the latest online casinos, it’s worth a look!

The casino is fully licensed and regulated by the Government of Curacao, and SSL encryption protocols are in place to protect your personal information. When you visit the site, you can pick your preferred language from the list we have included above. The site is available on most devices, including the latest smartphones and tablets.

Our online casino review has included all the essential information to get the truth before you play.

StallCation

Complaints

Read the complaints other players have left for Smokace Casino. Learn more about complaints.

Show all complaints
Unfair Token Restrictions at Smokace Casino

Dear AskGamblers Team,

I am reaching out to request your assistance regarding an issue with SmokAce Casino.

SmokAce Casino features a "Tokens" system, prominently accessible from the side menu of their site. Users earn SMOKY tokens by wagering on any casino game, which can then be converted to real money at a rate of 0.004 USD per token. While this initially appears to be a typical rakeback feature, there’s an additional element: alongside tokens, players earn "hold limits." Players have the option to hold their tokens instead of converting them into real money, utilizing their hold limit. By doing so, they receive a small share of the casino’s profits during the holding period.

This setup bears an unsettling resemblance to traditional investment scams. In such scams, victims are lured by promises of attractive returns on investments, but the perpetrators ultimately keep the money for themselves. To gain trust, scammers may allow some initial withdrawals, convincing victims of the scheme’s legitimacy and encouraging them to invest more. However, when the victim tries to withdraw a significant amount, the scammers block access and pocket the funds.

SmokAce Casino’s model appears to follow a similar pattern. By promising profit-sharing for token holders, the casino strongly incentivizes players to earn and hold tokens rather than converting them into cash. At one point, the casino even sold tokens directly for real money, some of which I purchased.

I was intrigued by this feature and opted to hold my tokens rather than withdraw them. As mentioned, I even purchased additional tokens. I continued to play daily, accumulating tokens and hold limits. Over the course of this year, I amassed approximately 6.7 million SMOKY tokens, equivalent to 26,800 USD.

On September 20, 2024, I decided it was time to withdraw some of my tokens. The withdrawal limit at the time was 250,000 SMOKY (1,000 USD) per day. I successfully withdrew this amount on three consecutive days: September 20, 21, and 22. However, on September 23, the withdrawal limit was abruptly reduced to 25,000 SMOKY (100 USD) per day—one-tenth of the previous limit.

I contacted live support and was informed that the withdrawal limit on my account had been temporarily reduced. On October 1, I reached out to my VIP manager for clarification, specifically asking why the limit had been reduced so significantly and how long this “temporary” reduction would last.

I was repeatedly told that the TruePlay platform was responsible for setting these limits and that SmokAce Casino had no control over them. Later, I discovered this was an outright lie—it was SmokAce Casino that set the limits. Despite numerous follow-ups, I received no satisfactory answers. I also requested additional information, including the Terms and Conditions governing the TruePlay platform.

After a month of back-and-forth communication, SmokAce Casino updated their Terms and Conditions to include a new section titled “18. Third-Party Services.” This section specifically addressed the TruePlay widget integration and SMOKY tokens, granting the casino sweeping rights over token-related restrictions. Clause 18.3 states:

"SmokAce reserves the right, at its discretion, to restrict the receiving, earning, and withdrawal of SMOKY Tokens based on user activity."

On November 1, I finally received the following response:

"The temporary withdrawal limitation of the Tokens is, indeed, for an undefined period of time. This is due to the fact that the review of the same limit is affected by the account’s activity history. The limit may be set by the Administration for an indefinite period of time. We do not provide the criteria by which the user is checked, his activity, as well as a detailed analysis of actions in the account. Tokens are part of the internal loyalty program, so the Administration fully reserves the right to set any limits and restrictions, as well as not to carry out any checks."

Reluctantly, I accepted these answers and continued withdrawing tokens at the reduced rate of 25,000 SMOKY per day.

However, on November 27, my withdrawal limit was set to zero, completely preventing me from withdrawing any of my remaining 4.9 million SMOKY tokens (worth approximately 19,600 USD).

On November 28, I contacted my VIP manager again, requesting either reimbursement for my remaining tokens or the reinstatement of at least the 25,000 SMOKY daily withdrawal limit. My request was denied, with the casino citing the aforementioned 18th section of their Terms and Conditions.

I believe I was deliberately misled by SmokAce Casino. They lured players with promises of profit-sharing for holding SMOKY tokens while giving the impression that these tokens could be safely withdrawn at their equivalent cash value. It is now clear that they had no intention of honoring their commitments. Instead, they appear to be running a scheme that mirrors an investment scam. Such conduct is unacceptable, especially for a casino ranked as “Great” and trusted by AskGamblers. Moreover, this behavior damages trust in the TruePlay platform and other reputable casinos utilizing it.

I kindly ask for your help in resolving this matter. Specifically, I request:

1. Full reimbursement for my remaining tokens at the agreed value of 0.004 USD per token, or the reinstatement of my previous withdrawal limits.

2. Transparency from SmokAce Casino regarding the criteria used to set individual withdrawal limits.

3. A clear warning on the Tokens page about the risk of withdrawal restrictions, ensuring players understand the potential loss of access to their SMOKY token assets.

Thank you for your prompt attention to this matter.

Best regards,

Manfred

staus Resolved
$19600
Delaying payment of 2500 euro and not answering emails
Hi,

So first of all; I like this Casino, they have a broad variety of games and a really friendly support. However it's pretty long waiting times to get withdrawals or to get answers from financial department. Maybe they have alot to do, I don't know.

So I've been playing here quite alot, winning and loosing, just as per usual. Last monday I was lucky and won a few thousand euros. For some reason they have limited my withdrawals to 500 euro each time and you can only queue up 3 at once so you can only have 3 withdrawals pending, meaning for me 1500 euro at once. This is really no big issue if they just pushed the withdrawals through with speed. Before I've gotten my withdrawals on mondays, wednesday and fridays which is still fine, a little bit slow with only 500 euro at once but still acceptable. Since in an earlier complaint they refered to "you can at any time e-mail us and ask for your withdrawal schedule" I've done that but this time with no answers. I have given them 5 days to answer my e-mail which I think is quite enough.

So far since last monday I've gotten 2/3 of the original withdrawals. And qued up another 2. It is said on the site that the daily withdrawal limit is 1000 EACH DAY, but these last week it looks like they push it to each week. Having a 1000 euro withdrawal each week is way too slow. I think I would accept a slower withdrawal tempo if they just stood to their word and answered my e-mails about sending a withdrawal schedule.

As I first stated this is a good and legit Casino but right now I need a little bit help from askgamblers to get answers, as I don't seem to be able to get them myself. What is the timeline for me to withdraw my 2500 euro?

I will add screenshots showing my case.

Thank you,
staus Resolved
€3500
Casino refuses to payout EXTRA

Ok, 2nd try.

Firstly: I always asked to send me a live chat transcript but I never received one...so this last live chat is copy/paste (I always do this as a sort of backup)

Secondly: the emails that the operator says were mailed to me from their finance department did not end up in my inbox or spam folder.

Thirdly: I do receive loads of promo emails so a kink in the cable, email blocked or so, is nonexistent.

What concerns the €25 I'm trying to withdraw was done when my account was already fully verified.

My first deposit was done through Mifinity as a third-party payment provider for Bancontact (which is linked to my bank account to my name), I tried to withdraw €50 to Mifinity and got a message that I could only withdraw to my bank account or Mifinity if I made a deposit using Bank Transfer first.

Obviously identity is henceforth verified through the payment.

So I deposited €25 and got their second bonus which I wagered.

I tried to withdraw € 50 to Mifinity but it stayed pending the next day, and that's when I contacted live chat (see 1. txt).

I got somewhat angry and said, I'll blow my money away and just close my account.

Upon reaching €25 balance I decided to withdraw a second time and having already opened a topic on the forum about Smokace's handling I got the advice and my own intention for the first time to use AGCCS when I got the same not verified BS through live chat (see 2. txt).

Lastly: I won't be sending any more personal documents as, like I said earlier, I'm verified and the withdrawal is exactly the same amount as the deposit, via the same way I deposited but would now like to withdraw: bank transfer.

The screenshots are proof of my deposit, withdrawal efforts, verified account, and account itself.

staus Rejected
€25
Withdrawal is not confirmed within 24 hours
Hello, I played in a casino like smokace casino for the first time in my life, I registered on the site, I made a deposit of 30 euros with the first bonus, and then I played through my bonus and won a total of 5,000 euros. I confirmed all my necessary information so that I could withdraw money. I also sent the KYC customer support bank details that you speed up the withdrawal of money and they approved my bank details after that KYC sent me an email that all your details for withdrawing money have been successfully confirmed and the live customer support answered me that if the bank details are confirmed then my withdrawal request will be confirmed within 24 hours what no withdrawal has been made so far, it was made on Tuesday, but they keep making excuses for me that my withdrawal request is with the finance department, which checks the history of bets, and until then, the withdrawal request is on hold while they check it, but why does it say in the casino rules that the withdrawal request will be checked within 24 hours, is it really this casino is trying to cheat people and is always looking for excuses not to confirm withdrawal requests on time as stated in their rules why do I have to wait for my winnings to receive my money fairly and honestly. in the rules of the casino it is written that 3,000 euros can be withdrawn at one time per day and 1,000 euros per transaction per request, so I have 3 withdrawal requests of 1,000 euros and 2,000 euros in the casino game account, which also needs to be withdrawn.
staus Resolved
€5000

Complaint Statistics

Resolved 13
Avg. Amount $ 7,112
Avg. Complaint Duration 11 days
Avg. Response Time 2 days

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Player rating
9.8/10 3041 reviews

Top reviews from our players

Smokace has an extremely large range of games from some of the leading game providers in the industry, Smokace also try’s to provide too quality bonuses to give back to players.

Just like and casino smokace isn’t perfect, there are limited deposit methods, low withdrawal limits, and high bonus wagering but these things don’t outshine the good things about smokace.

Yes, a great casino with an impressive variety of games, I've been playing at Smokace for almost a year and I'm having a lot of fun, I recommend it to everyone, plus it has a coin collection system that helps a lot to get bonuses.

Fast support help. Deposit and withdraw are fast too and most of all easy site to use and have almost every game that I wanna play. I hope most of the site is like them.

So it is fun and the wheel too. Some free bonus are fun too. I can trust this casino. Just trying to make some money online. Smokace it can be the one to help to do that.

I’ve had a lot of fun playing on this online casino and can’t wait to do more! Have played on many other sites but this one has fast withdrawals and easy deposits.

Smokace Casino shines with its extensive game selection, covering everything from exciting slot machines to engaging table games and live dealers. The seamless user experience is enhanced by a visually appealing interface and efficient customer service, making it a top choice for players seeking a hassle-free gaming experience.

A notable drawback of Smokace Casino is the occasional delays in the withdrawal process, which can be a source of frustration for players looking to cash out their winnings promptly. Additionally, the casino's bonus terms can be somewhat restrictive, limiting the range of games that can be played with active bonuses.

Great casino, good bonuses and rewards and slots! Quick support chat, awesome selection of depositing options and great reward system! Very much rate it.

The changing of the wheel and rewards along with the shop values was quite disappointing, before the wheel was minimum 5 gold and you could buy bonus money for 10 stars, now minimum is 40!

The huge amount of slot providers with the newest games, the quick spin feature is also a plus. Buying bonus is one thing that on my country isn’t allowed on online casinos so, that’s one of the best features available.

It has a very big range of providers and games. Has quick withdrawal time wait. Usually in 1-2 days. The live chat whenever I had a problem was always helpful.

I’ve had a fantastic experience at Smokace Casino. The platform is incredibly user-friendly, making it easy to navigate and find my favorite games. The variety of games offered is impressive, with everything from classic slots to exciting table games. I also appreciate the seamless and fast withdrawal process, which makes it even more enjoyable to play here. The customer service team is always quick to respond and very helpful, creating a stress-free gaming environment. Overall, Smokace Casino offers a top-tier experience that I highly recommend to any online gaming enthusiast.

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