RooStake Casino Complaints

Dear Askgamblers representative,

My username at Roostake Casino is < sent to the casino >

My associated email at Roostake Casino is < sent to the casino >

My 30.35 EUR withdrawal request has been repeatedly declined without any reason since 7th March 2026.

When I contacted the live customer support of Roostake Casino, they kept repeating, “go ahead and escalate this straight to the payment department so they can have a look”. I also sent an email requesting that they thoroughly should resolve this issue this time and in the future. But since then, I have not received any response at all.

In fact, my account was fully verified. I have deposited and withdrawn many times before.

Please help me.

Looking forward to hearing from you soon.

Thanks and best regards.

Dear Askgamblers representative,

My username at Roostake Casino is huynb2025

My associated email at Roostake Casino is <removed>

My withdrawal request has been repeatedly declined without any reason since 8th February.

When I contacted the live customer support of Roostake Casino, they kept repeating, “go ahead and escalate this straight to the payment department so they can have a look,” but since then, I have not received any response at all.

In fact, my account was fully verified. I have deposited and withdrawn many times before.

Please help me.

Looking forward to hearing from you soon.

Thanks and best regards.

Huy.

I got a no-deposit bonus with real money wagering, and I won 100 euros with 1x wagering and 5x with real money wagering.

So I deposited on 15 Feb for 1.65 M. At that time, it was 10.71USD but even after 5 days, the deposit never got credited, and the bonus expired.

But the main issue is deposit is still not credited.

Email support only answered the first time and didn't respond after that till now. Site support says they don't have any information from the relevant team.

6 days ago, I tried to withdraw my money, but every day they say that my approval has been declined.

There is no reason for that because everything I entered was good.

I tried to contact them, but I just got generic answers and nothing happened.

I am tired of this scam site and think that someone needs to stop this because they are stealing people's money.

I made a €140 withdrawal on October 25, and it’s still pending as of October 29.

My account is fully verified, and I’ve confirmed all payment details are correct.

Support only keeps saying the issue was “forwarded to the team,” with no resolution or timeframe.

This kind of delay is unreasonable and raises concerns about payment reliability.

I’d like the casino to clarify the reason for the delay and process the withdrawal immediately.

Withdrawal gets declined and no reply from support mail or live chat.

I verified my account long long time ago FULLY verified.

Deposited several times and lost.. one day got lucky won 15K and ordered a withdrawal - next day it was paid.

Days later i deposit again and win and order 10023 USDT cashout

Gets declined - with the note approved decline... AI Livechat says to mail support@roostake and i did several for for the past 4-5 days NO REPLY

Ordered a new withdrawal and again AProoved decliend... Now its just pending with absolutely NO reply from livechat or support on email :/

Dear AskGamblers Complaint Team,

I would like to submit a complaint against Roostake Casino regarding an unresolved withdrawal issue.

I deposited funds using USDC via the Ethereum (ERC20) network, and currently have a balance of approximately €120. I attempted multiple withdrawals via the same method I used for depositing:

First attempt: €98

Second and third attempts: €90

All attempts failed or were rejected without explanation.

I have completed full KYC verification, and at the time of the withdrawal requests, no bonus was active on my account. I used the same payment method (USDC ERC20) as for my deposits, fully complying with the casino's terms and conditions.

I contacted Roostake support via email on June 15, following instructions given by the on-site chatbot. Unfortunately, I have not received any reply to this day.

I am ready to provide the following evidence upon request:

Screenshots of my deposit transaction(s)

Deposit Transaction ID's:

1: 0x27e31ab9d2cd5657c4e6cced9fe1c2f6bdc091067344c3b2cc4ad07cf79f1c08

2: 0x5ff5e389fbc3bf0d21e567c27241850f8578ea2945082b0f676376bdcd9ed5e3

Screenshots showing the attempted withdrawals

A copy of the email sent to Roostake support

Any other relevant information needed for a proper investigation

My goal is to successfully withdraw the current balance of approximately €120, which I believe is rightfully mine, given that I fulfilled all terms and completed verification.

I respectfully ask the AskGamblers Complaint Team to review this case and help mediate a resolution with the operator.

Thank you for your assistance.

Best regards,

Jakab

Hello team,

I have an issue with my withdrawal.

I am fully verified (already withdraw) but now, all my withdrawal are rejected (printscreen attached).

The casino is fine overall but they have a big problem with the support.

Customers are they for online casino…

I tried to contact the support, no answer.