Complaint #5 RooStake Casino

Withdrawal request denied despite completed KYC and no active bonus

By David J.

1 year ago

Dear AskGamblers Complaint Team,

I would like to submit a complaint against Roostake Casino regarding an unresolved withdrawal issue.

I deposited funds using USDC via the Ethereum (ERC20) network, and currently have a balance of approximately €120. I attempted multiple withdrawals via the same method I used for depositing:

First attempt: €98

Second and third attempts: €90

All attempts failed or were rejected without explanation.

I have completed full KYC verification, and at the time of the withdrawal requests, no bonus was active on my account. I used the same payment method (USDC ERC20) as for my deposits, fully complying with the casino's terms and conditions.

I contacted Roostake support via email on June 15, following instructions given by the on-site chatbot. Unfortunately, I have not received any reply to this day.

I am ready to provide the following evidence upon request:

Screenshots of my deposit transaction(s)

Deposit Transaction ID's:

1: 0x27e31ab9d2cd5657c4e6cced9fe1c2f6bdc091067344c3b2cc4ad07cf79f1c08

2: 0x5ff5e389fbc3bf0d21e567c27241850f8578ea2945082b0f676376bdcd9ed5e3

Screenshots showing the attempted withdrawals

A copy of the email sent to Roostake support

Any other relevant information needed for a proper investigation

My goal is to successfully withdraw the current balance of approximately €120, which I believe is rightfully mine, given that I fulfilled all terms and completed verification.

I respectfully ask the AskGamblers Complaint Team to review this case and help mediate a resolution with the operator.

Thank you for your assistance.

Best regards,

Jakab

Disputed Casino RooStake Casino

Reason Declined payment

Amount €120

Discussion

AskGamblers

• Support Team

1 year ago

Dear RooStake Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

RooStake Casino Complaint Stats

Resolved 3 / 11

Avg. Amount $1,404

Avg. Complaint Duration 5 days

Avg. Response Time 3 days

RooStake Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 3 out of 10 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

RooStake Casino Complaints

See all complaints for this casino

My withdrawal request has been repeatedly declined without any reason since 7th March 2026

Dear Askgamblers representative,

My username at Roostake Casino is < sent to the casino >

My associated email at Roostake Casino is < sent to the casino >

My 30.35 EUR withdrawal request has been repeatedly declined without any reason since 7th March 2026.

When I contacted the live customer support of Roostake Casino, they kept repeating, “go ahead and escalate this straight to the payment department so they can have a look”. I also sent an email requesting that they thoroughly should resolve this issue this time and in the future. But since then, I have not received any response at all.

In fact, my account was fully verified. I have deposited and withdrawn many times before.

Please help me.

Looking forward to hearing from you soon.

Thanks and best regards.

Unresolved

€30

Withdrawal error

I won 100 eur and withdrew it. They pended my transaction for 2 weeks then denied it. I tried again and they had my payment for 3 months. I wrote to them every single day and bot responded. I requested a real person and then they said that they cant tell me the reason why. I waited for 4 months. Then they rejected the transfer again. So I spent those 100 eur and won 300. When I wanted to withdrew it I saw that they removed my option to withdraw the money directly to my bank ( i can still deposit with my card but cant withdraw). Also their support just vanished and i cant contact anyone. I tried to withdraw with crypto but they are delaying my transaction for over 24 hours now.

Unresolved

€300

Withdrawals repeatedly rejected without explanation

Dear AskGamblers Team,

I would like to file a complaint against Roostake Casino regarding a withdrawal of approximately $275, which has remained unpaid since February 7.

My withdrawal requests have been repeatedly rejected without any explanation, and Roostake's support is completely unreachable. I sent an inquiry by email on February 16 and opened a support ticket on their website on February 20, both remain unanswered to this day.

I previously completed KYC and have made multiple deposits and withdrawals on the site, however, support has never been responsive. In the past, changing the withdrawal method resolved rejected withdrawals, but it did not work this time. I also tried wagering more, but it did not help either.

I am requesting your assistance in contacting the casino. I ask Roostake Casino to either pay out my winnings or clearly state the reason for repeatedly rejecting my withdrawal requests.

For reference, I have attached my transaction history showing the rejected withdrawal requests, screenshot of the completed KYC, as well as copies of my unanswered email and support ticket.

Thank you for your help.

Best regards,
Manfred

Unresolved

$275

Withdrawal has repeatedly declined without any reason since 14th February

Dear Askgamblers representatives,

My username at Roostake Casino is CrTdLTR2RHfuN3wgPodH4eN4xWrkQcj3WnrkYSk4aqAG or user ID:2473855

My withdrawal requests has been repeatedly declined without any reason since 14th February.

When I contacted the live customer support of Roostake Casino, they kept repeating, “this issue is escalated to the other team,” but since then, I have not received any response at all. I have also received a mail saying the same thing as live support. They said I can't get in direct contact with the department doing the payments and the only way is trough support, which doesn't provide any useful info for weeks.

I have tried withdrawing 7 times and after 24h is always rejected, again, without any reason. The last withdrawal request is 247.76$

My account is verified. I have deposited funds and this is my first withdrawal.

Please help me.

Looking forward to hearing from you soon.

Thanks and best regards.

Unresolved

$248

My withdrawal has been repeatedly declined without any reason since 8th February

Dear Askgamblers representative,

My username at Roostake Casino is huynb2025

My associated email at Roostake Casino is <removed>

My withdrawal request has been repeatedly declined without any reason since 8th February.

When I contacted the live customer support of Roostake Casino, they kept repeating, “go ahead and escalate this straight to the payment department so they can have a look,” but since then, I have not received any response at all.

In fact, my account was fully verified. I have deposited and withdrawn many times before.

Please help me.

Looking forward to hearing from you soon.

Thanks and best regards.

Huy.

Resolved

€62

Crypto deposit not credited for bonus wagering

I got a no-deposit bonus with real money wagering, and I won 100 euros with 1x wagering and 5x with real money wagering.

So I deposited on 15 Feb for 1.65 M. At that time, it was 10.71USD but even after 5 days, the deposit never got credited, and the bonus expired.

But the main issue is deposit is still not credited.

Email support only answered the first time and didn't respond after that till now. Site support says they don't have any information from the relevant team.

Unresolved

$11

They took my money and are not willing to do a withdrawal

6 days ago, I tried to withdraw my money, but every day they say that my approval has been declined.

There is no reason for that because everything I entered was good.

I tried to contact them, but I just got generic answers and nothing happened.

I am tired of this scam site and think that someone needs to stop this because they are stealing people's money.

Resolved

Withdrawal pending for days

I made a €140 withdrawal on October 25, and it’s still pending as of October 29.

My account is fully verified, and I’ve confirmed all payment details are correct.

Support only keeps saying the issue was “forwarded to the team,” with no resolution or timeframe.

This kind of delay is unreasonable and raises concerns about payment reliability.

I’d like the casino to clarify the reason for the delay and process the withdrawal immediately.

Unresolved

€140

Withdrawal gets declined and no reply from support mail or live chat

Withdrawal gets declined and no reply from support mail or live chat.

I verified my account long long time ago FULLY verified.

Deposited several times and lost.. one day got lucky won 15K and ordered a withdrawal - next day it was paid.

Days later i deposit again and win and order 10023 USDT cashout

Gets declined - with the note approved decline... AI Livechat says to mail support@roostake and i did several for for the past 4-5 days NO REPLY

Ordered a new withdrawal and again AProoved decliend... Now its just pending with absolutely NO reply from livechat or support on email :/

Unresolved

$10,023

No support withdrawal cancelled

Hello team,

I have an issue with my withdrawal.

I am fully verified (already withdraw) but now, all my withdrawal are rejected (printscreen attached).

The casino is fine overall but they have a big problem with the support.

Customers are they for online casino…

I tried to contact the support, no answer.

Resolved

€3,581