Puma Casino

The casino looks good, a large selection of games, chat at a good level. I verified myself earlier so that there would be no problems with withdrawal, but unfortunately after the withdrawal order, an additional "session" was requested. Maybe I will post what you need to do to withdraw your funds as a warning to other players, although I have been playing for 20 years, I have never encountered anything like this:

Things you need to do in the video: 1. Say your full name, date of recording the video on the front camera and that this video is dedicated to the additional verification process on our company's website. 2. Show what is around you so that we can make sure that there are no third parties nearby. 3. Wave your hand in front of your face for a few seconds to make sure that you are not using any face editing software. 4. Show yourself holding a document and a piece of paper with today's date and the name of our product. 5. To make sure your document is authentic, take out a piece of paper and show your document close to the camera, rotating it at different angles so that we can see the flashing holograms and watermarks on your document.

Puma Casino

1 month ago

Thank you for your feedback and for sharing your experience. We understand that the additional verification process may cause inconvenience, and we sincerely regret that it affected your impression of our service.

The verification process is designed to provide security and fraud protection, which is especially important when dealing with financial transactions. We try to make it as convenient as possible for players, but sometimes it is necessary to perform additional steps to verify the authenticity of documents and identity of the client.

We appreciate your loyalty and experience, and we hope that in the future the verification process will go smoothly. We will also take your feedback into consideration and work on improving this part of the process.

If you have any additional questions or issues, please feel free to contact our support team - we are always here to help.

While casinos will insist that rtp is randomly generated and all that nonsense, if you have been playing long enough, you know that some places are too suspicious. Reels spinning strangely etc. This is one of them. Finance department will delay verifying you. Reels spin suspiciously odd. You get kicked out of games. Horrible place and you will do yourself a favour by trusting the reviews that say otherwise.

Puma Casino

2 months ago

Thank you for sharing your feedback. We truly value input from our players as it helps us improve the gaming experience for everyone.

Regarding your concerns about game fairness, we want to assure you that all games on our platform operate with payout percentages that are hardcoded and cannot be adjusted. Payout percentages vary from game to game and over time, but the theoretical payout percentage is close to 97%, ensuring a fair and consistent experience for all players.

As for your comments about account verification and delays, we understand how frustrating this can be. These processes are in place to protect our players and comply with strict regulatory requirements. Rest assured, we are constantly working to streamline and optimize these procedures to make them as fast and seamless as possible.

If you are experiencing specific issues, such as being disconnected from games or encountering delays, we kindly ask you to first your internet connection and device health first. Also, we encourage you to reach out to our support team. They would be more than happy to assist you directly and address any concerns.

Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.

They have a lot of games and livechat are easy to connect with. Else i dont have anything nice to say about this casino. I just keep writing cause of the 150 characters.

The casino verification takes ages. Its still pending after 24 hours. So you have to write many times to make them verify your account so ur able to make withdrawal.

After your approved and make q withdrawal request, this will also take alot of time, so dont count on the 2-3 hours they clam.

Also they dont take responsible gambling very serious. I took a cooling off period and was still able to play even when the time was not up. Choose another casino instead.

Puma Casino

3 months ago

Thank you for your feedback. We apologize for any inconvenience caused by delays in verification and withdrawals. While we strive to provide the best possible service, occasional delays can occur, and we are continuously working to improve our processes to ensure a smoother experience for our players.

Regarding responsible gambling, our system is designed to immediately restrict gameplay when a cooling-off period is activated. It’s possible that there was a misunderstanding or technical issue in your case, and we take such concerns very seriously.

Please feel free to reach out to our support team so we can investigate this matter further and address any unresolved issues. We appreciate your patience and understanding as we work to enhance our services.

The sportsbook is incredible—so many betting options across sports I didn’t even know existed! Live betting is super engaging, and the odds are competitive

Promotions for sports betting are a bit limited compared to the casino side of things. Wide variety of sports, great live betting experience, competitive odds.

Puma Casino

3 months ago

Thank you for your feedback! We're glad to hear you enjoyed your experience. However, we’d like to clarify that our platform doesn’t currently offer a sportsbook section. Instead, we focus on delivering an exceptional casino experience.

We invite you to explore our wide range of casino games, including thrilling slots, classic table games, and engaging live dealer options. There’s something for every type of player, and we’re confident you’ll find plenty to enjoy!

Should you have any questions or need assistance, feel free to reach out to our support team. Happy gaming!

A lot of providers and games... Fast response with lies.

I'm from Canada, I swear this is the honest review. Do not play here. You'll not get your money back. After maybe 10 deposits in total of $450, I won some back and withdrawal $800. This is when the scam appears. I uploaded my driver license, proof of address and proof of payment. After more then 24hour they came back and say they don't accept Driver license for ID verification and want me to upload something else. So I up load my citizenship card and got account fully verified and make a withdrawal. After more than 24 hour they rejected my withdrawal and wan me to upload a picture of myself hold the driver license with the 4 digits they gave me 1909, after all that done. They rejected my withdrawal again and want me to video myself doing all of these. No away, it's only $800. Keep it. This is a casino or a Scam?

Puma Casino

6 months ago

Thank you for posting your feedback, Vanak!

Please, note that the Verification Department reserves the right to request additional documents in line with our Terms and Conditions.

This process is needed for security reasons only, following our KYC policies and anti-money laundering regulations. Our Verification Department team thoroughly checks every case.

We assure you that we always aim to follow KYC procedures and never intentionally delay the release of winnings.

Feel free to contact our Live Chat with any questions you have. We are glad to help you!

Best regards, PumaCasino Team

Puma Casino has used good providers,what im like.the customer az
Support is great as well, they know how to do....the verification process was smoothly

Very good casino! Fast payouts, and safety! A lot of kind of games from a lot of providers. Support is kindly. Lots of bonus for everyone! Sign up and play.

Hi :) Puma casino has a large selection of games. The customer support is always quick to respond and very helpful. The have a great bonuses that I really like :)

Very good welcome bonus package for your first deposit. Fast and efficient contact with customer service 24/7. Fast deposits and withdrawals. Loyalty system for active players

Sometimes to much loading page. Not to many methods deposit available to make deposit.
Games for amatic provider slowly working and sometimes show error

They are fast on support, pay and chatting. The game library is awesome. The front-end work like a charm. I love everything about puma casino. They are best.

I like the design of this casino. Also they have fast withdrawals, fair bonuses and my favorite - cashback! Up to 20%. I love to play blackjack and they provide many of them. Recommend this place to other!

Withdrawal can take ages Slots have different click flow You cannot set a limit the Owner XXL Services N.V. literally launched 3-4 casinos at the same time
VIP Manager 24/7 at your service(replies after days)

Graphic processing and automatic language translations Online support, game selection Crypto deposit options are also a great thing. Plus fast loading.

I have nothing to complain about. Only sometimes the page crashes, but after updating the page it starts up again. I would like this casino to have a license in the Czech Republic.

The reason i will always choose to play at Puma over other platforms is the abundance of software providers they feature. they curate a wide selection of games, even from providers like isoftbet, Worldmatch, and Yggdrasil, which i don't typically find on other platforms. Well done, Puma.

Great casino with all the games I like and awesome bonuses. Also easy to get on the online chat. Would hands down say it's my favorite online casino at the moment.

Very good casino. Easy verification and fast withdrawals. Easy to navigate site. Good welcome bonus and great weekly bonuses with reasonable wagering requirements. Fast and friendly support staff. Overall, I recommend this casino. A fair and honest casino.

Nothing negative to say about this casino. Never had any problems or issues here. Support is very fast and efficient. Deposits and withdrawals are fast. All good here.

Puma casino is really great. They have good bonuses (welcome and daily), kind support agents, beautiful design and fast withdrawals. Also, I like the wheel of fortune, because I can spin every day :) Suggest this place!

I have the same problem, my verification process has taken now 9 days, and yesterday they asked me to upload a video, where I had to do stupid stuff to ensure it was me. I made a deposit of 20€ and now am trying got withdraw amount of 1300 €.

Puma Casino

9 months ago

Thank you for sharing your perspective with us!

We understand that the verification process can sometimes seem cumbersome. However, please rest assured that these measures are in place to protect the security of your funds and personal information. In response to the increasing occurrences of online fraud, our team is committed to implementing every necessary precaution to ensure that your experience with us remains safe and secure.

As part of these protocols, we may occasionally request video verification. This additional step allows us to more accurately confirm user identities, thereby preventing unauthorized access and mitigating fraudulent activities.

Feel free to reach out to us through Live Chat or email if you have any further questions.

Best regards,
PumaCasino team

I like this casino because of many things: they have cashback - up to 20%, they withdraw money fast, and their support agents are very helpful. I won here only once but I want to try my luck again :))

Enjoyed this casino. Mobile friendly website, not too many games and as for me that’s nice cause I prefer slots, still they’ve got live and table games. Nice to see that hot games are really fair and fun. Daily bonuses are nice but not the best that I’ve seen. Have to say that VIP program looks pretty and daily cashback is a good decision. I think it’s 8/10. Very good! I’ll absolutely play again!

I have only positive vibes about this casino. Daily bonuses are just perfect, I use them every day. Cashback depends on your vip level, so I already get 9% :) support agents are helpful and always available in the chat room, which is really important. Nothing bad to say.

Terrible casino - now it's been a week and they are unable to verify my account. Every day it requires something new - passport, next day passport with selfie, then it says that account is verified -but as soon as I sent money for payment - it was cancelled and I got an email that it wanted a video with my passport and me. Stay away, they are harassing people.

Puma Casino

1 year ago

Thank you for your feedback!

We regret that you have had such a negative experience with PumaCasino as we always strive to improve and make your stay in our casino as comfortable as possible.

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of both sides. You are always welcome to check information regarding KYC in our Terms & Conditions.

Don't hesitate to approach us in the Live Chat or via e-mail if any additional questions will occur.

Best regards,
PumaCasino team

Website Design is ok.
Payment methods is ok. I think support could be added here if they were at all helpful, not just promising they'd fix the problem.

This site scammed me and did not pay me cashback for 6 game days. Literally fed me promises that they will fix the problem. In the end I got tired of waiting and stopped playing on this site. I lost more than 5000$ and did not get any cashback.

Puma Casino

1 year ago

Thank you for sharing your honest opinion with us!

Please be aware that you must meet all the requirements in order to receive the cashback. If the requirements weren't met, the cashback could not be added. Detailed information is available in the "Promotions" section.

In addition, please note that our Customer Support chat is available 24/7, so you are more than welcome to contact us with any questions you have!

Kind regards,
PumaCasino team

I like to play here. Casino offer many different daily bonuses, I like them because bonuses includes freespins. Also, they provide vip program and depending on the level you can get nice prizes and also the cashback. Support agents are helpful. Positive vibes, thanks.

The best what I can say about this casino is their bonuses. Casino offers welcome bonus and different daily offers with nice conditions. For example welcome bonus is 125% plus 100 free spins. I think that to try casino it is very rich bonus. Also, they have helpful support agents, fast verification and many deposit methods, only positive emotions

Perfect place to play. Good bonuses, many payment methods, and fast payots. My last withdrawal was approved within a few hours. What I like the most, I already have my personal manager because of my gaming activity and manager provides me with exclusive offers. Recommend