AskGamblers Quick Overview
Editor’s View
You can enjoy a decent selection of online slots and casino games, and the games lobby is user-friendly. We found navigation around the site seamless and could easily access all the menus, bonuses, promotions and live chat.
- Fast withdrawals
- Low minimum deposit amounts
- Live chat 24/7
- Attractive VIP program
- Low withdrawal limits
- Withdrawal fees may apply
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Puma Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Puma Casino
At Puma Casino, you can enjoy many of the industry's most popular casino games and gaming providers. You can read real casino reviews on the page, written by real players, and if there aren’t any yet, keep checking or write your own!
Puma Casino has been added to our online casino list, and as always, we’ll provide our expert review so you can get the facts before you play.
The casino supports a wide range of languages, and you can play using the latest platforms, including web and mobile. They also have a VIP program where you’ll earn points on your wagering to unlock rewards and cashback.
- E-Wallets 0-24 hours
- Bank Transfers 0-24 hours
- Card Payments 0-24 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Puma Casino
The casino supports a safe and secure range of payment methods. It’s also a crypto gambling site, which means you can use a variety of cryptocurrencies for your deposits and withdrawals. The minimum deposit and withdrawal starts at 10 EUR but depends on the payment method.
The casino aims to process any withdrawals you request promptly and within 2-3 hours. The withdrawal processing team works from 11:00 to 20:00 GMT, Monday to Sunday. However, during busy periods, this could take longer, so bear this in mind.
Withdrawals are free of charge for your first two per day. On your third withdrawal or more, the casino may start charging a fee of up to 10%. The exact fee will be available in the cashier when you withdraw. If you’re playing with a welcome casino bonus, check the wagering requirements before you withdraw.
You can withdraw up to 2,000 EUR per day, 7,500 per week or 15,000 per month. Limits can also be increased depending on your VIP level. The better your level, the higher limits you’ll enjoy. The other good news is that these limits do not apply to progressive jackpot winnings.
Games at Puma Casino
The casino is home to a catalogue of games so that you can enjoy thousands of the latest online slots from over 50 gaming providers. You can list the gaming providers in the games lobby so if you have a selection of games you prefer, you can easily list these. You can also try a selection of progressive jackpot slots and new slots. And, if you’re from an eligible country, you can try a selection of bonus-buy games.
The casino is also home to different variations of table games, including online blackjack, roulette, poker and baccarat. You’ll be able to find variants that match your betting preferences.
You can also visit the live casino, especially if you enjoy table games but want a more interactive gaming experience. You can play the latest versions of live roulette, live blackjack and other popular live games and game shows. They’re all hosted by real life dealers, and you will be joined by other real players that you can bet against.
Puma Casino’s Commitment to Responsible Gambling
The casino is a responsible gambling operator, although they have limited information about it on their site. You can contact support to chat about self-exclusion and limiting your gaming activities.
Customer Support at Puma Casino
When you need help or support, you can contact the casino. In our experience, the fastest option is live chat, which can be launched from most pages. The live chat feature is available 24/7, but sometimes, there will not be an agent to chat with you immediately. When no one is available to chat straight away, you can write your message within the live chat box, and the casino will respond by email when an agent is available.
You can also email the casino directly at any time for additional support.
Complaints
Read the complaints other players have left for Puma Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
The casino looks good, a large selection of games, chat at a good level. I verified myself earlier so that there would be no problems with withdrawal, but unfortunately after the withdrawal order, an additional "session" was requested. Maybe I will post what you need to do to withdraw your funds as a warning to other players, although I have been playing for 20 years, I have never encountered anything like this:
Things you need to do in the video: 1. Say your full name, date of recording the video on the front camera and that this video is dedicated to the additional verification process on our company's website. 2. Show what is around you so that we can make sure that there are no third parties nearby. 3. Wave your hand in front of your face for a few seconds to make sure that you are not using any face editing software. 4. Show yourself holding a document and a piece of paper with today's date and the name of our product. 5. To make sure your document is authentic, take out a piece of paper and show your document close to the camera, rotating it at different angles so that we can see the flashing holograms and watermarks on your document.
Thank you for your feedback and for sharing your experience. We understand that the additional verification process may cause inconvenience, and we sincerely regret that it affected your impression of our service. The verification process is designed to provide security and fraud protection, which is especially important when dealing with financial transactions. We try to make it as convenient as possible for players, but sometimes it is necessary to perform additional steps to verify the authenticity of documents and identity of the client. We appreciate your loyalty and experience, and we hope that in the future the verification process will go smoothly. We will also take your feedback into consideration and work on improving this part of the process. If you have any additional questions or issues, please feel free to contact our support team - we are always here to help.
While casinos will insist that rtp is randomly generated and all that nonsense, if you have been playing long enough, you know that some places are too suspicious. Reels spinning strangely etc. This is one of them. Finance department will delay verifying you. Reels spin suspiciously odd. You get kicked out of games. Horrible place and you will do yourself a favour by trusting the reviews that say otherwise.
Thank you for sharing your feedback. We truly value input from our players as it helps us improve the gaming experience for everyone. Regarding your concerns about game fairness, we want to assure you that all games on our platform operate with payout percentages that are hardcoded and cannot be adjusted. Payout percentages vary from game to game and over time, but the theoretical payout percentage is close to 97%, ensuring a fair and consistent experience for all players. As for your comments about account verification and delays, we understand how frustrating this can be. These processes are in place to protect our players and comply with strict regulatory requirements. Rest assured, we are constantly working to streamline and optimize these procedures to make them as fast and seamless as possible. If you are experiencing specific issues, such as being disconnected from games or encountering delays, we kindly ask you to first your internet connection and device health first. Also, we encourage you to reach out to our support team. They would be more than happy to assist you directly and address any concerns. Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.
They have a lot of games and livechat are easy to connect with. Else i dont have anything nice to say about this casino. I just keep writing cause of the 150 characters.
The casino verification takes ages. Its still pending after 24 hours. So you have to write many times to make them verify your account so ur able to make withdrawal.
After your approved and make q withdrawal request, this will also take alot of time, so dont count on the 2-3 hours they clam.
Also they dont take responsible gambling very serious. I took a cooling off period and was still able to play even when the time was not up. Choose another casino instead.
Thank you for your feedback. We apologize for any inconvenience caused by delays in verification and withdrawals. While we strive to provide the best possible service, occasional delays can occur, and we are continuously working to improve our processes to ensure a smoother experience for our players. Regarding responsible gambling, our system is designed to immediately restrict gameplay when a cooling-off period is activated. It’s possible that there was a misunderstanding or technical issue in your case, and we take such concerns very seriously. Please feel free to reach out to our support team so we can investigate this matter further and address any unresolved issues. We appreciate your patience and understanding as we work to enhance our services.
The sportsbook is incredible—so many betting options across sports I didn’t even know existed! Live betting is super engaging, and the odds are competitive
Promotions for sports betting are a bit limited compared to the casino side of things. Wide variety of sports, great live betting experience, competitive odds.
Thank you for your feedback! We're glad to hear you enjoyed your experience. However, we’d like to clarify that our platform doesn’t currently offer a sportsbook section. Instead, we focus on delivering an exceptional casino experience. We invite you to explore our wide range of casino games, including thrilling slots, classic table games, and engaging live dealer options. There’s something for every type of player, and we’re confident you’ll find plenty to enjoy! Should you have any questions or need assistance, feel free to reach out to our support team. Happy gaming!
A lot of providers and games... Fast response with lies.
I'm from Canada, I swear this is the honest review. Do not play here. You'll not get your money back. After maybe 10 deposits in total of $450, I won some back and withdrawal $800. This is when the scam appears. I uploaded my driver license, proof of address and proof of payment. After more then 24hour they came back and say they don't accept Driver license for ID verification and want me to upload something else. So I up load my citizenship card and got account fully verified and make a withdrawal. After more than 24 hour they rejected my withdrawal and wan me to upload a picture of myself hold the driver license with the 4 digits they gave me 1909, after all that done. They rejected my withdrawal again and want me to video myself doing all of these. No away, it's only $800. Keep it. This is a casino or a Scam?
Thank you for posting your feedback, Vanak! Please, note that the Verification Department reserves the right to request additional documents in line with our Terms and Conditions. This process is needed for security reasons only, following our KYC policies and anti-money laundering regulations. Our Verification Department team thoroughly checks every case. We assure you that we always aim to follow KYC procedures and never intentionally delay the release of winnings. Feel free to contact our Live Chat with any questions you have. We are glad to help you! Best regards, PumaCasino Team
Puma Casino has used good providers,what im like.the customer az
Support is great as well, they know how to do....the verification process was smoothly
Very good casino! Fast payouts, and safety! A lot of kind of games from a lot of providers. Support is kindly. Lots of bonus for everyone! Sign up and play.
Hi :) Puma casino has a large selection of games. The customer support is always quick to respond and very helpful. The have a great bonuses that I really like :)
Very good welcome bonus package for your first deposit. Fast and efficient contact with customer service 24/7. Fast deposits and withdrawals. Loyalty system for active players
Sometimes to much loading page. Not to many methods deposit available to make deposit.
Games for amatic provider slowly working and sometimes show error
Puma Casino News
Read all news about Puma Casino, check for updates and stay tuned for exclusive bonuses.
It was a turbulent week behind us, but there are many reasons to celebrate. We proudly announce that 7 online casinos met our requirements to earn our Certificate of Trust!This isn’t a small feat, considering how difficult it is to fulfill all the requirements to get the Certificate of Trust – an award that singles out only the best casinos in the industry. This only shows the hard work casinos put into providing the best possible experience to their players.Welcome to The Selected Group of Certified CasinosWe are proud to see so many online operators join our list of certified casinos, raising the number to 51! The online casinos which will wear the badge from now on include:LionSpin CasinoWish CasinoKingamo CasinoGoSpin CasinoLuckyReels CasinoRocketWin CasinoPuma CasinoThey now join Betsofa Casino, the highest-rated casino from the same group. Each casino has its own strengths and different offers to players, so we encourage you to learn about it by reading the dedicated casino reviews.All 7 Casinos Boast Excellent CasinoRank and Player RatingAll the iSpin Partners casinos have been close to meeting the requirements and finally crossed the threshold. Each casino has a CasinoRank of 8.0 or over, which is only one of many necessary requirements operators must meet. All the casinos have a very high Player rating, another important factor to consider when choosing your casino. We wanted to congratulate the casinos and invite you to check out the list and find the one that suits you best!
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I can get my withdrawals with the low minimum deposit amounts. Plus, their 24/7 live chat is super helpful, and the VIP program looks really tempting for regulars!
The withdrawal limits are a bit low, which can be a drag when you win big. It would be great if they offered higher limits. That way, cashing out larger winnings wouldn’t feel so restricted.