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Puma Casino

8.2
CasinoRank Very Good
8.2
Player rating 13 reviews
Complaint response 1 day avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Fast withdrawals
  • Low minimum deposit amounts
  • Live chat 24/7
  • Attractive VIP program
What we don’t like
  • Low withdrawal limits
  • Withdrawal fees may apply

Best New Casino

  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Spanish, German, Finnish

Established

2023

Licences

Curacao

Affiliate Program

Casino Type

Crypto Casino, Instant Play, Live Casino, Mobile

Deposit Methods

Bank Wire Transfer, Visa, MasterCard, Skrill, Neteller, AstroPay Card, MuchBetter, Neosurf, Interac, Jeton, Payz, Flexepin, Revolut, MiFinity, Paysafecard, SticPay, eZeeWallet, CashtoCode, Rapid Transfer, Perfect Money, Inovapay, Transferencia Bancaria Local, Pix, Bitcoin, Bitcoin Cash, Tether, Ethereum, Litecoin, Ripple, Dogecoin, TRON

Currencies

Euros, US dollars, Canadian dollars, Australian dollars, New Zealand dollars, Argentine pesos, Brazilian reals, Chilean pesos, Indian rupees, Mexican pesos, Norwegian kroner, Peruvian nuevos soles, Polish zlotys

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Skrill, Neteller, AstroPay Card, MuchBetter, Interac, Jeton, Payz, MiFinity, SticPay, eZeeWallet, Pix, Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Ripple, TRON

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 0-24 hours
Cheques: Not offered
Card Payments: 0-24 hours
Pending Time: 0-24 hours

Withdrawal Limit

EUR 2,000 per day, EUR 7,500 per week, EUR 15,000 per month

Software

1spin4win, 1x2Games, 3 Oaks Gaming, Leap, Iron Dog Studios, 7Mojos, Avatar UX, Belatra, Endorphina, Merkur Gaming, Kiron Interactive, Evoplay, Ezugi, GameArt, Gamzix, Felix Gaming, Fugaso, Habanero, Igrosoft, KA Gaming, Kalamba Games, Mascot Gaming, Fazi Interactive, Nucleus Gaming, Platipus Gaming, Playtech, Pragmatic Play, Quickspin, SmartSoft Gaming, BGaming, Spade Gaming, Spribe, Swintt, CT Interactive, Thunderkick, Turbo Games, Vibra Gaming, Wazdan, Big Time Gaming, Booming Games, Elk Studios, Games Global, Evolution Gaming, Playson, Spinomenal, Amatic Industries, Amusnet (Former EGT Interactive), Betsoft, Push Gaming, Red Tiger Gaming, iSoftBet, Eyecon, Leander Games, BetGames, Mr. Slotty, NetEnt, Nolimit City, Red Rake Gaming, Relax Gaming, Tom Horn Gaming, Just For The Win, Stakelogic, Hacksaw Gaming, VIVO Gaming, Zitro Games, Ainsworth Gaming Technology, Gaming Corps, OneTouch Games, Blueprint Gaming, Crazy Tooth Studio, Electric Elephant, Fantasma Games, Foxium, Gamevy, Gamomat, Genesis Gaming, Givme Games, Golden Hero Games, Golden Rock Studios, Mancala Gaming, LuckyStreak, Lightning Box, NetGame, NextGen Gaming, Northern Lights Gaming, Onlyplay, Oryx Gaming, PariPlay, Rabcat, Realistic Games, R. Franco Games, Skillzzgaming, Snowborn Games, Storm Gaming, Booongo Gaming, Quickfire, TrueLab Games, Pocket Games Soft, ReelPlay, Revolver Gaming, Sthlm Gaming

RTP

Not publicly audited

Live Chat

Contact

Support Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Editor’s View

You can enjoy a decent selection of online slots and casino games, and the games lobby is user-friendly. We found navigation around the site seamless and could easily access all the menus, bonuses, promotions and live chat. 

General Information about Puma Casino

At Puma Casino, you can enjoy many of the industry's most popular casino games and gaming providers. You can read real casino reviews on the page, written by real players, and if there aren’t any yet, keep checking or write your own! 

Puma Casino has been added to our online casino list, and as always, we’ll provide our expert review so you can get the facts before you play. 

The casino supports a wide range of languages, and you can play using the latest platforms, including web and mobile. They also have a VIP program where you’ll earn points on your wagering to unlock rewards and cashback. 

Payment Information and Options at Puma Casino

The casino supports a safe and secure range of payment methods. It’s also a crypto gambling site, which means you can use a variety of cryptocurrencies for your deposits and withdrawals. The minimum deposit and withdrawal starts at 10 EUR but depends on the payment method.

The casino aims to process any withdrawals you request promptly and within 2-3 hours. The withdrawal processing team works from 11:00 to 20:00 GMT, Monday to Sunday. However, during busy periods, this could take longer, so bear this in mind.

Withdrawals are free of charge for your first two per day. On your third withdrawal or more, the casino may start charging a fee of up to 10%. The exact fee will be available in the cashier when you withdraw. If you’re playing with a welcome casino bonus, check the wagering requirements before you withdraw. 

You can withdraw up to 2,000 EUR per day, 7,500 per week or 15,000 per month. Limits can also be increased depending on your VIP level. The better your level, the higher limits you’ll enjoy. The other good news is that these limits do not apply to progressive jackpot winnings. 

Customer Support at Puma Casino

When you need help or support, you can contact the casino. In our experience, the fastest option is live chat, which can be launched from most pages. The live chat feature is available 24/7, but sometimes, there will not be an agent to chat with you immediately. When no one is available to chat straight away, you can write your message within the live chat box, and the casino will respond by email when an agent is available. 

You can also email the casino directly at any time for additional support. 

Games at Puma Casino

The casino is home to a catalogue of games so that you can enjoy thousands of the latest online slots from over 50 gaming providers. You can list the gaming providers in the games lobby so if you have a selection of games you prefer, you can easily list these. You can also try a selection of progressive jackpot slots and new slots. And, if you’re from an eligible country, you can try a selection of bonus-buy games. 

The casino is also home to different variations of table games, including online blackjack, roulette, poker and baccarat. You’ll be able to find variants that match your betting preferences. 

You can also visit the live casino, especially if you enjoy table games but want a more interactive gaming experience. You can play the latest versions of live roulette, live blackjack and other popular live games and game shows. They’re all hosted by real life dealers, and you will be joined by other real players that you can bet against. 

Puma Casino’s Commitment to Responsible Gambling

The casino is a responsible gambling operator, although they have limited information about it on their site. You can contact support to chat about self-exclusion and limiting your gaming activities. 

Final Verdict on Puma Casino

You can now sign up at Puma Casino and claim a 125% welcome bonus of up to 500 EUR + 100 free spins. You can use your funds to enjoy thousands of online slots and the popular Wolf Gold Slot or other games, including table games and live casino games. 

If you need help, you can use live chat or email, and the casino supports a good range of payment methods and cryptocurrencies. The casino is also fully licensed and regulated by the Government of Curacao.

Player Reviews

8.2
13 reviews
Sort by
Date
Relevance
Player rating
BandonMW
March 14, 2024
10

I like this casino because of many things: they have cashback - up to 20%, they withdraw money fast, and their support agents are very helpful. I won here only once but I want to try my luck again :))

furjan888
March 2, 2024
8

Enjoyed this casino. Mobile friendly website, not too many games and as for me that’s nice cause I prefer slots, still they’ve got live and table games. Nice to see that hot games are really fair and fun. Daily bonuses are nice but not the best that I’ve seen. Have to say that VIP program looks pretty and daily cashback is a good decision. I think it’s 8/10. Very good! I’ll absolutely play again!

Luis1293
February 27, 2024
9

I have only positive vibes about this casino. Daily bonuses are just perfect, I use them every day. Cashback depends on your vip level, so I already get 9% :) support agents are helpful and always available in the chat room, which is really important. Nothing bad to say.

Lubka1211
February 22, 2024
1

Terrible casino - now it's been a week and they are unable to verify my account. Every day it requires something new - passport, next day passport with selfie, then it says that account is verified -but as soon as I sent money for payment - it was cancelled and I got an email that it wanted a video with my passport and me. Stay away, they are harassing people.

Puma Casino
February 26, 2024

Thank you for your feedback!

We regret that you have had such a negative experience with PumaCasino as we always strive to improve and make your stay in our casino as comfortable as possible.

Please be aware that the verification process is a standard KYC (Know Your Customer) procedure, which is necessary to ensure the safety of both sides. You are always welcome to check information regarding KYC in our Terms & Conditions.

Don't hesitate to approach us in the Live Chat or via e-mail if any additional questions will occur.

Best regards,
PumaCasino team

PollArt
February 14, 2024
2

Website Design is ok.
Payment methods is ok. I think support could be added here if they were at all helpful, not just promising they'd fix the problem.

This site scammed me and did not pay me cashback for 6 game days. Literally fed me promises that they will fix the problem. In the end I got tired of waiting and stopped playing on this site. I lost more than 5000$ and did not get any cashback.

Puma Casino
February 19, 2024

Thank you for sharing your honest opinion with us!

Please be aware that you must meet all the requirements in order to receive the cashback. If the requirements weren't met, the cashback could not be added. Detailed information is available in the "Promotions" section.

In addition, please note that our Customer Support chat is available 24/7, so you are more than welcome to contact us with any questions you have!

Kind regards,
PumaCasino team

NadjaVal
February 6, 2024
10

I like to play here. Casino offer many different daily bonuses, I like them because bonuses includes freespins. Also, they provide vip program and depending on the level you can get nice prizes and also the cashback. Support agents are helpful. Positive vibes, thanks.

Dmytro672
January 25, 2024
9

The best what I can say about this casino is their bonuses. Casino offers welcome bonus and different daily offers with nice conditions. For example welcome bonus is 125% plus 100 free spins. I think that to try casino it is very rich bonus. Also, they have helpful support agents, fast verification and many deposit methods, only positive emotions

Janne11
January 23, 2024
9

Perfect place to play. Good bonuses, many payment methods, and fast payots. My last withdrawal was approved within a few hours. What I like the most, I already have my personal manager because of my gaming activity and manager provides me with exclusive offers. Recommend

Lauraa
January 18, 2024
10

My friend recommends to me this place. I like to play here because of the large selection of games and payment methods. Any game that I tried to find is right here in Puma Casino. They verify my documents really fast. My payout was fast too. I want to try my luck again :)

DanielNow284
January 15, 2024
10

Puma Casino is a great place. I won here 1000 euros and they paid me out very quickly. Casino has many withdrawal methods, so it is not a problem to choose one. I like their bonuses and the VIP program because there I have my personal manager who helps me to resolve all the issues

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Puma Casino Complaints

  • resolved

    1 of 1

  • avg response

    1 day

  • avg complaint life

    5 days

  • avg amount

    150 USD