Complaint #2 Puma Casino

Do not accept ID, just passport

By mejorentodo

2 years ago

Message on forum

Hi: I open account in Puma casino. Make a deposit, and win 137 euro.

Previous I uploaded my docs. They not accept my ID and said in chat only accept Passport. I haven't passport.

I can't withdraw my money. In terms and conditions they say Passport or ID.

I sent a selfie holding my ID, but nothing. This site is scamm.

Disputed Casino Puma Casino

Reason Verification issues

Amount €137

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Puma Casino

• Representative

2 years ago

Dear Mejorentodo,
Thank you for the provided additional documents.

Please note that we always strive to improve and make your stay in our casino as comfortable as possible.

Feel free to contact us with any additional questions.
We appreciate your stay with us!

Kind regards,
PumaCasino Team

mejorentodo

2 years ago

Finally, with my birth certificate they verified my identity. I requested the withdrawal of my winnings and they already paid me. Thanks askgamblers!!!!

mejorentodo

2 years ago

I just uploaded my official birth certificate to Pumacasino. We will see your response now.

Puma Casino Complaint Stats

Resolved 1 / 1

Avg. Amount $150

Avg. Complaint Duration 5 days

Avg. Response Time 1 day