Lucky Block Casino Complaints

I initially deposited 20 USDT and played slot machine games normally, winning and losing.

Later, after withdrawing money many times, they asked me to submit a KYC form.

I submitted my Taiwanese ID card and driver's license 2-3 times, explaining that their system didn't support them. Then they directly said I violated regulations, informed me my account was invalid, and withdrew my money.

See my email screenshots for details.

Dear AskGamblers team,

I kindly ask for your assistance regarding a serious issue with Lucky Block Casino. My username is < username removed >. I deposited $23,000 USD via my wallet, and after my winnings, the total amount reached $43,000 USD.

When I attempted to withdraw my funds back to my wallet, my withdrawal requests were repeatedly denied. The casino requested verification multiple times, which I submitted, but my requests were still refused. Support has not provided any clear explanation for why I could not withdraw my money. The account balance remained pending the entire time.

Eventually, my funds disappeared from my account, and I received a notification that my account had been deleted.

I am requesting your help because the casino’s support refuses to assist or provide a clear reason for withholding my funds. I am asking at least to have my original deposit returned. If the funds are returned, I would be willing to share a portion as a token of gratitude. You are my last hope, and I sincerely hope you can help me resolve this issue.

Thank you very much for your time and support.

Hello

I opened account with Luckyblock and began to place bets. I made deposit three times and after three days my balance was 1300 usd. After it they reduced my balance to 0. I couldn’t bet and was forced to withdraw. After that they asked to verify my account, I sent my id and selfie. After that I received email, that my account was verified, than I received another email, and they asked address verification, I sent bank statement and half hour later they closed my account, I four times sent email and they answered, that I breached terms and conditions but which item they can’t say, because I am not guilty.

Please help me recover my funds.

I am sending a copy of emails.

Best regards

< full name removed >

Greetings, Ive made three crypto deposits to this casino, totalling 500 usdc. Problems started when Ive tried to cash out 600 usdc.. It has been 5 days now, even thought they promise instant withdrawals. I am a resident of two countries Finland and the Netherlands, neither of which is amongst restricted countries in T^C. I have send them many documents, but an excuse theyre using now is that I need to fill in my details on the website profile section, but certain sections are greyed out and I cant finish updating my profile. They claim there is absolutely nothing they can do without this profile info. Ive made sure to check restricted countries and mine wasnt amongst them. No theyre saying diferrent story when its time to cashout. Its click bait. they are all very disrespectfull.

4.1.3. If you are a resident of one of the following countries, or accessing the Website from one of the following countries:

North Korea, Iran, Myanmar, Yemen, Zimbabwe, South Sudan, Afghanistan, Cuba, Iraq, Cote d'Ivoire/Ivory Coast, Liberia, Libya, Bulgaria, Malta, Sudan, Syria, USA, US Overseas Territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S Virgin Islands), Aruba, Curacao, French Polynesia, Lithuania, New Caledonia, Sint Maarten, St. Barthélemy, St. Martin, St. Pierre & Miquelon, U.S. Outlying Islands, Wallis & Futuna, French Guiana, Guadeloupe, Martinique

Thank You

My withdrawal has been pending for 3months now.

I opened an account, deposited 100$, played a single game, then I tried withdrawing, but they asked for verification. Since then, it has been a nightmare!

They keep rejecting my documents just to frustrate me. I had sent them official documents. They keep rejecting my bank statements, which I went to my bank to get, signed and stamped, and I even went ahead to submit my electricity bill, within 30days, and showing my name and residential address!! Then they rejected it, citing that it wasn’t in PDF format!! Meanwhile, it's in PDF format!

Below are my documents! You will see that this casino has no right to reject them and they are just doing it intentionally to frustrate me!

Hello AskGamblers Team,

I am writing to file a serious complaint against LuckyBlock Casino.

I had a verified account with LuckyBlock.com. I deposited approximately €1,000 a little over a month ago. After playing normally and completing their KYC process (uploading valid ID and proof of address), my account balance reached around €5,400.

Suddenly, without any prior notice or warning, my account was locked. When I contacted their support team, I received a vague response claiming an “internal decision” due to a supposed breach of their terms and conditions. They provided no details or evidence of any actual violation and simply said the decision is final, and my funds were confiscated.

This is unacceptable. I believe I have been treated unfairly and that my winnings were confiscated without justification.

I kindly request that AskGamblers investigate this case and ask LuckyBlock to either:

Provide clear and documented evidence of any alleged breach

Or reinstate my account and return my funds

This is a significant amount of money, and I hope for a fair and transparent resolution.

Thank you in advance for your help.

Account Email/Username: <removed>

Amount Involved: €5,400

Country: Slovenia

Date of Last Contact: 14.5.2025

Dear AskGamblers Complaint Team,

I am filing this complaint against Lucky Block Casino regarding the unjust closure of my account and the withholding of my funds.

I won a total of $311 and submitted all necessary KYC documents, including ID and proof of address. Despite complying fully with their verification process, my account was suddenly closed. The only explanation I received was a vague claim that I had breached their Terms and Conditions — but no specific reason or evidence was provided.

To make matters worse, they did not return my initial deposit, which is entirely my own money. I tried reaching out to their support several times but received only generic responses or was ignored altogether.

Unfortunately, I am unable to provide the deposit confirmation or transaction ID because Lucky Block deleted the Telegram bot I used for communication and removed my account history, leaving me with no access to my previous activity or transaction records.

I am attaching:

Screenshots of my communication with support

Proof of submitted KYC documents

I respectfully ask AskGamblers to assist in resolving this issue and to demand that Lucky Block either:

Provide a specific and valid explanation for their actions, or

Immediately return both my deposit and the $311 in winnings.

Thank you for your support.

Have been waiting 3 weeks for a withdrawal. I get an error message when I try to withdraw from fiat Euro. Been trying to withdraw for over 3 weeks now with 5 attempts and nothing happens.

When I ask them what's wrong, they just say that the department in charge of it is working on it, but don't get to know what it is that's wrong or anything

Tried withdrawing to bank account and crypto.

Have history on Email /support chat also all attempts to withdraw.

I have no problems with withdrawing btc withdrawals, but when I have deposited with my bank card directly, nothing happens after winning and trying to withdraw.

The sum involved is 1300 Euro.

I'm having problem with this casino, as you can see on my first attached file.

I made 3 separate deposit between.

16 sept. 2024 18:14 and 16 sept. 2024 18:21

respectively 20, 50, and 100 sol who were credited almost instantly.

I was lucky enough to push to 209.7 sol mostly playing blackjack and i decided to withdraw as you see on the screen first attempt 16 sept. 2024 18:28.

It got rejected so i contacted the support asking why and they answered I had to verify myself which I did before my next withdrawal attempt I received an sms to upload my ID etc and i got verified.

I asked for a second withdrawal after being verified this time 16 sept. 2024 19:09 but it got canceled.

I contacted the support again who gave me no real answer and told me to do another withdrawal.

I did again as you see on the screenshot and it's been 2 days and my withdraw is still in 'Review' I'm trying to have some answer with the support but they are not providing any relevant except the 'team is reviewing it' as you can see on the screenshot even though the maximum withdraw time is supposed to be 24h.

I'm a bit desperate cause it's a huge amount of money and I'm sure the next step will be an excuse to not pay me. we shouldn't be scared to play on a casino and the least i expected was to have relevant information now i don't know if it will be resolved in 1 week, 1 month or 1 year since i have no interlocutor with any information they can just held me hostage.

Thanks

I have waited over 24 hours for my withdrawal without any action yet.

They say the withdrawal is instant but can take up to 24 hours but it has never been a time for me that it has taken less than hours.

My withdrawal is 1580 USD and is being delayed for no reason.

When I ask them in the chat they just tell me to be patient and wait without a reason. Their policy says it can take up to 24 hours but is mostly instant but it has never been fast for me and this time it has been over 24 hours. I wish to have my money now. I'm a Twitch streamer and they are delaying the money I need for my channel.

Hi I have a issue with lucky block casino. I have broke my old phone I used to sign into their casino with and I had to mirror image the broken phone on a external screen with a mouse and keyboard just to operate to login to my account with them. I couldn't sign in from a separate device as my wallet on that phone had my wallet connect assigned to the account and I couldn't recover the wallet because the screen to get recovery pass codes is blackened for security purposes when transferring phone image to external monitor.

I told them about this issue which they told me for 13 days they notified the relevant department and would get in touch with me. After asking again last night what the status was they emailed me back stating they closed my account and to create a new one. I said what about my vip status I obtained from working hard wagering to get to as well as depositing to be able to reach this status? Larry told me that he spoke to the relevant department and they confirmed that they can transfer it to my new account. I also asked about being transferred my old available balance I had which wasn't much but something left inside for sure as last time I logged out with some balance left I could play with later.

So Larry says to create new account and contact customer service when I make new account. I created new account and contacted customer service who I spoke to Stacy with this issue. She told me that unfortunately they couldn't transfer my account status new one and are sad to tell me this. I said Larry wrote me in a email which I have proof of that he spoke to the relevant department that agreed to transfer it as well as my old balance. She said unfortunately we can't do that and kindly read T&C that any new account created even if given okay to make a new one because of a issue is not granted to be given back the status I earned by hard work and also she said there was a zero balance on my old account which I have no proof to claim that's false but I give my word I had a few doge remaining like 3-5 left only.

I said if you won't give me back my vip status or balance I was promised can you at least give me free spins for this inconvenience and I will call it good? She said no and that they are at least being generous enough to allow me to use their sign up bonus again that is high wagering and not enticing to me. I told her I only do clean deposits and will not use that deposit. She said that's my decision to not take advantage of the bonus they are offering and asked me if I have any more questions she can help me with. I have screen shots of all this stuff and I didn't want to complain to ruin my chances playing there because I enjoy the casinos layout and selection of games but they closed my old account out with my permission taking my remaining balance and told me make a new account and didn't transfer my remaining balance i had or give me back my

Vip status I achieved. I don't know what to expect of this by complaining but I just feel it's not right what they did to me being a loyal customer with no issues in the past. Also I have withdrawn from them recently after I won a decent amount of doge and their customer service has been less than helpful since and oddly every time I deposit there now my account very quickly depletes balance and I can't win anything as well as my vip status was not progressing properly which I was stuck at level 3 for awhile which i complained about and they said they confirm it was working correctly after I had wagered around 500 dollars on specific slots it stated counted towards but no progression.

Even my vip tasks to level up had issues like reaching level 2 rewards for free spins was at 100% done but unable to accept the reward and I was already level 3 halfway. Anyways I can provide screenshots of all this if needed and I was just wanting advice on how to handle this issue. Please let me know. Thank you.