Lucky Block Casino - Unreasonable accounts are closed

This is unfair, I hope to be treated fairly, and I can get my money back.

Dear Lucky Block Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi there,

After a thorough review by our team, the account was found to be in violation of Lucky Block’s Terms and Conditions.

All relevant information and supporting evidence have been provided directly to the AskGamblers Complaint Team for their internal assessment.

Best regards,
Lucky Block Team

That is just your one-sided statement, please provide me with evidence of my violation.

I am still in the loss state here, I have not received any bonuses, I have not withdrawn any money, and I have passed the KYC verification. Why do you say that I have violated it? I think your punishment is

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Lucky Block Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

This complaint has been reopened as per Lucky Block Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Hi there,

Our Support team has already contacted the player via email to collect the wallet address for the refund. Please note that the account will remain permanently closed in line with our internal policies.

Kind regards,
Lucky Block Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Lucky Block Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

The encrypted wallet address has been provided via email, waiting for the funds to arrive. If a refund is received, I will inform you here immediately. Thank you, ASKGAMBLERS.

I have received the refund, thank you ASKGAMBLERS staff, I will give you a good review on Trustpilot.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.