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Jackpot City Casino - Deposited not credited

RESOLVED

Complaint Info

Disputed casino

Jackpot City Casino

Amount

$ 550

Posted on July 8, 2023

The first thing I did was to upload documents to JackPotCity.com so I wont have any issues later on. They confirmed through an email everything was set and I could now deposit money to start playing. I deposited about $512 in bitcoin to my JackPot City account. I copied the address Jackpot gave me to deposit on and I waited for Blockchain to confirm the deposit was sent. I then emailed JackPot City four times to four different email addresses the voucher and proof the money was sent (see attachments) but they never responded. I waited about an hour for live customer support service agent to come online only to be told unless I can answer the two security questions he wont help me. I advised the two security questions have nothing to do with my account. He gave me an email to send my complaint along with my crypto voucher and disconnected the chat. Tonight I tried customer service again and waited over 4 hours and was #2 in line but no agent ever came on. I need to know where is my deposit. As of 9pm CST I have not seen my money and its been 48 hours already.

AskGamblers
Posted on July 10, 2023

Dear Jackpot City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on July 10, 2023

I was able to finally reach a live agent at support and recorded it on video but unfortunately all they did was give me another email to send my inquiry about my deposit. They claim that the $550 I sent through Bitcoin was rejected and was not processed but there was no reason why and of course they never notified me. I have no instructions from them on how to get my money back. I emailed them AGAIN for the 5th time about my money. As of the morning of July 10th I have received no response from jackCity Casino about anything.

Posted on July 13, 2023

Good afternoon,

Im happy to report that my deposit was credited to my account this afternoon. I was notified by email today. It took a lot of filing complaints and may emails but I finally got my deposit. Hopefully when I win I wont have issues withdrawing but if I do I know where to to come for help. Thanks Ask Gamblers you helped me again for the second time.

You can considered this mattered closed.

JackpotCity
From:
jackpo­tci­ty@­jac­kpo­tci­ty-­ema­il.com
To:


Wed, Jul 12 at 6:15 AM


Forgot Password
Timed-Out Deposit Credited

Your deposit of USD550, made on 2023-07-06 has timed out.

We’re pleased to inform you that we have manually credited this amount to your account, which will now reflect in your cash balance.

We apologise for any inconvenience caused. Happy Gaming!

AskGamblers
Posted on July 13, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.