What's new
What's new

Jackpot City Casino - Unpaid winnings for a month


Complaint Info

Disputed casino

Jackpot City Casino


$ 2000

Posted on October 17, 2023

I have been trying to receive my winnings since Sept 22.

I have complied with all the verification steps and been verified. Was told I would receive my winnings but then told I had to change my withdrawal method not sure why but I did that and I still have not received my winnings.

Was told I would here from accounting still nothing. What do I do now? Please help!

Posted on October 17, 2023

Dear @Nanny78,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on October 17, 2023

The withdrawal is for $2000.

Thank you for looking into this with me!

Posted on October 20, 2023

Dear Jackpot City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.