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Jackpot City Casino - Payment not received in my account

RESOLVED

Complaint Info

Disputed casino

Jackpot City Casino

Amount

$ 1500

7 months ago

Payment has said it's been processed and paid. Withdrawal process started 31st July. Payment made 6th August to bank account. I have not recieved it and bank has asked to go back to payer (jackpot city) who fails to respond. I have attached screenshots of jackpot city stating it's paid, a screenshot of bank account transactions for the $1500 saying I haven't got any, screenshot of bank saying to go to the payer to find out where it is.

AskGamblers
7 months ago

Dear Jackpot City Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

7 months ago

Resolved. Thankyou

AskGamblers
7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.