Gangsta Casino Complaints

Withdraw where made 16/10/2026, 17:56:53 and I still don't have it.

They told me it would be sent almost 2 weeks ago and now it's no idea. I texted them; they just say they will send it but they are not doing that.

Please help me get my withdrawal.

It's unserious to say you will get your withdrawal within 3 business days and not send it.

I'm fully verified and have received withdrawals before so maybe they are out of money or something.

Letting me wait for 304€ really shows how they treat their customers.

Hi!

I'm writing to you because I have 4204€ stuck at Gangsta Casino. I originally won 5004€ at Betbona Casino on the 25th of May 2026. After a short period of time Betbona Casino was closed and my account and balance were succesfully transferred to Gangsta casino. No problems there.

So far, Gangsta Casino has paid me 800€ (2x400€), but the last time I received any money from them was 2,5 months ago, on the 6th of August 2026.

I have sent them a couple of e-mails asking about the situation. Their replies are very polite and apologetic but fail to give me any answers about the time frame for payments.

Dear team AskGamblers, can you please help me with this issue so that I can get the remaining 4204€ to my bank account within a reasonable time frame?

Thank you in advance!

I am submitting a complaint against Gangsta Casino regarding an unresolved payment issue.

I have been waiting for 18 days for my €400 withdrawal, which is still pending. In addition, I have €1,600 remaining in my casino account, making the total amount I am trying to recover €2,000.

I have not received my pending withdrawal. I want Gangsta Casino to explain the reason for this delay and provide a clear timeframe for payment. I am also requesting clarification on how I can withdraw my remaining account balance.

I can provide screenshots of my account balance, withdrawal status, and communications with customer support.

I request payment of my €400 pending withdrawal and a clear explanation of the procedure and timeframe for withdrawing my remaining €1,600.

I would appreciate AskGamblers’ assistance in resolving this dispute

Subject: Formal Complaint – €800 Withdrawal Pending Since 2 September 2026

Dear Sir/Madam,

I am writing to submit a formal complaint regarding a withdrawal of €800 from my account, which has been pending since 2 September 2026.

The withdrawal was requested via Visa, and more than 15 days have now passed without the withdrawal being completed or the funds being received.

I have already contacted your support team regarding this matter, but I have not received a satisfactory response or a clear explanation for the delay.

I find this delay unacceptable, particularly as the withdrawal has remained in “Pending” status for an extended period of time.

I kindly request that you:

Provide me with a clear explanation as to why my €800 withdrawal is still pending. Confirm the exact status of the withdrawal. Confirm when the €800 will be processed and credited to my account. If there is any issue preventing the withdrawal, explain exactly what is required from me to resolve it.

Please treat this message as a formal complaint and provide me with a written response as soon as possible.

If the matter is not resolved promptly, I will consider escalating the complaint to the relevant licensing/regulatory authority and any appropriate consumer protection body.

I expect confirmation of the status of my withdrawal and a clear timeframe for payment.

So I play on betbona and on gangsta casino both casino is owned by same operator and then one day I get email from betbona that they will sees to exist and they want me to register on their sister site gangsta casino. At that time I where allready register and fully verified on gangsta casino and waiting on withdraws from there

And in this email from betbona it dont say anything about that my funds will be stolen or anything it just offer me a bonus promotion.

Then I contact gangsta casino and they say all funds will be trasnferd to them I got that on email and I got it from the live chat in gangsta casino.

And now they are saying I missed to ask to get my funds sent to them in the email from betbona. OMG OMG OMG it dident say anything about that.

And before I got this email I have sent them email asking them to speed up my withdraws and send me everything in 1 withdraw because at that time I allready waited months and at their withdraw sending time it would have taken forever for them to send me my money.

Insted they take all my money.

Whay you have done is totaly illegal why would I let you take my money? And why did you not tranfer my money to gangsta casino?

Or even better why did you not send all my money and withdraws before you closed down site?

This is so cirminal what they are doing.

Their business is that they open a new casino and offer players big bonuses then close down site before they pay out their players casino wins and keep all saldo.

So keep youre word give me my money stop trying to hasle me.

I have waited more than 1 month for my withdrawal.

I'm fully verified like last year or sometime LOOONG LOOONG ago

The first time I tried to withdraw the last 400€, nothing happened. The withdrawal got cancelled. Now, when trying again, they have passed their own timeframe again and again

Also i must inform that Betbona Casino, Gangsta Caisno's sister casino have taken all of my money and closed down the site,

And Gangsta Casino said all funds would be transferred to their site but the funds are not transferred and i have not received any email.

They are so uncooperative; chat can't or won't help me

Hello!

I have requested a withdrawal on the 5th July. It's now the 17th, and I still have not received my money.

I've been writing to the live support, but they just say they will contact the financial team, and nothing really happens.

Just have to wait and wait, and I've been contacting them since the 6th business day, but I still hear they will contact the team to process it faster, but nothing is going faster.

I don't know if they just forget about it or what. I don't think it's normal to wait so long from a pretty decent casino that just ruins the reputation

Like many others who have submitted complaints, my withdrawal has been pending for a ridiculous amount of time.

10 days so far.

I have contacted chat; they tell you to email KYC. I email KYC; they send a copy-and-paste response, 'we will contact the team, etc. ' Nothing happens in terms of follow-up.

I assume cash flow.

I imagine this site is the only way to get any form of resolution.

It's end of 6th day, I'm waithing for withdraw due to verification all the doc are uploaded days ago.

Sum of money is 150€ so not arguable for stallling.

Poor response in livechat, bot is giving link of support mail, and they are texting every few days nothing concreate.

Very slow proces

Question is if the money will be paid or there just nobody works.

Is it legit casino even.

Doesnt seem like one

Very unsatisfied.

I am filing this complaint because Gangsta Casino has failed to process my withdrawals within the timeframes explicitly stated in their own Terms & Conditions, as well as the extended timeframe provided by their customer support.

Timeline of Events:

February 23: I requested a withdrawal of €400.

February 24: I requested a second withdrawal of €200.

According to Gangsta Casino's General Terms and Conditions (Section: Account balance, depositing and withdrawing funds), the rule states:

"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made."

By their own rules, the first withdrawal should have been processed by February 26.

Now, it's been over 5 working days and my withdrawals still remain as 'pending'.

Account Status:

My account is fully KYC verified.

I have met the minimum rollover requirement on my deposits and bonuses.

I have not exceeded the maximum limit of 3 pending withdrawals, nor the 24-hour transaction limit.

I have followed all the rules, and I simply expect the casino to do the same. I am requesting the immediate processing and payout of my pending €600.

Thank you to the AskGamblers team for your time and assistance in resolving this matter.

Best Regards.

Hello,I have an issue with this casino regarding three of my withdrawals for 400 euros submitted on 7.2.2026.

I can see in their terms and conditions they promise to process withdrawals during 3 business days which is not the case for me.

To be fair my account got fully verified on 10.2.2026. In the morning so I can understand the delay till then but the timeframe to process withdrawals as stated in T.C has already passed by now and live agent says it is not their department so they cannot help me while their kyc email support team didn't gave me any concrete answer either just that my inquiry will be prioritized now(live agent suggested me to contact them for more information).I can see the others here have also complained about delayed withdrawal so I would like an answer from someone who can actually help me with this issue.I'm not impatient person and I understand delays are possible but i would just like to know whats going on with it.

Thanks for the help to both parties in advance.

Hello,

I am writing to complain about Gangsta Casino and their handling of my withdrawal requests. Despite repeated promises of specific payment dates, I have not received my funds on time, causing significant uncertainty and frustration.

Below is a summary of the timeline:

1. Promised Payment Dates: In an email dated 26 January, the casino informed me that my upcoming payouts were "tentatively planned" for 30 January and 6 February. (See attached correspondence, page 1).

2. Repeated Delays: The scheduled payout for 6 February has NOT been processed. Instead, I received an email on 3 February only confirming a withdrawal from 2 February, with no information about my other pending withdrawals.

3. Unclear Communication and Confusion: I have several pending withdrawals that were made on the same day, but the casino is processing them several days apart without a reasonable explanation. When I inquired about this, I only received a generic response that they would "prioritise" my withdrawals, without concrete dates or guarantees.

4. Wasted Time and Unreliable Methods: I have previously had to cancel card withdrawals due to long delays and tried bank transfers instead hoping it would be faster. However, the casino does not provide clear answers on which method is fastest or realistic timeframes.

My request to Gangsta Casino has always been simple: I want them to respect their own indicated timeframes, communicate clearly and honestly about any delays, and process all my pending withdrawals immediately.

Their inability to keep their promises and their vague communication makes me question their reliability entirely.

I am attaching the relevant email correspondence that supports my case. I hope Ask Gamblers can help me resolve this situation and that my experience can warn other players.

Sincerely,

Hello,

I requested a withdrawal of €140 from my Gangsta Casino account on October 16, 2025, via Visa/MasterCard.

My account has been fully verified (KYC completed).

Despite several emails to the support team, the withdrawal has remained pending for more than 6 days.

I was told multiple times that it was "forwarded", but I have not received any update or payment.

I previously received a €90 withdrawal successfully in 3 days, so I know my payment method works correctly.

Now the support does not reply to my emails at all.

I am attaching a screenshot showing the pending withdrawal in my account.

Please help me resolve this issue and receive my payment.

Thank you very much.

I have three pending withdrawals. The dates I requested are from 5/5 to 14/5.

I've contacted them several times, and they come up with these frustrating, made-up explanations like: "The financial department processes requests in order of turn."

Do they mean they have so many withdrawal requests that it's not my turn after three weeks? Please answer that question, Gangsta! Shameless.

It's a total amount of 395+382+388= 1165 euro, plus I have 111 more in my balance I wish to withdraw, but can't because it's max three pending withdrawals you can have.

Please send them as well, so I can be done with you and find another casino.

Hi. I’m fully verified at this casino. I have an email that proves that. And the KYC-info on the website says it.

I did a withdrawal of €400 10th of may.

I asked for the status a couple of days later and they told me the waiting time is 3-5 days sometimes. I reached out again after a couple of days and they told me that the withdrawal was going to be handled 23th of may. Today is 26th of may and the status is still ”pending”. They haven’t responded on my last email. Today I have been waiting 17 days for my withdrawal. I have never played at a casino that has such a long waiting time even though you are verified.