Complaint #56 Gangsta Casino

Funds Not Transferred After BetBona Casino Closure

By Even A.

1 month ago

So I play on betbona and on gangsta casino both casino is owned by same operator and then one day I get email from betbona that they will sees to exist and they want me to register on their sister site gangsta casino. At that time I where allready register and fully verified on gangsta casino and waiting on withdraws from there

And in this email from betbona it dont say anything about that my funds will be stolen or anything it just offer me a bonus promotion.

Then I contact gangsta casino and they say all funds will be trasnferd to them I got that on email and I got it from the live chat in gangsta casino.

And now they are saying I missed to ask to get my funds sent to them in the email from betbona. OMG OMG OMG it dident say anything about that.

And before I got this email I have sent them email asking them to speed up my withdraws and send me everything in 1 withdraw because at that time I allready waited months and at their withdraw sending time it would have taken forever for them to send me my money.

Insted they take all my money.

Whay you have done is totaly illegal why would I let you take my money? And why did you not tranfer my money to gangsta casino?

Or even better why did you not send all my money and withdraws before you closed down site?

This is so cirminal what they are doing.

Their business is that they open a new casino and offer players big bonuses then close down site before they pay out their players casino wins and keep all saldo.

So keep youre word give me my money stop trying to hasle me.

Disputed Casino Gangsta Casino

Reason Delayed payment

Amount €7800

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

After carefully reviewing the circumstances of the case, the AskGamblers Complaint Team acknowledges that the casino did not provide the players with sufficiently detailed instructions regarding the procedure required to transfer their remaining funds from BetBona Casino.

At the same time, we believe that the player could have taken additional steps to contact the casino and clarify how the remaining funds should be transferred, even though an account with Gangsta Casino had already been registered.

Unfortunately, despite our mediation efforts, the parties involved have been unable to reach a mutual agreement. As the AskGamblers Complaint Team has exhausted the available options within the scope of our mediation process, we are unable to assist any further with this dispute.

Therefore, we have no other option but to reject the complaint. We understand that this outcome may be disappointing for the player, and we are sorry that we were unable to help bring the matter to a satisfactory resolution.

We recommend that the player contact the relevant regulatory authority for further assistance with the dispute.

Thank you for your

Arnestad

• Norway

2 weeks ago

Gangsta casino if you send me a ADD email with a bonus offer what do it have to do with you shutting your site down and taking all my money?

And if you just had used same email i use on betbona and serch it on gangsta caisno you would see im allready verified there so you cold transfer the money or you cold just pay out me all my wins in 1 singel payment insted of taking all my money

And this talk "Since the project is now closed, access to those funds and data is no longer available. "
Do you not save accounting on your company?

Also this is third time asking i same qestion
What are you going to do about the funds betbona said where sent to me and deducted from my saldo on site but did not deliver to my account?
That i did mention in email to them and i got the emails left they said they where going to look into it but insted site got shut down and all money take,

Just send me my money you OWE i know you save accounting and if you dont do that even that is a CRIME so either you pay me or confess to admitting crimes here

Gangsta Casino

• Representative

2 weeks ago

Dear administration, full registration and data confirmation is information we needed from the player to transfer their data.
The email was sent so we could receive a response and information about their Gangsta Casino account.
Without this information, we were unable to transfer the player's data or funds from the previous project.
The player ignored and did not respond to the email, despite the request we sent.
We can't guess what account they have, or whether they even had one before.
Since the project is now closed, access to those funds and data is no longer available.

AskGamblers

• Support Team

2 weeks ago

Dear Gangsta Casino,

The email provided as evidence states that the player was required to register at Gangsta Casino and reply to the email “to activate your profile.” It does not state that replying to the email was a mandatory requirement for the transfer of the remaining BetBona balance, nor does it specify any deadline or warn that failure to reply would result in the remaining funds not being transferred or becoming unavailable.

Furthermore, according to the player, he had already registered and fully verified his Gangsta Casino account before receiving this email. Therefore, the explanation that players were required to create and confirm their Gangsta Casino accounts does not appear to address the player's specific situation.

Considering the above, we kindly ask you to reconsider the matter with your Finance Department and arrange for the player's remaining BetBona funds to be transferred or otherwise paid to him.

Should you maintain that this cannot be done, please provide the specific basis for withholding the player's remaining funds, together with evidence showing that he was clearly informed in advance of the mandatory transfer procedure, the applicable deadline, and the consequences of failing to complete it within that timeframe.

Thank you for your cooperation.

Gangsta Casino Complaint Stats

Resolved 24 / 24

Avg. Amount $3,410

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Gangsta Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 24 out of 24 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Gangsta Casino Complaints

See all complaints for this casino

Withdrawal payment very delayed

I am submitting a complaint against Gangsta Casino regarding an unresolved payment issue.

I have been waiting for 18 days for my €400 withdrawal, which is still pending. In addition, I have €1,600 remaining in my casino account, making the total amount I am trying to recover €2,000.

I have not received my pending withdrawal. I want Gangsta Casino to explain the reason for this delay and provide a clear timeframe for payment. I am also requesting clarification on how I can withdraw my remaining account balance.

I can provide screenshots of my account balance, withdrawal status, and communications with customer support.

I request payment of my €400 pending withdrawal and a clear explanation of the procedure and timeframe for withdrawing my remaining €1,600.

I would appreciate AskGamblers’ assistance in resolving this dispute

89h left

€2,000

€800 Withdrawal Pending Since 2 September 2026

Subject: Formal Complaint – €800 Withdrawal Pending Since 2 September 2026

Dear Sir/Madam,

I am writing to submit a formal complaint regarding a withdrawal of €800 from my account, which has been pending since 2 September 2026.

The withdrawal was requested via Visa, and more than 15 days have now passed without the withdrawal being completed or the funds being received.

I have already contacted your support team regarding this matter, but I have not received a satisfactory response or a clear explanation for the delay.

I find this delay unacceptable, particularly as the withdrawal has remained in “Pending” status for an extended period of time.

I kindly request that you:

Provide me with a clear explanation as to why my €800 withdrawal is still pending. Confirm the exact status of the withdrawal. Confirm when the €800 will be processed and credited to my account. If there is any issue preventing the withdrawal, explain exactly what is required from me to resolve it.

Please treat this message as a formal complaint and provide me with a written response as soon as possible.

If the matter is not resolved promptly, I will consider escalating the complaint to the relevant licensing/regulatory authority and any appropriate consumer protection body.

I expect confirmation of the status of my withdrawal and a clear timeframe for payment.

14h left

€800

Withdrawal Amount of 75 Euros not paid pending for 12 days

Hello,

I would like to file a complaint against Gangsta Casino.

- Account Status: Fully verified, KYC completed
- 19.08.2025: Requested withdrawal of €75. Deposit was already wagered more than required.
- 30.08.2026: Status has been "In Progress" for 12 days with no updates.
- Last 4 days: Contacted Live Chat daily. Agents only say "please wait" and "we have asked finance to accelerate". No ETA, no real help.

It’s been 10 days and the payment has not moved at all. The lack of communication and constant delays makes me question if this casino operates professionally.

I have attached screenshots of:
1. My withdrawal request showing "Pending" since 19.08
2. My verified account status

I am asking AskGamblers/CasinoGuru to help me get my €75 withdrawal processed ASAP and to get a proper explanation for this delay.

Thank you.

Resolved

€75

More then 1 month wait on my withdrawal

I have waited more than 1 month for my withdrawal.

I'm fully verified like last year or sometime LOOONG LOOONG ago

The first time I tried to withdraw the last 400€, nothing happened. The withdrawal got cancelled. Now, when trying again, they have passed their own timeframe again and again

Also i must inform that Betbona Casino, Gangsta Caisno's sister casino have taken all of my money and closed down the site,

And Gangsta Casino said all funds would be transferred to their site but the funds are not transferred and i have not received any email.

They are so uncooperative; chat can't or won't help me

Resolved

€400

I have 706€ stuck in gangsta casino

Hello AskGamblers. I have 706€ stuck in gangsta casino. I have waited for over a month for my withdraws. 21.7 and 23.7 i received an email saying they are doing an update and will cancel my withdrawals, but the withdraws have already been scheduled and i should just make new withtdrawals. I originally made the withdraws over a month ago and they still have not been paid out, still pending after remaking them after the update. Live chat gives no assistance and i feel like I am being scammed.

i have been fully verified as they have also stated in their emails when they asked me to make new withdrawals. I hope you can give me some assistance askgamblers!

Resolved

€706

Withdrawal still pending after several business days

Hello,
I am submitting this complaint because my withdrawal has been pending for several business days.
My account is fully verified, and the casino support confirmed that there are no issues with my account. They also told me that they would contact me if they needed any additional documents, but I have not received any email.
I have contacted both Live Support and the KYC department several times. Live Support keeps telling me to wait, but they cannot provide any estimated processing time. The KYC department has not replied to any of my emails.
I am simply asking for my withdrawal to be processed or for the casino to explain the reason for the delay.
Thank you for your assistance.

Resolved

€200

Withdrawal delayed 10 business days 250 EUR

Hello!

I have requested a withdrawal on the 5th July. It's now the 17th, and I still have not received my money.

I've been writing to the live support, but they just say they will contact the financial team, and nothing really happens.

Just have to wait and wait, and I've been contacting them since the 6th business day, but I still hear they will contact the team to process it faster, but nothing is going faster.

I don't know if they just forget about it or what. I don't think it's normal to wait so long from a pretty decent casino that just ruins the reputation

Resolved

€250

Withdrawal pending for over 10 days

Like many others who have submitted complaints, my withdrawal has been pending for a ridiculous amount of time.

10 days so far.

I have contacted chat; they tell you to email KYC. I email KYC; they send a copy-and-paste response, 'we will contact the team, etc. ' Nothing happens in terms of follow-up.

I assume cash flow.

I imagine this site is the only way to get any form of resolution.

Resolved

€300

Delayed withdrawals from 14 May total 1200eur

I have submitted 3 withdrawal requests from this casino; 400eur each to my visa fron 14th of May and 21st of May and still havent received them. Their response is that this is due to high volume of workload but this is too much.
Verification is fully done, already received other withdrawals from this site, but the 3 requests are still pending.
They just confirm they will do it but never actually send the funds.

Resolved

€1,200

Withdrawals pending 15 days 800 Euro

I am contacting you to request your assistance regarding an issue I am experiencing with Gangsta Casino.

I created my account at the beginning of April, and my verification process was completed on April 20th. However, I experienced significant difficulty during the verification process, as I was asked to provide more documents than initially requested, which caused considerable inconvenience.

On April 13th, I submitted three withdrawal requests on the same day: €198, €400, and €400. On April 21st, I received only the €198 withdrawal.

It has now been over 15 days, and the remaining two withdrawals (€400 each) are still pending. I find this delay unreasonable and unacceptable.

I have made numerous attempts to contact the casino via both their support email and their KYC department email, but I did not receive any response until today, when I was sent a generic automated message stating that my request has been forwarded to the financial department regarding the withdrawals delay.

Additionally, I have contacted their live chat support multiple times. As shown in the attached evidence, I have now been blocked from accessing the live chat, as the chat option is no longer available to me.

I kindly request your assistance in resolving this matter and helping me receive my pending withdrawals.

Thank you in advance for your support, and I look forward to your response.

Resolved

€800