Complaint #31 Gangsta Casino

Delaying withdrawals for a long time

By Fnj11

7 months ago

Dear Askgamblers,

I can see that the casino mentioned are having a lot of similar complaints at your website and unfortunately I have to create one as well since I’ve been waiting for 6 days for my withdrawal.

The correspondence with the casino is vague and they’re not confirming when my withdrawal will be handled even though my account is fully verified.

A while ago they wrote me an email saying that all withdrawals are handled within three days.

Disputed Casino Gangsta Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Fnj11,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Fnj11

6 months ago

Dear AskGamblers,

I want to respond to Gangsta Casino’s statement.

They claim I cancelled my own withdrawal, but it was the casino who asked me to cancel because my withdrawal method “wasn’t working.” I followed their instructions, yet my withdrawal was delayed. I had to wait more than five business days before it was approved. During this time, I lost the money by playing, which would not have happened if the withdrawal had been processed on time.

I have proof that the casino asked me to cancel. Their handling was unfair and misleading.

Thank you for reviewing this.

Gangsta Casino

• Representative

6 months ago

Dear player and AskGamblers administration,
We would like to provide information about a player and their withdrawal.
We withdrew some of the withdrawals on February 4th and 6th, which were according to this player's payout schedule.
Further withdrawals, according to the rules, take up to 3 business days.
Also, unfortunately, due to high workload, withdrawals may take up to 5 business days.
We also ask players not to cancel their own withdrawals (as we have noticed that they could cancel and then create a new one), and because of this, withdrawal dates could shift by several days.
For this withdrawal, the player will receive the withdrawals within the specified timeframe, and the payout schedules will be emailed to them.
Sincerely, Gangsta Casino!

AskGamblers

• Support Team

6 months ago

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Gangsta Casino Complaint Stats

Resolved 23 / 23

Avg. Amount $3,555

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Gangsta Casino Complaints

See all complaints for this casino

Funds Not Transferred After BetBona Casino Closure

So I play on betbona and on gangsta casino both casino is owned by same operator and then one day I get email from betbona that they will sees to exist and they want me to register on their sister site gangsta casino. At that time I where allready register and fully verified on gangsta casino and waiting on withdraws from there

And in this email from betbona it dont say anything about that my funds will be stolen or anything it just offer me a bonus promotion.

Then I contact gangsta casino and they say all funds will be trasnferd to them I got that on email and I got it from the live chat in gangsta casino.

And now they are saying I missed to ask to get my funds sent to them in the email from betbona. OMG OMG OMG it dident say anything about that.

And before I got this email I have sent them email asking them to speed up my withdraws and send me everything in 1 withdraw because at that time I allready waited months and at their withdraw sending time it would have taken forever for them to send me my money.

Insted they take all my money.

Whay you have done is totaly illegal why would I let you take my money? And why did you not tranfer my money to gangsta casino?

Or even better why did you not send all my money and withdraws before you closed down site?

This is so cirminal what they are doing.

Their business is that they open a new casino and offer players big bonuses then close down site before they pay out their players casino wins and keep all saldo.

So keep youre word give me my money stop trying to hasle me.

72h left

€7,800

Withdrawal Amount of 75 Euros not paid pending for 12 days

Hello,

I would like to file a complaint against Gangsta Casino.

- Account Status: Fully verified, KYC completed
- 19.08.2025: Requested withdrawal of €75. Deposit was already wagered more than required.
- 30.08.2026: Status has been "In Progress" for 12 days with no updates.
- Last 4 days: Contacted Live Chat daily. Agents only say "please wait" and "we have asked finance to accelerate". No ETA, no real help.

It’s been 10 days and the payment has not moved at all. The lack of communication and constant delays makes me question if this casino operates professionally.

I have attached screenshots of:
1. My withdrawal request showing "Pending" since 19.08
2. My verified account status

I am asking AskGamblers/CasinoGuru to help me get my €75 withdrawal processed ASAP and to get a proper explanation for this delay.

Thank you.

71h left

€75

More then 1 month wait on my withdrawal

I have waited more than 1 month for my withdrawal.

I'm fully verified like last year or sometime LOOONG LOOONG ago

The first time I tried to withdraw the last 400€, nothing happened. The withdrawal got cancelled. Now, when trying again, they have passed their own timeframe again and again

Also i must inform that Betbona Casino, Gangsta Caisno's sister casino have taken all of my money and closed down the site,

And Gangsta Casino said all funds would be transferred to their site but the funds are not transferred and i have not received any email.

They are so uncooperative; chat can't or won't help me

Resolved

€400

I have 706€ stuck in gangsta casino

Hello AskGamblers. I have 706€ stuck in gangsta casino. I have waited for over a month for my withdraws. 21.7 and 23.7 i received an email saying they are doing an update and will cancel my withdrawals, but the withdraws have already been scheduled and i should just make new withtdrawals. I originally made the withdraws over a month ago and they still have not been paid out, still pending after remaking them after the update. Live chat gives no assistance and i feel like I am being scammed.

i have been fully verified as they have also stated in their emails when they asked me to make new withdrawals. I hope you can give me some assistance askgamblers!

Resolved

€706

Withdrawal still pending after several business days

Hello,
I am submitting this complaint because my withdrawal has been pending for several business days.
My account is fully verified, and the casino support confirmed that there are no issues with my account. They also told me that they would contact me if they needed any additional documents, but I have not received any email.
I have contacted both Live Support and the KYC department several times. Live Support keeps telling me to wait, but they cannot provide any estimated processing time. The KYC department has not replied to any of my emails.
I am simply asking for my withdrawal to be processed or for the casino to explain the reason for the delay.
Thank you for your assistance.

Resolved

€200

Withdrawal delayed 10 business days 250 EUR

Hello!

I have requested a withdrawal on the 5th July. It's now the 17th, and I still have not received my money.

I've been writing to the live support, but they just say they will contact the financial team, and nothing really happens.

Just have to wait and wait, and I've been contacting them since the 6th business day, but I still hear they will contact the team to process it faster, but nothing is going faster.

I don't know if they just forget about it or what. I don't think it's normal to wait so long from a pretty decent casino that just ruins the reputation

Resolved

€250

Withdrawal pending for over 10 days

Like many others who have submitted complaints, my withdrawal has been pending for a ridiculous amount of time.

10 days so far.

I have contacted chat; they tell you to email KYC. I email KYC; they send a copy-and-paste response, 'we will contact the team, etc. ' Nothing happens in terms of follow-up.

I assume cash flow.

I imagine this site is the only way to get any form of resolution.

Resolved

€300

Delayed withdrawals from 14 May total 1200eur

I have submitted 3 withdrawal requests from this casino; 400eur each to my visa fron 14th of May and 21st of May and still havent received them. Their response is that this is due to high volume of workload but this is too much.
Verification is fully done, already received other withdrawals from this site, but the 3 requests are still pending.
They just confirm they will do it but never actually send the funds.

Resolved

€1,200

Withdrawals pending 15 days 800 Euro

I am contacting you to request your assistance regarding an issue I am experiencing with Gangsta Casino.

I created my account at the beginning of April, and my verification process was completed on April 20th. However, I experienced significant difficulty during the verification process, as I was asked to provide more documents than initially requested, which caused considerable inconvenience.

On April 13th, I submitted three withdrawal requests on the same day: €198, €400, and €400. On April 21st, I received only the €198 withdrawal.

It has now been over 15 days, and the remaining two withdrawals (€400 each) are still pending. I find this delay unreasonable and unacceptable.

I have made numerous attempts to contact the casino via both their support email and their KYC department email, but I did not receive any response until today, when I was sent a generic automated message stating that my request has been forwarded to the financial department regarding the withdrawals delay.

Additionally, I have contacted their live chat support multiple times. As shown in the attached evidence, I have now been blocked from accessing the live chat, as the chat option is no longer available to me.

I kindly request your assistance in resolving this matter and helping me receive my pending withdrawals.

Thank you in advance for your support, and I look forward to your response.

Resolved

€800