Complaint #31 Gangsta Casino

Delaying withdrawals for a long time

By Fnj11

4 months ago

Dear Askgamblers,

I can see that the casino mentioned are having a lot of similar complaints at your website and unfortunately I have to create one as well since I’ve been waiting for 6 days for my withdrawal.

The correspondence with the casino is vague and they’re not confirming when my withdrawal will be handled even though my account is fully verified.

A while ago they wrote me an email saying that all withdrawals are handled within three days.

Disputed Casino Gangsta Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

3 months ago

Dear @Fnj11,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Fnj11

3 months ago

Dear AskGamblers,

I want to respond to Gangsta Casino’s statement.

They claim I cancelled my own withdrawal, but it was the casino who asked me to cancel because my withdrawal method “wasn’t working.” I followed their instructions, yet my withdrawal was delayed. I had to wait more than five business days before it was approved. During this time, I lost the money by playing, which would not have happened if the withdrawal had been processed on time.

I have proof that the casino asked me to cancel. Their handling was unfair and misleading.

Thank you for reviewing this.

Gangsta Casino

• Representative

3 months ago

Dear player and AskGamblers administration,
We would like to provide information about a player and their withdrawal.
We withdrew some of the withdrawals on February 4th and 6th, which were according to this player's payout schedule.
Further withdrawals, according to the rules, take up to 3 business days.
Also, unfortunately, due to high workload, withdrawals may take up to 5 business days.
We also ask players not to cancel their own withdrawals (as we have noticed that they could cancel and then create a new one), and because of this, withdrawal dates could shift by several days.
For this withdrawal, the player will receive the withdrawals within the specified timeframe, and the payout schedules will be emailed to them.
Sincerely, Gangsta Casino!

AskGamblers

• Support Team

3 months ago

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Gangsta Casino Complaint Stats

Resolved 17 / 17

Avg. Amount $4,601

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Gangsta Casino Complaints

See all complaints for this casino

Withdrawals pending 15 days 800 Euro

I am contacting you to request your assistance regarding an issue I am experiencing with Gangsta Casino.

I created my account at the beginning of April, and my verification process was completed on April 20th. However, I experienced significant difficulty during the verification process, as I was asked to provide more documents than initially requested, which caused considerable inconvenience.

On April 13th, I submitted three withdrawal requests on the same day: €198, €400, and €400. On April 21st, I received only the €198 withdrawal.

It has now been over 15 days, and the remaining two withdrawals (€400 each) are still pending. I find this delay unreasonable and unacceptable.

I have made numerous attempts to contact the casino via both their support email and their KYC department email, but I did not receive any response until today, when I was sent a generic automated message stating that my request has been forwarded to the financial department regarding the withdrawals delay.

Additionally, I have contacted their live chat support multiple times. As shown in the attached evidence, I have now been blocked from accessing the live chat, as the chat option is no longer available to me.

I kindly request your assistance in resolving this matter and helping me receive my pending withdrawals.

Thank you in advance for your support, and I look forward to your response.

Resolved

€800

Gangsta Casinop - Withdraw not happening

It's end of 6th day, I'm waithing for withdraw due to verification all the doc are uploaded days ago.

Sum of money is 150€ so not arguable for stallling.

Poor response in livechat, bot is giving link of support mail, and they are texting every few days nothing concreate.

Very slow proces

Question is if the money will be paid or there just nobody works.

Is it legit casino even.

Doesnt seem like one

Very unsatisfied.

Resolved

€150

Delayed Withdrawals of 400eu and 200eu since 23 and 24 February

I am filing this complaint because Gangsta Casino has failed to process my withdrawals within the timeframes explicitly stated in their own Terms & Conditions, as well as the extended timeframe provided by their customer support.

Timeline of Events:

February 23: I requested a withdrawal of €400.

February 24: I requested a second withdrawal of €200.

According to Gangsta Casino's General Terms and Conditions (Section: Account balance, depositing and withdrawing funds), the rule states:

"Requests to withdraw funds are worked through by the financial department within 3 (three) business days after the request is made."

By their own rules, the first withdrawal should have been processed by February 26.

Now, it's been over 5 working days and my withdrawals still remain as 'pending'.

Account Status:

My account is fully KYC verified.

I have met the minimum rollover requirement on my deposits and bonuses.

I have not exceeded the maximum limit of 3 pending withdrawals, nor the 24-hour transaction limit.

I have followed all the rules, and I simply expect the casino to do the same. I am requesting the immediate processing and payout of my pending €600.

Thank you to the AskGamblers team for your time and assistance in resolving this matter.

Best Regards.

Resolved

€600

Delay withdraw more that in terms and conditions

i have 2 pending withdraws
400.00 EUR
18/2/2026, 11:13:29

400.00 EUR
20/2/2026, 23:49:30

In they terms and conditions they writing that withdraw will make 3 working days.
But still no money in my skrill account. I wrote emails to them but still no answer. Can Gangsta Casino answer when i receive my money? Only on 21 of february they that they have high volume of requests. Can they do what they want and terms and conditions is only for for custumers?

Rejected

€800

Delayed payments for withdrawal 400 EUR

Hello,I have an issue with this casino regarding three of my withdrawals for 400 euros submitted on 7.2.2026.

I can see in their terms and conditions they promise to process withdrawals during 3 business days which is not the case for me.

To be fair my account got fully verified on 10.2.2026. In the morning so I can understand the delay till then but the timeframe to process withdrawals as stated in T.C has already passed by now and live agent says it is not their department so they cannot help me while their kyc email support team didn't gave me any concrete answer either just that my inquiry will be prioritized now(live agent suggested me to contact them for more information).I can see the others here have also complained about delayed withdrawal so I would like an answer from someone who can actually help me with this issue.I'm not impatient person and I understand delays are possible but i would just like to know whats going on with it.

Thanks for the help to both parties in advance.

Resolved

€1,200

Prolongs the payout

Hello,

I am writing to complain about Gangsta Casino and their handling of my withdrawal requests. Despite repeated promises of specific payment dates, I have not received my funds on time, causing significant uncertainty and frustration.

Below is a summary of the timeline:

1. Promised Payment Dates: In an email dated 26 January, the casino informed me that my upcoming payouts were "tentatively planned" for 30 January and 6 February. (See attached correspondence, page 1).

2. Repeated Delays: The scheduled payout for 6 February has NOT been processed. Instead, I received an email on 3 February only confirming a withdrawal from 2 February, with no information about my other pending withdrawals.

3. Unclear Communication and Confusion: I have several pending withdrawals that were made on the same day, but the casino is processing them several days apart without a reasonable explanation. When I inquired about this, I only received a generic response that they would "prioritise" my withdrawals, without concrete dates or guarantees.

4. Wasted Time and Unreliable Methods: I have previously had to cancel card withdrawals due to long delays and tried bank transfers instead hoping it would be faster. However, the casino does not provide clear answers on which method is fastest or realistic timeframes.

My request to Gangsta Casino has always been simple: I want them to respect their own indicated timeframes, communicate clearly and honestly about any delays, and process all my pending withdrawals immediately.

Their inability to keep their promises and their vague communication makes me question their reliability entirely.

I am attaching the relevant email correspondence that supports my case. I hope Ask Gamblers can help me resolve this situation and that my experience can warn other players.

Sincerely,

Resolved

€400

Account closed with no warning

I opened my account with Gangsta Casino on 22 September, and their KYC department confirmed that my account was fully verified on 15 October with partial verification being completed on 12 October.

During my time with the casino, I deposited €650, took part in several promotions, received bonuses, and never had any issues with gameplay or communication.

The last contact I received from the casino was on 29 October, regarding some missing bonus spins. However, when I tried to log in today, I was met with a message saying “access denied.”

I contacted live chat support and spoke with Bianca, who appears to be the only support agent available for long stretches of time. During the chat, she abruptly closed the conversation, and the chat widget disappeared entirely from my browser window.

Assuming it was a technical issue, I reloaded the site in a different browser window — but Bianca simply replied, “your account has been closed forever,” and once again ended the chat immediately.

Since the casino’s chat system normally allows users to email themselves a copy of the conversation, I can only assume the chat was terminated this way to prevent me from saving the transcript.

I tried accessing the chat three more times (using a VPN to refresh the page so the widget would reappear), but each time, the chat was instantly closed again.

At this point, I have no idea why my account was closed.

I passed the full KYC verification.

The casino’s terms do not prohibit VPN use.

I’ve had no conflicts with staff and recent email communication as recently as four days ago.

Now, the casino is completely refusing to explain why my account has been closed — and is actively preventing me from obtaining a copy of our chat.

I did manage to take a screenshot showing that the chat was open and then disappeared within the same minute.

I would appreciate assistance from AskGamblers in getting a clear explanation and, if possible, the reinstatement or proper closure of my account with transparency regarding my balance and personal data.

Rejected

Withdrawal 140 EUR pending since October 16th

Hello,

I requested a withdrawal of €140 from my Gangsta Casino account on October 16, 2025, via Visa/MasterCard.

My account has been fully verified (KYC completed).

Despite several emails to the support team, the withdrawal has remained pending for more than 6 days.

I was told multiple times that it was "forwarded", but I have not received any update or payment.

I previously received a €90 withdrawal successfully in 3 days, so I know my payment method works correctly.

Now the support does not reply to my emails at all.

I am attaching a screenshot showing the pending withdrawal in my account.

Please help me resolve this issue and receive my payment.

Thank you very much.

Resolved

€140

Over three weeks waiting for my money

I have three pending withdrawals. The dates I requested are from 5/5 to 14/5.

I've contacted them several times, and they come up with these frustrating, made-up explanations like: "The financial department processes requests in order of turn."

Do they mean they have so many withdrawal requests that it's not my turn after three weeks? Please answer that question, Gangsta! Shameless.

It's a total amount of 395+382+388= 1165 euro, plus I have 111 more in my balance I wish to withdraw, but can't because it's max three pending withdrawals you can have.

Please send them as well, so I can be done with you and find another casino.

Resolved

€1,276

Withdrawal pending for a long time

Hi. I’m fully verified at this casino. I have an email that proves that. And the KYC-info on the website says it.

I did a withdrawal of €400 10th of may.

I asked for the status a couple of days later and they told me the waiting time is 3-5 days sometimes. I reached out again after a couple of days and they told me that the withdrawal was going to be handled 23th of may. Today is 26th of may and the status is still ”pending”. They haven’t responded on my last email. Today I have been waiting 17 days for my withdrawal. I have never played at a casino that has such a long waiting time even though you are verified.

Resolved

€400