13 days and still waiting

Hi!

I'm writing to you because I have 4204€ stuck at Gangsta Casino. I originally won 5004€ at Betbona Casino on the 25th of May 2026. After a short period of time Betbona Casino was closed and my account and balance were succesfully transferred to Gangsta casino. No problems there.

So far, Gangsta Casino has paid me 800€ (2x400€), but the last time I received any money from them was 2,5 months ago, on the 6th of August 2026.

I have sent them a couple of e-mails asking about the situation. Their replies are very polite and apologetic but fail to give me any answers about the time frame for payments.

Dear team AskGamblers, can you please help me with this issue so that I can get the remaining 4204€ to my bank account within a reasonable time frame?

Thank you in advance!

I am submitting a complaint against Gangsta Casino regarding an unresolved payment issue.

I have been waiting for 18 days for my €400 withdrawal, which is still pending. In addition, I have €1,600 remaining in my casino account, making the total amount I am trying to recover €2,000.

I have not received my pending withdrawal. I want Gangsta Casino to explain the reason for this delay and provide a clear timeframe for payment. I am also requesting clarification on how I can withdraw my remaining account balance.

I can provide screenshots of my account balance, withdrawal status, and communications with customer support.

I request payment of my €400 pending withdrawal and a clear explanation of the procedure and timeframe for withdrawing my remaining €1,600.

I would appreciate AskGamblers’ assistance in resolving this dispute

Subject: Formal Complaint – €800 Withdrawal Pending Since 2 September 2026

Dear Sir/Madam,

I am writing to submit a formal complaint regarding a withdrawal of €800 from my account, which has been pending since 2 September 2026.

The withdrawal was requested via Visa, and more than 15 days have now passed without the withdrawal being completed or the funds being received.

I have already contacted your support team regarding this matter, but I have not received a satisfactory response or a clear explanation for the delay.

I find this delay unacceptable, particularly as the withdrawal has remained in “Pending” status for an extended period of time.

I kindly request that you:

Provide me with a clear explanation as to why my €800 withdrawal is still pending. Confirm the exact status of the withdrawal. Confirm when the €800 will be processed and credited to my account. If there is any issue preventing the withdrawal, explain exactly what is required from me to resolve it.

Please treat this message as a formal complaint and provide me with a written response as soon as possible.

If the matter is not resolved promptly, I will consider escalating the complaint to the relevant licensing/regulatory authority and any appropriate consumer protection body.

I expect confirmation of the status of my withdrawal and a clear timeframe for payment.

So I play on betbona and on gangsta casino both casino is owned by same operator and then one day I get email from betbona that they will sees to exist and they want me to register on their sister site gangsta casino. At that time I where allready register and fully verified on gangsta casino and waiting on withdraws from there

And in this email from betbona it dont say anything about that my funds will be stolen or anything it just offer me a bonus promotion.

Then I contact gangsta casino and they say all funds will be trasnferd to them I got that on email and I got it from the live chat in gangsta casino.

And now they are saying I missed to ask to get my funds sent to them in the email from betbona. OMG OMG OMG it dident say anything about that.

And before I got this email I have sent them email asking them to speed up my withdraws and send me everything in 1 withdraw because at that time I allready waited months and at their withdraw sending time it would have taken forever for them to send me my money.

Insted they take all my money.

Whay you have done is totaly illegal why would I let you take my money? And why did you not tranfer my money to gangsta casino?

Or even better why did you not send all my money and withdraws before you closed down site?

This is so cirminal what they are doing.

Their business is that they open a new casino and offer players big bonuses then close down site before they pay out their players casino wins and keep all saldo.

So keep youre word give me my money stop trying to hasle me.

I have waited more than 1 month for my withdrawal.

I'm fully verified like last year or sometime LOOONG LOOONG ago

The first time I tried to withdraw the last 400€, nothing happened. The withdrawal got cancelled. Now, when trying again, they have passed their own timeframe again and again

Also i must inform that Betbona Casino, Gangsta Caisno's sister casino have taken all of my money and closed down the site,

And Gangsta Casino said all funds would be transferred to their site but the funds are not transferred and i have not received any email.

They are so uncooperative; chat can't or won't help me

Hello!

I have requested a withdrawal on the 5th July. It's now the 17th, and I still have not received my money.

I've been writing to the live support, but they just say they will contact the financial team, and nothing really happens.

Just have to wait and wait, and I've been contacting them since the 6th business day, but I still hear they will contact the team to process it faster, but nothing is going faster.

I don't know if they just forget about it or what. I don't think it's normal to wait so long from a pretty decent casino that just ruins the reputation