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Gangsta Casino - Over three weeks waiting for my money

RESOLVED

Complaint Info

Disputed casino

Gangsta Casino

Amount

€ 1276

1 month ago

I have three pending withdrawals. The dates I requested are from 5/5 to 14/5.

I've contacted them several times, and they come up with these frustrating, made-up explanations like: "The financial department processes requests in order of turn."

Do they mean they have so many withdrawal requests that it's not my turn after three weeks? Please answer that question, Gangsta! Shameless.

It's a total amount of 395+382+388= 1165 euro, plus I have 111 more in my balance I wish to withdraw, but can't because it's max three pending withdrawals you can have.

Please send them as well, so I can be done with you and find another casino.

1 month ago

Dear player , can u please provide us your nickname in our casino or email with which u are registered - we will check all the info and comeback with response!

AskGamblers
1 month ago

Dear Gangsta Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
1 month ago

Dear all,

This complaint has been reopened as per Gangsta Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

1 month ago

Dear player and AskGamblers administration
Thank you for giving us the opportunity to resolve this issue with the player again!
At the moment, the player has already been paid 2 amounts - 382 and 388 euros
The last payment of 111 euros remains, which should be sent today
A letter will be sent to the player with the timing of receiving his funds and if there is a delay (sending not today) - we will also inform him of everything
Sincerely, Gangsta Casino!

1 month ago

Dear player , I hasten to inform you that according to our information they should try to withdraw your funds tomorrow
We will keep you informed of your case both here and in written format to your email
Sincerely, Gangsta Casino

1 month ago

Dear player, the last amount of your withdrawal was sent to your account today
We apologize for the long delays, and when you receive your funds - write to us so that we understand that you have received your funds
Thank you for your understanding
Sincerely, Gangsta casino!

AskGamblers
1 month ago

Dear @Putriknr1,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

1 month ago

Ive got all the funds now! Thanks a lot askgamblers!

AskGamblers
1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.