Cashed Casino Complaints

Dear AskGamblers Complaint Team,

I would like to submit a formal complaint against Cashed.com regarding delayed withdrawals totaling HUF 315,000.

I requested two withdrawals on October 8 and October 9, 2026. Both requests are still showing as “Under Review” in my account.

My identity verification has already been completed successfully. According to the information provided in Cashed.com's FAQ, the withdrawal processing time is 3 days. However, my withdrawals remain pending, and I have not received a clear explanation for the delay.

I previously contacted Cashed.com's customer support by email on Friday, October 16, at approximately 2:00 PM, requesting an explanation for the delay and an estimated payment date. I did not receive a response to that email.

Today, October 20, I contacted Cashed.com's live chat support again. The support agent referred to various technical issues and a high volume of customer requests. I was assured that my withdrawals would be processed and that the payment would be made. However, no specific payment date or timeframe was provided.

Although I appreciate the reassurance, I remain concerned because my withdrawals have been pending for an extended period, my account verification is complete, and I still have no confirmed date for receiving my money.

The total outstanding amount is HUF 315,000, which is a significant sum of money for me.

I kindly ask AskGamblers to assist me in contacting Cashed.com and resolving this matter. I would like to receive a clear explanation for the delay and, most importantly, the payment of my outstanding withdrawals as soon as possible.

I can provide screenshots of my withdrawal requests, my verified account status, the relevant FAQ information, and my correspondence with customer support. I can also provide details of today's live chat conversation if required.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Hello,

I would like to file a complaint regarding a withdrawal made from Cashed.com.

I requested a withdrawal of €500 on 08/08/2026. As of today, 18/08/2026, I still have not received my money, and the withdrawal is still showing as “pending.”

It has now been 10 days since my withdrawal has been pending, and I have not received the payment.

I have also contacted Cashed.com to ask for information regarding this delay, but the situation has still not been resolved.

I would therefore like to ask AskGamblers for assistance in order to help resolve this issue with Cashed.com and ensure that my withdrawal is processed and the funds owed to me are paid.

I can provide all the necessary evidence, including screenshots of the withdrawal, my account history, correspondence with the casino, and any other relevant information.

Thank you in advance for your help and assistance.

Kind regards,

I have submitted a withdrawal of 500€ on 4.8.2026.

They advertise that withdrawal takes up to 3 business days.

It has been past that time and no withdrawal came through.

I believe they are trying to delay it and hope I will cancel it and play the winnings.

Help me get my money as fast as you can please

It's been more than 5 days since I requested a withdrawal (Sunday, Monday and Tuesday) $750, $1200 and $1200 which makes a total of $3150, I withdrew $18500, with $1200 every day up to 3 withdrawals max if it always takes more than a week to have my money, this is unacceptable! I have sent several emails, I have written several times to the live discussion service, and it is always the same vague answers "our financing team has been notified, you will receive your money soon" it's been 3 days since he told me this. I want to have my $18,500!

This is now the fifth time I have had to use askgamblers.com to help me receive my payments from Cashed.com.

This time I have won 2 separate amounts, first 1 on June 24th, 2026 for the amount of 250$ CAD and one in the amount of 400$ CAD on June 27th.

Both were won without bonuses and fair and square with my own money. When I ask support to find out where my winnings are, I'm always given the same generic answer. They also told me if I want to complain, to contact them via email... just Great customer support...

They claim they pay in 3 days, but that is far from the truth. Hopefully, they can make good on their commitment to pay their players...

I have all the screenshots of everything associated with my complaint if needed.

I am writing to file a complaint regarding a delayed withdrawal from Cashed.com.

I requested a withdrawal on March 26, 2026. As of today, the funds have still not been received. It has now been significantly longer than the stated processing time of 3–5 business days.

I have contacted customer support multiple times via email and live chat. Each time, I receive the same generic response stating that my withdrawal is “being processed” and that I should wait. However, no clear timeframe or meaningful update has been provided.

This situation is extremely frustrating and concerning, especially since there is no transparency or accountability from the casino’s side.

I would like to request immediate action on this matter and a clear update regarding the status of my withdrawal.

If this issue is not resolved promptly, I will be forced to escalate further through additional complaint platforms

⸻

I kindly ask AskGamblers to assist in resolving this issue as soon as possible.

Well, it has come to this again, this is now my third time having to write a review in order to get my owed money out of cashed.

It's funny they go from paying me smaller payouts no problem in 3 days, to nothing as soon as I win something that seems to be over a certain amount... they now owe me 2200$ canadian in 3 different withdrawals: 2 for 1000, and 1 for 200$ won without a bonus on Feb 21st &22nd.

I have emailed support, but I haven't even received a reply back yet. So hopefully they can make good and pay me the money that I've won fair and square.

I have all the proof of info if needed

I wanted to file a complaint about the casino's operation. I deposited money without a problem, played, and won something. Then, the withdrawal process started. Even though the casino states that withdrawals are processed within 3 business days, my withdrawal request is still pending. Contacting support has no effect; they keep telling me to wait and wait, and nothing changes. I once received an explanation that they have a lot of withdrawal requests, but I've been waiting for mine since January 25th, so it's a long time. I should add that I played without any bonus, etc., just my own deposit. I haven't received any request to send any verification documents, etc., etc. I've read here that this seems to be a common practice and they're trying to rush things. So, I'm asking for help because of two pending withdrawals and I am start to be a little bit afraid.

Withdrawal amount:

1500 PLN from 25.01

3550 PLN from 31.01

Hello,

My name is < first name removed > and I signed up on Cashed casino. I did not use any bonuses, won my money fairly and was even kind to customer service.

I have attempted to withdraw two payments of 400 and 750 for a total of $1150 via bitcoin deposit. And they said it would take 2-3 days, it has been 8 business days and no payment has been received.

I have communicated with their customer service and have received the same generic response each time about a delay in payment and they won’t answer any further questions.

I would really appreciate some help with this,

Thank you,

<first name removed >

Well, unfortunately, this is now the second complaint I have to file on Cashed Casino..

It was going great for about 3 months, I was receiving my payouts in full, in about 2-3 business days no longer..

I have 3 cashouts totaling 1025$ CAD with no bonuses on the money. Now when I ask support about the delay in my cashouts, I get the same generic message to not worry my money is safe and is being processed.

Well, it has now been 2 weeks, and still haven't received a cent.. I have all the photos of my cashouts and also the dialog between myself and support.

I hope they can make this right. Making people wait for their money seems to be the name of the game at this casino.

I’m experiencing difficulties receiving my withdrawal from Cashed.com. According to their terms and conditions, withdrawals should take 3-5 business days to process. However, I’m now on the 9th business day almost 10th tomorrow, and my withdrawal has still not been approved.

I’ve contacted their customer service multiple times to inquire about the issue and asked if they require any verification documents to expedite the process. Each time, they’ve simply stated that there’s a delay in payment and assured me not to worry, without providing any further explanation or requesting additional documentation.

After researching reviews of this casino, I’ve found numerous complaints from other players who claim they never received their withdrawals, even after complying with all requests and waiting for weeks. This has raised serious concerns for me.

I’m fully prepared to submit any necessary verification documents to resolve this matter quickly, but the customer service representative has repeatedly told me that no verification is needed at this time and that I should continue waiting while they address the delay.

This situation feels highly suspicious, especially given the negative reviews and experiences shared by other users. I’m reaching out for assistance in resolving this issue and ensuring I receive the funds I'm owed.

Thank you for your help.

Good day

I've been waiting for 5 business days now for my withdrawals. I have three pending withdrawals which total $2000 (750, 750, 500) 1250 was submitted on February 1st 2025 and the remaining 750 was submitted the following day.

They say on their website all withdrawals are done within 3 days.

I played no bonuses and they say I don't require to KYC...

Am I getting scammed? Any help would be much appreciated.

Thank you

It has now been 5 business days since requested a withdrawal and it is still listed as “under review”.

Chat has been no help other than confirming I’ve waited longer than normal to receive my funds.

They could not provide me with a timeline, only some standard messaging on having patience…. Well they’re running thin already.

Please help.

The amount is $400 CAD.

Please find my information as follows:

Username: <removed>

Name on account: <removed>

Email on account: <removed>

Explanation

This is the situation, I originally put funds in in the amount of About 400 bucks. Early December. Then played it up to 687. It then sat on as withdrew home for four days till I canceled it last Friday. and all I messages support a few times and the answers received was a generic response “as to there is a delay beyond our circumstances. Please be patient” So I canceled it and then played it and then I actually doubled it and again I am now waiting past the stated withdrawal timeframe in the terms of the agreement. I have been waiting past the 3-day waiting period 6 days for transaction Id:

7952cd03-964c-40b1-b23c-2352cd90163c

and 5 for Id:

9f5ef0c6-5630-4769-9a7a-ec78a5813d20

I accepted no bonuses so there should not be any restrictions. I go and read reviews, and there is not a positive review on this casino, but I did see someone posting about asking gamblers to help him which I attached for reference. it sounds like me and everyone else has withheld our withdraws from us and delayed it till we give up and cancel it and play through it. I really need to get these funds since I need them and was counting on this money to be returned to me within at least a timely manner but I’ve waited twice now past the stated withdrawal time frame. I continue to be patient, There are no excuses as to why my withdrawal is under review for this long to be processed. Until I can be provided an explanation as to why you aren’t releasing my funds or taking steps to move this along I will not be inputting any new funds or canceling my withdrawals.

I asked for no bonuses and have attached all supporting screenshots to help. I really hope I can receive some support in getting my funds out

Hello,

I issued a withdrawal on December 7th in the amount of 150$ CAD and the withdrawal is still in process.

I have messaged the chat support and they have answered with the same automatic message again.

Probably my last time playing there since it takes 2 seconds to deposit but 11 days so far to withdraw.

It’s impossible to withdraw from this casino. They kept letting me wait and then said there was some issue with payment provider while there was none. They literally just want players to cancel their payouts rather than help them to proceed the withdrawals. I now have been waiting to have my withdrawal for over a week. You need to trigger the verification process as well as to speed things up.

I have been attempting to withdraw since the 3rd of December.

The chatbot keeps either saying “they are working on it” or the chat is completely down. I think it is a scam.

I have 3 withdrawals pending and can’t even request more, the process is stunted and has been saying pending since the 3rd of December.

Hello team, I have 3 withdrawals cancelled by cashed casino (withdrawal amount 800 euro ).1st time support agent told that my bank declined payment which is not true as I reached out to my bank and they confirmed that no deposit attempts of 800 were made. 2 and time support agent told me that they have issues with payment provider and asked me to try withdrawal again which was cancelled anyways. 3rd time agent told me that it was cancelled because my account was not verified, but I explained to him that the verification page on my account displayed message "no verification required at this time" he still insisted that after I made withdrawal request it would be available for me, so I made another request but page still displayed same message "no verification required at this time". So I reached out to support chat and asked them how I can verify my account if casino doesn't give me options to upload documents. Support agent checked my account and confirmed that no verification was required at this time, when I asked her why previous support agent insisted it was required she told me "apologies, our agent new still in training". Taking this into consideration I think there bigger problem with cashed casino. Overall I am down 7000 with cashed which is fine but what is unacceptable is that they find different reasons not to pay out. No bonuses were used so there are no wagers requirements + I more than happy to provide documents/bank statements if required. Dear ask gambler could you please look into this? regards