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Cashed Casino - Withdrawal Issue since December 3rd

RESOLVED

Complaint Info

Disputed casino

Cashed Casino
Posted on December 13, 2024

I have been attempting to withdraw since the 3rd of December.

The chatbot keeps either saying “they are working on it” or the chat is completely down. I think it is a scam.

I have 3 withdrawals pending and can’t even request more, the process is stunted and has been saying pending since the 3rd of December.

AskGamblers
Posted on December 13, 2024

Dear @Ruukes,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

AskGamblers
Posted on December 16, 2024

Dear Cashed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on December 17, 2024

Dear all,

This complaint has been reopened as per Cashed Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on December 17, 2024

Dear Ruukes,

We are pleased to inform you that your withdrawal requests have been completed.

We endeavor to complete the pending ones as soon as possible.

Kind Regards,
Cashed Casino Team

AskGamblers
Posted on December 17, 2024

Dear @Ruukes,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on December 18, 2024

Thank you. The complaint has been resolved, I appreciate it.

AskGamblers
Posted on December 18, 2024

Dear @Ruukes,

We are happy to hear that the payout has been received, however The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the received payment/s, before we proceed with the closure of the complaint.

Please be reminded that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, we count on your assistance and cooperation during the process.

Thanks in advance for your cooperation.

Posted on December 18, 2024

It has been resolved. Thank you.

AskGamblers
Posted on December 18, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.