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Cashed Casino - Impossible to withdrawal any amount

RESOLVED

Complaint Info

Disputed casino

Cashed Casino

Amount

€ 500

Posted on December 16, 2024

It’s impossible to withdraw from this casino. They kept letting me wait and then said there was some issue with payment provider while there was none. They literally just want players to cancel their payouts rather than help them to proceed the withdrawals. I now have been waiting to have my withdrawal for over a week. You need to trigger the verification process as well as to speed things up.

AskGamblers
Posted on December 16, 2024

Dear @lumi888,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Posted on December 16, 2024

Current amount pending is single transaction of €500. Thanks.

AskGamblers
Posted on December 19, 2024

Dear Cashed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on December 23, 2024

Dear all,

This complaint has been reopened as per Cashed Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Posted on December 23, 2024

Dear lumi888,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,
Cashed Casino Team

AskGamblers
Posted on December 23, 2024

Dear @lumi888,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.