Blizz Casino Complaints

I am filing this complaint regarding Blizz Casino and their failure to process my withdrawal and respond to my inquiries.

After winning, I submitted my withdrawal request and provided all requested documents for verification. All submissions were made according to their instructions, and I have not been asked for anything further.

However, my withdrawal has been in “Pending” status for over two weeks. During this time, it has become impossible to get in contact with the casino. I have:

Sent multiple emails without any reply

Spent an entire day waiting in the live chat queue without ever being connected to an agent

This complete lack of communication and prolonged delay in processing my withdrawal appears to be in breach of fair gaming and payout obligations.

I request AskGamblers’ assistance to:

Ensure Blizz Casino responds to my inquiries.

Get my pending withdrawal processed immediately.

Email Linked to Account: < sent to the casino >

Date Withdrawal Requested: 29/7-25

I am prepared to provide:

Proof of my withdrawal request

Confirmation of all documents submitted

Screenshots showing attempts to contact support

Thank you for your help in resolving this matter.

Hello,

I have a fully verified account with Blizz.io casino and have successfully made several withdrawals in the past, all of which were processed without any issues. However, approximately two months ago, my withdrawal of 1.67 ETH was suddenly stalled.

Since then, I have sent numerous emails and reached out to live chat support multiple times. Unfortunately, the only response I have received has been to "please wait," with no further explanation or resolution provided.

As of today, the withdrawal has remained pending for over two months. I am requesting your assistance in resolving this matter and helping me receive my rightful winnings.

Thank you for your attention to this issue.

Best regards,

Yauhen

Hello I did a withdrawal on blizz 27 mars .

My withdrawal is still pending, have try many times to get in contact with them tru e mails to asked them why its withdrawal still on pending but no answer from them. I did use a bonus but beat the wager. I belive if i did something wrong like bonus abused they would have talk to me about it but nothing I have heard from them about anything, so I really have no clue what to do.

Hello for over 1 month I have been trying to get payment of 10.000 all my documents have been verified every time chat says no idea why payment did not come to my wallet.

I got all my verification in place but no payment. Can ask gamblers help me for get payment.

I tried chat they said same as you see I am overall verified uploaded everything and say ok.

Now I wait payment 10000

I have problems receiving payments from Blizz casino. On 24 December i deposited 211 USD in BTC using their VIP bonus offer and won around 2200 USD in BTC. After I finished the wager requirements on the same day (24 December) I made a withdrawal of around 1200 USD and waited a couple of days for the funds to be processed.

Unfortunately the withdrawal was not processed. I have asked on live chat what is happening and they said to me not to worry because they will announce the finance department of my demand. On 7 January I canceled my 1200 withdrawal and made a smaller withdrawal of around 1000 USD hoping it would be processed. The story repeats, the staff on live-chat made several requests for me to the finance department but I didn't receive my withdrawal. I'm starting to get worried about my funds on Blizz casino, please help.

My account is verified.

I have VIP status.

I issued a conclusion of $ 900 on the LTC wallet 26.12.2023.

The request still has status PENDING.

I ask a question in support every day and get the same answers all the time.

Support equally answered that they transferred my request to the financial department.

Please speed up the ordered payment.

Hi Askgamlers Team,

I'm trying to cashout my 13100 USDT from Blizz Casino. After the verification which already took over 2 weeks they delayed my withdrawal request.

I requested on the 30 November and I wrote the Livechat like every day. Sometimes they tell me it gonna processed in the next 24 hours but nothing happens.

On 3. December I asked again if there was any news but nothing happened still. Then they told me I should split up my request into 5 times 1000$ because it will be processed faster like this.

I mean I don't see any reason to do this but I did it.

Then again I wrote on 4. december to the chat and again they told me it would be sent out in the next 24 hours but obviously nothing happened again.

I have a lot of experience after playing over 8 years of online casinos on a lot of sites and I feel when someone trying to delay a cashout.

I request the casino to process my withdrawal in due time.

Thank you in advance.

I won a big amount on Blizz.io 23 July. Chat informed me all was well and I would get paid. For 1.5 Month they kept declining my withdraw.

With no reason. All with excuses. I verified myself with all the documents there is available Payslip, POA, selfie holding my ID.

Each step was approved. Excused I got for non payment.

Cyber attack sorry for the delay, Cancel your withdraw and withdraw 5x 1000 euro this will work, 5000 euro showed as paid but only 3000 euro was paid.

After 1.5 month I tried to withdrawing remaining balance the whole casino went silence. No reason to delay my payment.

They finally sent me a new email. " Hello After further inspection of your account we have found out that you have been playing the game Mystery Jack Deluxe. This game is restricted for play with bonus money. ( see our bonus terms regarding restricted games "

They retrospectively added this to the term I am 100% sure this slot was not there.

Also the time line is really obvious, delaying the payment for 1 month paying me in bits and pieces until they see I am not gambling anymore. They confiscate the winnings.

Also their website don't allow you to play with forbidden games with bonus

" Bonus can be played with slots but certainly not all slots. The website will automatically reject your bet if you will use the bonus to some unsupported games "

Also the slot was allowed when when I played.

I think it is a mistake of the casino hopefully they can still pay me the rest.

I have problems receiving my money from blizz casino. Made a deposit 10 days ago using their 75% tasty Thursday bonus. I wagered it in full and requested a withdrawal. Casino asked for KYC documents which I provided. Took 4 days to complete the required level 3 verification. Thereafter my withdrawal request (18.07.23) remained pending up to now, so for 5 days. From day 3 on I asked livechat for the reason of the delay. No reason was given. I play in this casino for about a year, never had issues like this. 5 days for a crypto casino are ages especially when the customer is left in the dark.

I request the casino to process my withdrawal in due time. Screenshots are attached.

Regards

Hi, I a VIP member, in this casino so as I told me I should get my withdrawals in a day, or at least the next day. I have my account with Full KYC and I made a lot of withdrawals before this one, as a lot of deposits too. I made wagers for 2.000.000 USD in the last Month or even more. And suddenly they stopped with the withdrawals. I managed to hit some big winnings lately that they sent via email as communication to the other players to "motivate" that they could win as high as I did. But they are not processing any of my 8 withdrawals, 6 of 5k and 2 of 4k. I have divided these way because I was told that it was the way to get them faster.

The only withdrawal I got processed in the last 6 days, was one that was stuck from the 15/04/2023 of just 4k and i am still owed $38.000 (last week withdrawals were working correctly) but right now their explanation arent that good. That they got out of crypto money in their wallets because a lot of winners but when you look the amount of winners i am mostly the one with the biggest jackpots and i am concern that i am not getting paid any of it.

Maybe I am rushing things, but they are not giving me any timetable regarding when i am going to be paid. I don't like to do these but yesterday i was told that I was going to receive some of my withdrawals that day and now more than 32 hours later still nothing at all.

Another curious things is that I won a VIP Vacation price, for being the winner of a betting "Race" and I was offer a VIP vacation and then nothing more happen so I am still waiting for that. But personally i would just prefer to get the money that I am owed and I could forfeit that holiday wtihout any regret.

I can share you images of my winnings, of my withdrawals, of my my amount wagered in the last 2 months/the race i won/mails - communication/ anything that you could be requested in order to process with this claim because I am getting a bit anxious.

My last withdrawal processed was 80 hours ago, and the one before that one was 145 hours ago. But still nothing related with those 38k not even a plan for paying.

Hello, dear AskGamblers community,

I have a problem with Blizz casino. I can't get my money off this casino. I had 1 pending withdrawal for 4300 from 27/3/23 and canceled it on 7/4/23 because it was so much delayed and I try to withdraw small amounts, 200 euros was successful, but now I want 990 and they delayed it again.

In the Live chat it's the same every day... They say finance department bla bla... and my vip manager "Jamie" still doesn't answer my emails from 2 weeks ago!

Hope you can help me to solve this problem. I am verified and got some withdrawals so far, but now I want to withdraw around 11000 euros and they delayed it as much as possible.

THX team for helping me!

Hello,

Recently I registered at Blizz Casino. I was playing with and without bonuses, prerry actively, and made two successful cashouts, about $700 each. I normally deposit 400-1000 per gaming session, sometimes even more.

In one of my session I won approximately $3700 and requested a cashout, which was requested several times. After that Blizz Casino requested a verification, which I completed, and my account is verified. During verification I sent numerous emails to casino, with questions, which were never replied back to me.

And since 28th of January, all I hear is that "relevant department is dealing with it". I tried ti initiate contact nearly every day, and every time I got almost identical replies.

So, Blizz Casino is deliberately delaying my $3700 cashout, and giving various excuses about delay.

They won’t let you withdraw your money. I won 8500$ with 1000$ deposit and they declined all my withdrawals. I did full kyc and still can’t withdraw and I contacted the support and each time they give me a different timeframe for the withdraw and I had enough of contacting them without a solution. And I have screenshots of the attempts to withdraw + my huge win as well.

P.s 1: they will block your account instantly.

P.s: stay safe guys and don’t try this casino.

I googled best crypto casino United States Blizz.io popped up with a bonus match, I deposited 1.9 Ethereum and they matched it. I contacted help before playing because the slots didn't load. Callum from customer service asked for my user name so he could look up my account (the info they had from me was my name and that I was from the United States) instead of saying I couldn't play he said if I could find a way to change my ip with a vpn blizz doesn't check for them and I could play slots, long story short I got my account up to 78.8 ethereum amounting to about $95,000 usd. I tried to make a with drawl when I realized that they do not withdraw to the united states. So 2 days after this started I contacted help and told them this and said I understand I can't be paid on winnings and could I please have my deposit back. I was told to complete the KYC be 3 different reps. It took from Nov 16th to Dec 4th to get everything verified and after jumping threw all the hoops they just closed my account and quit replying! If I would of lost my deposit I would understand but I think its shady for customer service to imply the use of vpn to play then to keep my deposit when I won. In the mean time I had a friend sign up and lay this exact situation out to customer service in which told him to use the vpn as well and he replied but I can't cash out to the united states though? They replied back if something like this happens they would have to close the account and refund the deposit back to the original wallet. After all KYC was completed I received and email on December 4th asking me to upload a selfie holding my id, so I did, they have since closed my account and haven't replied via email! Also I have all emails and screen shots of my conversations and my friends along with screenshots of winnings and balances in my accounts for proof of everything I have stated!