Complaint #1 Blizz Casino

Denied refund of deposit

By joshdumler

3 years ago

I googled best crypto casino United States Blizz.io popped up with a bonus match, I deposited 1.9 Ethereum and they matched it. I contacted help before playing because the slots didn't load. Callum from customer service asked for my user name so he could look up my account (the info they had from me was my name and that I was from the United States) instead of saying I couldn't play he said if I could find a way to change my ip with a vpn blizz doesn't check for them and I could play slots, long story short I got my account up to 78.8 ethereum amounting to about $95,000 usd. I tried to make a with drawl when I realized that they do not withdraw to the united states. So 2 days after this started I contacted help and told them this and said I understand I can't be paid on winnings and could I please have my deposit back. I was told to complete the KYC be 3 different reps. It took from Nov 16th to Dec 4th to get everything verified and after jumping threw all the hoops they just closed my account and quit replying! If I would of lost my deposit I would understand but I think its shady for customer service to imply the use of vpn to play then to keep my deposit when I won. In the mean time I had a friend sign up and lay this exact situation out to customer service in which told him to use the vpn as well and he replied but I can't cash out to the united states though? They replied back if something like this happens they would have to close the account and refund the deposit back to the original wallet. After all KYC was completed I received and email on December 4th asking me to upload a selfie holding my id, so I did, they have since closed my account and haven't replied via email! Also I have all emails and screen shots of my conversations and my friends along with screenshots of winnings and balances in my accounts for proof of everything I have stated!

Disputed Casino Blizz Casino

Reason Refund declined

Amount $2509

Discussion

AskGamblers

• Support Team

3 years ago

Dear Blizz Casino,

The AskGamblers Complaint Team has considered and investigated all information and evidence provided, and we believe that the player is entitled to a full deposit refund.

On one side the player was misled by the LiveChat agent into using VPN, but on the other side, he registered from a restricted country. To resolve this in a good faith, the right thing would be that he gets his deposit back.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Blizz Casino

• Representative

3 years ago

As we have mentioned before, it is the responsibility of the player to ensure they conform to the terms and conditions which have to be agreed to on sign up. It is clear on there that players resident in the US are not able to open an account. Callum was correct when he stated we don’t check for VPN use, as a crypto focussed casino, we understand that anonymity is more important to our players than it would be at a non-crypto casino.
However, as we are licensed, unlike many crypto casinos, we do have to check the identity of our players from time to time in line with this license. When it became clear the player was US based, the account was closed and winnings and the balance confiscated. This is in line with many other online gaming sites when players admit to breaking the terms and conditions.
Therefore, we stand by our original decision.

joshdumler

• 1 reviews

3 years ago

Yeah thats exactly what I said I have sent all this aswell, the simple fact the slots didnt load obviously was because I was from a region not allowed to play at Blizz and instead of saying that Callum suggests a vpn. I didnt login with a vpn to intentionally defraud blizz casino, I was guided to one by a Blizz Casino representitave, I even said "oh I cant play slots where I am From?" Blizz looses nothing by refunding me my hard earned money I brought to patronize their business but instead they will keep it. If I would have lost my money I would have redeposited not ever even knowing I was voilating anything. Your customer service is so poor you just quit responding to emails and I sent multiple after I had to go to askgamblers to even get a reply I had to open the complaint twice.

Blizz Casino

• Representative

3 years ago

Attached the complete conversation as PDF document. We did not know anything about where the player was from, till we requested KYC documents.

Blizz Casino Complaint Stats

Resolved 11 / 17

Avg. Amount $3,971

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Blizz Casino Complaints

See all complaints for this casino

Withdrawal pending and no communication

I am filing this complaint regarding Blizz Casino and their failure to process my withdrawal and respond to my inquiries.

After winning, I submitted my withdrawal request and provided all requested documents for verification. All submissions were made according to their instructions, and I have not been asked for anything further.

However, my withdrawal has been in “Pending” status for over two weeks. During this time, it has become impossible to get in contact with the casino. I have:

Sent multiple emails without any reply

Spent an entire day waiting in the live chat queue without ever being connected to an agent

This complete lack of communication and prolonged delay in processing my withdrawal appears to be in breach of fair gaming and payout obligations.

I request AskGamblers’ assistance to:

Ensure Blizz Casino responds to my inquiries.

Get my pending withdrawal processed immediately.

Email Linked to Account: < sent to the casino >

Date Withdrawal Requested: 29/7-25

I am prepared to provide:

Proof of my withdrawal request

Confirmation of all documents submitted

Screenshots showing attempts to contact support

Thank you for your help in resolving this matter.

Unresolved

$1,225

Casino doesn't pay for two months

Hello,

I have a fully verified account with Blizz.io casino and have successfully made several withdrawals in the past, all of which were processed without any issues. However, approximately two months ago, my withdrawal of 1.67 ETH was suddenly stalled.

Since then, I have sent numerous emails and reached out to live chat support multiple times. Unfortunately, the only response I have received has been to "please wait," with no further explanation or resolution provided.

As of today, the withdrawal has remained pending for over two months. I am requesting your assistance in resolving this matter and helping me receive my rightful winnings.

Thank you for your attention to this issue.

Best regards,

Yauhen

Unresolved

$4,140

Waiting on withdrawal

Hello I did a withdrawal on blizz 27 mars .

My withdrawal is still pending, have try many times to get in contact with them tru e mails to asked them why its withdrawal still on pending but no answer from them. I did use a bonus but beat the wager. I belive if i did something wrong like bonus abused they would have talk to me about it but nothing I have heard from them about anything, so I really have no clue what to do.

Unresolved

$2,000

3150 usdt awaiting refund

Hi,

Well it all started more than 60 days ago, i used to be a Vip member and an active casino player of this casino. The thing is that i made a deposit to a binance smat chain wallet, instead of an ethereum wallet of $3000 usdt. Coinspaid, that its their payment provider, didnt support this chain payments, so i accepted that my money was gone. I started reviewing constantly to see, if they moved the funds or not. Because i know how the wallets works, and if they had acess to their private key they would be able to recover the funds if they wanted to. However, nothing happened for like 300 days, then i forgot and well i stopped playing in their casino.

Almost 3 months ago, i realised that they moved the funds, so i contacted my old Vip Manager Matt and he told me that now they supported binance smart chain wallets deposits, so they would be able to recover the funds but i would be charged 150 euros to handle the process (thats common in crypto) so i made a deposit to the casino site of that amount 150 euros = 176,28 usd (back then) and that money was withdrawn from my account by them. The other thing i would need to do was to sent this provider some information of the tx, and wait 60 days that usually they recover the funds in just 10 days, but it could take up to 60 days.

So i contacted them and sent the information, and that was it. I stopped reciving Blizz.io info about my payment, or the refund process, when i contacted coinspaid they told me they didnt handle with casino custommers directly. My Vip manager, stopped answering my emails. And now more than 66 days gone, and no refunds, no info nothing.

If i woulda sent the 150 euros to a personal wallet of the vip manager or something i would understand that maybe i was scammed (common in Crypto too) but i sent this money to the casino and the payment is shown. In addition, back then i also deposited to the wallet the casino provided, yea a different change (but they did supported Binance coin deposit of the binance smart chain wallet).

So all in all, i am just looking for what its mine by right, and maybe an answer of why they are delaying this much.

I have all the screenshots and i could send you any info you woould like of the emails, or my tx to the payment or the email to coinspaid.

Resolved

$3,150

Blizz casino not pay 10000

Hello for over 1 month I have been trying to get payment of 10.000 all my documents have been verified every time chat says no idea why payment did not come to my wallet.

I got all my verification in place but no payment. Can ask gamblers help me for get payment.

I tried chat they said same as you see I am overall verified uploaded everything and say ok.

Now I wait payment 10000

Unresolved

$10,000

Blizz casino stalling withdrawal of 2200 USD in BTC

I have problems receiving payments from Blizz casino. On 24 December i deposited 211 USD in BTC using their VIP bonus offer and won around 2200 USD in BTC. After I finished the wager requirements on the same day (24 December) I made a withdrawal of around 1200 USD and waited a couple of days for the funds to be processed.

Unfortunately the withdrawal was not processed. I have asked on live chat what is happening and they said to me not to worry because they will announce the finance department of my demand. On 7 January I canceled my 1200 withdrawal and made a smaller withdrawal of around 1000 USD hoping it would be processed. The story repeats, the staff on live-chat made several requests for me to the finance department but I didn't receive my withdrawal. I'm starting to get worried about my funds on Blizz casino, please help.

Resolved

$2,200

Blizz Casino Payments delayed for one month

My account is verified.

I have VIP status.

I issued a conclusion of $ 900 on the LTC wallet 26.12.2023.

The request still has status PENDING.

I ask a question in support every day and get the same answers all the time.

Support equally answered that they transferred my request to the financial department.

Please speed up the ordered payment.

Resolved

$1,276

Delaying my cashout of 13100 USDT

Hi Askgamlers Team,

I'm trying to cashout my 13100 USDT from Blizz Casino. After the verification which already took over 2 weeks they delayed my withdrawal request.

I requested on the 30 November and I wrote the Livechat like every day. Sometimes they tell me it gonna processed in the next 24 hours but nothing happens.

On 3. December I asked again if there was any news but nothing happened still. Then they told me I should split up my request into 5 times 1000$ because it will be processed faster like this.

I mean I don't see any reason to do this but I did it.

Then again I wrote on 4. december to the chat and again they told me it would be sent out in the next 24 hours but obviously nothing happened again.

I have a lot of experience after playing over 8 years of online casinos on a lot of sites and I feel when someone trying to delay a cashout.

I request the casino to process my withdrawal in due time.

Thank you in advance.

Unresolved

$13,100

Payments delayed for days

1. Did verification
2. Submitted a withdrawal over 3500 $ in XRP coins on 12.11.23
3. Got messaged by Steve on 13.11.23 (Head of Customer Service) and told i hall split payments 3x 1000$ and one 500$ since it will be processed faster
4. Messaged my VIP Manager Matt to have him push it since VIPs should get a faster processing time than 48 hours.
5. First processed payment was 14.11 and second was 16.11 with alot of messaging both Steve and Matt twice a day and the Live Chat
6. I messaged Steve and Matt multiple times and got told they push finance. Matt told me they been at Sigma in Malta, thats why the teams have a delay in action, and he looks into it again. Since then nothing happened and i got told from live Chat that they send follow ups twice a day.

Finance isnt there on Weekends. Only Mo-Fr from 8-18 CET.

I please ask to process the outstanding payments since its 10 days now from requesting the original 3500$.

Thank you in advance.

Resolved

$3,500

Casino refuse to pay out 8000 euro and retrospectively adding the terms

I won a big amount on Blizz.io 23 July. Chat informed me all was well and I would get paid. For 1.5 Month they kept declining my withdraw.

With no reason. All with excuses. I verified myself with all the documents there is available Payslip, POA, selfie holding my ID.

Each step was approved. Excused I got for non payment.

Cyber attack sorry for the delay, Cancel your withdraw and withdraw 5x 1000 euro this will work, 5000 euro showed as paid but only 3000 euro was paid.

After 1.5 month I tried to withdrawing remaining balance the whole casino went silence. No reason to delay my payment.

They finally sent me a new email. " Hello After further inspection of your account we have found out that you have been playing the game Mystery Jack Deluxe. This game is restricted for play with bonus money. ( see our bonus terms regarding restricted games "

They retrospectively added this to the term I am 100% sure this slot was not there.

Also the time line is really obvious, delaying the payment for 1 month paying me in bits and pieces until they see I am not gambling anymore. They confiscate the winnings.

Also their website don't allow you to play with forbidden games with bonus

" Bonus can be played with slots but certainly not all slots. The website will automatically reject your bet if you will use the bonus to some unsupported games "

Also the slot was allowed when when I played.

I think it is a mistake of the casino hopefully they can still pay me the rest.

Resolved

€4,214