Complaint #5 Blizz Casino

Not approving withdrawal of 4980USD

By Josh

3 years ago

Message on forum

After completing all wagering and kyc requirements on the 4/2/2023 I proceeded to request a withdrawal of $4980.63 usd worth of xrp crypto currency see attached screenshot.

After days of empty promises from the customer support team my withdrawl request was still pending. I then recieved a email from Steve who claimed to be the head of customer support, he said in a email that he agreed my withdrawal was taking to long and he suggested the I break the 5k withdrawal into five 1k withdrawals so he could approve the instead of waiting for "finance department" I've attached the email.

I did what he asked but he failed to do what he said he could do. After a couple more days of excuses from the customer support Steve popped up on the online chat and said he was still waiting for money to be approved by finance even though he said in his email that he could approve requests of 1k I've attached the transcript of this conversation. Also where he says in the transcript taht there terms say nothing about time frame, I attached a screen shot of there terms where it say withdrawals are instant.

So today I received another email from Steve that I will attach saying my money is safe, do I want to put it in a vault? Do I want a cool down period on my account? And that he had added a 100usd bonus. I've attached said email.

Adding this bonus I DID not ask for has additionally placed a $4000 wager requirement on my account. I did not ask for the bonus and I have asked for it to be removed. I still have not had a successful withdrawal.

Please help

Disputed Casino Blizz Casino

Reason Other

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details, and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Blizz Casino management acted in accordance with their Terms and Conditions.

During the complaint process, Blizz Casino has provided detailed explanations and a timeline of events as well as the player's gameplay that proves that the max bet term has been breached by the player many times. In addition, AskGamblers is adamant in our position that once the casino's terms have been accepted by a player, they are to be duly respected and followed.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

3 years ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting evidence related to the information posted on the thread, from the Blizz Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Blizz Casino

• Representative

3 years ago

Following an investigation, we can confirm the following:
The player deposited $401 receiving the 100% 1st deposit bonus.
Before the funds are cleared, which can take a few minutes depending on the crypto exchange used, he is in contact with live support asking where funds are and asking ‘Did I just get scammed’. The agent informs him funds are there and the player then sees it for himself.
He started playing slots at $1.50 a spin and then quickly moved up to $5 per spin and then $7.50.
His balance increased and he moved to $10 and then $20 per spin.
He then changes game and starts playing much larger amounts, $200 and $400 at a time.
All this is perfectly acceptable and wouldn’t have caused an issue if he had continued this way until wagering requirements were met.
At this point, the player contacts support asking why he cannot withdraw and was told there is a bonus active. He asks for it to be removed but this was declined as he had been playing with it. Had the player requested the bonus be removed when it was first added and before he started playing, this would have been done. The player will need to have had ‘Accept Bonuses’ ticked when he deposited.
This is in place to prevent bonus abuse from players.
After being informed of the above, he starts playing another slot and makes bets of $1,136 and $2,100 which we believe was done to meet the wagering requirements quicker and using less spins.
Betting these amounts with bonus funds broke the bonus terms and conditions, T&C’s that he agreed to on sign up. Namely:
‘30. Max bet when playing through your bonus is USD 1000 per bet, of which, regardless of the bet amount, 1000, decreases remaining amount to wager.’
Playing this amount gives a player an unfair advantage when using bonus funds as it decreases the number of spins needed to complete wagering. We have one of the highest max amounts in the industry when it comes to bonus funds and max bets, but even then these limits were breached.
Other terms which were agreed to on sign up include:
‘2. By participating in promotions you agree to be bound by these Bonus Terms and Blizz Casino’s general Terms and Conditions.’
And
‘11. If the bonuses are abused by a user, blizz.io has the right to use punitive measures towards him, namely: delete, decline all current bonuses and bonus winnings; to block the user's Account immediately. In that case, blizz.io disclaims any liability for the withdrawal or compensation of the funds that had been on the Account before it was blocked.’
Upon investigation into his play, which is standard with a first withdrawal, especially when bonus funds were used and there has been a large win, this came to light and the player was informed via email of the decision.
The player stating ‘if it's not aloud why did the game not stop me?’ – We have games from over 50 operators on the site and this kind of generic message isn’t possible for all, this is why it clearly states in the terms and conditions the maximum bet allowed with bonus funds. The needs to agree to these before they can open an account to say they have read and agreed to the terms.
If a player agrees to this without reading and understanding the content, we cannot be held responsible if they break the terms and are then unhappy about it.
We feel we have stuck to the terms and conditions displayed on site at all times and stick by our original decision.

AskGamblers

• Support Team

3 years ago

Dear all,

This complaint has been reopened as per Blizz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Blizz Casino Complaint Stats

Resolved 11 / 17

Avg. Amount $3,971

Avg. Complaint Duration 7 days

Avg. Response Time 3 days

Blizz Casino Complaints

See all complaints for this casino

Withdrawal pending and no communication

I am filing this complaint regarding Blizz Casino and their failure to process my withdrawal and respond to my inquiries.

After winning, I submitted my withdrawal request and provided all requested documents for verification. All submissions were made according to their instructions, and I have not been asked for anything further.

However, my withdrawal has been in “Pending” status for over two weeks. During this time, it has become impossible to get in contact with the casino. I have:

Sent multiple emails without any reply

Spent an entire day waiting in the live chat queue without ever being connected to an agent

This complete lack of communication and prolonged delay in processing my withdrawal appears to be in breach of fair gaming and payout obligations.

I request AskGamblers’ assistance to:

Ensure Blizz Casino responds to my inquiries.

Get my pending withdrawal processed immediately.

Email Linked to Account: < sent to the casino >

Date Withdrawal Requested: 29/7-25

I am prepared to provide:

Proof of my withdrawal request

Confirmation of all documents submitted

Screenshots showing attempts to contact support

Thank you for your help in resolving this matter.

Unresolved

$1,225

Casino doesn't pay for two months

Hello,

I have a fully verified account with Blizz.io casino and have successfully made several withdrawals in the past, all of which were processed without any issues. However, approximately two months ago, my withdrawal of 1.67 ETH was suddenly stalled.

Since then, I have sent numerous emails and reached out to live chat support multiple times. Unfortunately, the only response I have received has been to "please wait," with no further explanation or resolution provided.

As of today, the withdrawal has remained pending for over two months. I am requesting your assistance in resolving this matter and helping me receive my rightful winnings.

Thank you for your attention to this issue.

Best regards,

Yauhen

Unresolved

$4,140

Waiting on withdrawal

Hello I did a withdrawal on blizz 27 mars .

My withdrawal is still pending, have try many times to get in contact with them tru e mails to asked them why its withdrawal still on pending but no answer from them. I did use a bonus but beat the wager. I belive if i did something wrong like bonus abused they would have talk to me about it but nothing I have heard from them about anything, so I really have no clue what to do.

Unresolved

$2,000

3150 usdt awaiting refund

Hi,

Well it all started more than 60 days ago, i used to be a Vip member and an active casino player of this casino. The thing is that i made a deposit to a binance smat chain wallet, instead of an ethereum wallet of $3000 usdt. Coinspaid, that its their payment provider, didnt support this chain payments, so i accepted that my money was gone. I started reviewing constantly to see, if they moved the funds or not. Because i know how the wallets works, and if they had acess to their private key they would be able to recover the funds if they wanted to. However, nothing happened for like 300 days, then i forgot and well i stopped playing in their casino.

Almost 3 months ago, i realised that they moved the funds, so i contacted my old Vip Manager Matt and he told me that now they supported binance smart chain wallets deposits, so they would be able to recover the funds but i would be charged 150 euros to handle the process (thats common in crypto) so i made a deposit to the casino site of that amount 150 euros = 176,28 usd (back then) and that money was withdrawn from my account by them. The other thing i would need to do was to sent this provider some information of the tx, and wait 60 days that usually they recover the funds in just 10 days, but it could take up to 60 days.

So i contacted them and sent the information, and that was it. I stopped reciving Blizz.io info about my payment, or the refund process, when i contacted coinspaid they told me they didnt handle with casino custommers directly. My Vip manager, stopped answering my emails. And now more than 66 days gone, and no refunds, no info nothing.

If i woulda sent the 150 euros to a personal wallet of the vip manager or something i would understand that maybe i was scammed (common in Crypto too) but i sent this money to the casino and the payment is shown. In addition, back then i also deposited to the wallet the casino provided, yea a different change (but they did supported Binance coin deposit of the binance smart chain wallet).

So all in all, i am just looking for what its mine by right, and maybe an answer of why they are delaying this much.

I have all the screenshots and i could send you any info you woould like of the emails, or my tx to the payment or the email to coinspaid.

Resolved

$3,150

Blizz casino not pay 10000

Hello for over 1 month I have been trying to get payment of 10.000 all my documents have been verified every time chat says no idea why payment did not come to my wallet.

I got all my verification in place but no payment. Can ask gamblers help me for get payment.

I tried chat they said same as you see I am overall verified uploaded everything and say ok.

Now I wait payment 10000

Unresolved

$10,000

Blizz casino stalling withdrawal of 2200 USD in BTC

I have problems receiving payments from Blizz casino. On 24 December i deposited 211 USD in BTC using their VIP bonus offer and won around 2200 USD in BTC. After I finished the wager requirements on the same day (24 December) I made a withdrawal of around 1200 USD and waited a couple of days for the funds to be processed.

Unfortunately the withdrawal was not processed. I have asked on live chat what is happening and they said to me not to worry because they will announce the finance department of my demand. On 7 January I canceled my 1200 withdrawal and made a smaller withdrawal of around 1000 USD hoping it would be processed. The story repeats, the staff on live-chat made several requests for me to the finance department but I didn't receive my withdrawal. I'm starting to get worried about my funds on Blizz casino, please help.

Resolved

$2,200

Blizz Casino Payments delayed for one month

My account is verified.

I have VIP status.

I issued a conclusion of $ 900 on the LTC wallet 26.12.2023.

The request still has status PENDING.

I ask a question in support every day and get the same answers all the time.

Support equally answered that they transferred my request to the financial department.

Please speed up the ordered payment.

Resolved

$1,276

Delaying my cashout of 13100 USDT

Hi Askgamlers Team,

I'm trying to cashout my 13100 USDT from Blizz Casino. After the verification which already took over 2 weeks they delayed my withdrawal request.

I requested on the 30 November and I wrote the Livechat like every day. Sometimes they tell me it gonna processed in the next 24 hours but nothing happens.

On 3. December I asked again if there was any news but nothing happened still. Then they told me I should split up my request into 5 times 1000$ because it will be processed faster like this.

I mean I don't see any reason to do this but I did it.

Then again I wrote on 4. december to the chat and again they told me it would be sent out in the next 24 hours but obviously nothing happened again.

I have a lot of experience after playing over 8 years of online casinos on a lot of sites and I feel when someone trying to delay a cashout.

I request the casino to process my withdrawal in due time.

Thank you in advance.

Unresolved

$13,100

Payments delayed for days

1. Did verification
2. Submitted a withdrawal over 3500 $ in XRP coins on 12.11.23
3. Got messaged by Steve on 13.11.23 (Head of Customer Service) and told i hall split payments 3x 1000$ and one 500$ since it will be processed faster
4. Messaged my VIP Manager Matt to have him push it since VIPs should get a faster processing time than 48 hours.
5. First processed payment was 14.11 and second was 16.11 with alot of messaging both Steve and Matt twice a day and the Live Chat
6. I messaged Steve and Matt multiple times and got told they push finance. Matt told me they been at Sigma in Malta, thats why the teams have a delay in action, and he looks into it again. Since then nothing happened and i got told from live Chat that they send follow ups twice a day.

Finance isnt there on Weekends. Only Mo-Fr from 8-18 CET.

I please ask to process the outstanding payments since its 10 days now from requesting the original 3500$.

Thank you in advance.

Resolved

$3,500

Casino refuse to pay out 8000 euro and retrospectively adding the terms

I won a big amount on Blizz.io 23 July. Chat informed me all was well and I would get paid. For 1.5 Month they kept declining my withdraw.

With no reason. All with excuses. I verified myself with all the documents there is available Payslip, POA, selfie holding my ID.

Each step was approved. Excused I got for non payment.

Cyber attack sorry for the delay, Cancel your withdraw and withdraw 5x 1000 euro this will work, 5000 euro showed as paid but only 3000 euro was paid.

After 1.5 month I tried to withdrawing remaining balance the whole casino went silence. No reason to delay my payment.

They finally sent me a new email. " Hello After further inspection of your account we have found out that you have been playing the game Mystery Jack Deluxe. This game is restricted for play with bonus money. ( see our bonus terms regarding restricted games "

They retrospectively added this to the term I am 100% sure this slot was not there.

Also the time line is really obvious, delaying the payment for 1 month paying me in bits and pieces until they see I am not gambling anymore. They confiscate the winnings.

Also their website don't allow you to play with forbidden games with bonus

" Bonus can be played with slots but certainly not all slots. The website will automatically reject your bet if you will use the bonus to some unsupported games "

Also the slot was allowed when when I played.

I think it is a mistake of the casino hopefully they can still pay me the rest.

Resolved

€4,214