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Silver Oak Casino

2.7
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

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Silver Oak Casino review

General info & Latest Promos
Website http://www.silveroakcasino.eu
Established 2009
Owner BTK Ltd Casinos
Casino Promotion Silver Oak Casino: 100% up to $1,000

Not recommended Casino

The Casino have been reported to have slow payments. It is also part of the rebranded Crystal Palace Group and is linked with the notorious rouge Virtual Casino Group who are known for slow payments and have been reported of voiding player winnings.

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Silver Oak Casino Reviews by Players

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LIKED

I have been a long time player at Silver Oak and the bonuses are as good as any currently online. The games are RTG the same as many other sites but without the bonuses in most cases. You have to completely understand how the bonuses work as you never get the bonus or you deposit included with a withdrawal. Some of their bonuses require a playthru some don't make sure you know the difference. I have never found any of the customer service people to be rude, but then I am never rude to them, maybe that helps when you have an issue. I have tried to let them know I am patient but there is a limit without being rude about it.

DISLIKED

What I dislike is the same thing everyone complains about, is slow payments. You need to know this going in, but I do have a complaint currently because I have been waiting almost 3 months now which may not be that unusual but now it seems they no longer allow me to chat to see if there has been any updates on my withdrawal. Also I have requested that someone return my call twice now with no response. I did call one time on the weekend so there's that. Other than slow payments I don't think there is too much wrong with this Casino. I have had good chats with customer service and they say they are doing everything they can to speed things up and I believe them, it is part of the process and the location where they are that hinders somewhat quicker payouts. Overall I give them six stars even though I am waiting for a payout myself.
Inactive user
Reviewed on June 16. 2017

LIKED

They have good jackpots and I have hit well in the past on this site.

DISLIKED

Slowest to pay of nearly all RTG sites. Then I asked to disable my account for a few months to limit my gambling...I come back and they enable the account but I am not allowed to deposit. You ask Live Chat why and they say the account is in a financial review...ask again...for TWO FULL YEARS and they say account is in review. So apparently if a gambler wants to disable their account for awhile they are permanently banned from the website.
vickvick 1 review
United States
Message
Reviewed on May 2. 2017

LIKED

You win with bonus money only. When using bonus money you could have 20 and still hit they will send ya an Ace. Be very careful though when you get over 60% over play though bonus....

DISLIKED

As soon as you near the play though limit it is rigged to automatically lose no matter. Dealers getting 5 straight black jacks, you get 18 dealer gets 19, and the customer service line is not answered. I confirmed a $2,500 withdraw and they only sent a check for $1,800. Just sent calls directly to VM and only automated responses to email.

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