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Mr Green Casino

5.96
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Mr Green Casino Review

  • Huge selection of games from several providers
  • Modern and stylish approach
  • Certified fair by a Swedish organisation
  • Transactions protected by SSL
  • Responsible gambling settings prevent problem gambling
  • Third-party audit not available for reading on the site
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General info & Latest Promos
Website http://www.mrgreen.com
Established 2008
Owner Mr Green Ltd Casinos
Casino Promotion Mr Green Casino: Match up to £100 + 200 Extra Spins

Mr Green Casino is one of the world's largest and most revolutionary online casinos. Their repertoire of games is truly mind-boggling, using games from Playtech, Microgaming, Netent, Betsoft, Play'N GO, Genesis Gaming, Playson and even land-based giant IGT among others. With a modern, friendly approach to gaming, it's definitely one casino we can recommend. Mr Green Casino is licensed in the jurisdiction of Malta and regulated by the UK Gambling Commission. 

Restricted Countries and Territories 

Players who reside in certain countries will not be able to open their accounts nor process financial transactions at Mr Green Casino. The list of restricted countries includes Australia, Belgium, China, Cypress, Czech Republic, Denmark, Russia, Ukraine, United Arab Emirates, and the United States. To see the entire list of limited countries, players need to look for the 'Restricted Countries' section.

Virtual Games

As far as games go, Mr Green Casino has most every other online casino beaten. The vast majority of online casinos restrict themselves to games from just one software provider. This, of course, can get old in a hurry. By using games from many different software providers, Mr Green keeps online gaming fresh.

The biggest market in the online casino industry is slots, and Mr Green Casino has more than anyone would know what to do with. With simple three-reel slots like Gold Rush slot and Ghouls Gold slot to the world's most exotic video slots, such as Wolf Run slot and Jack Hammer slot, slot enthusiasts can get more than their fix at Mr Green Casino.

If you're looking for table games, Mr Green Casino has virtually every one you could think of. Eleven varieties of blackjack and eight varieties of roulette are more than enough to occupy anyone, but there's more. Choose among several other card and dice games like craps, baccarat, pai gow poker, Caribbean Stud Poker, and Hi-Lo Switch.

Video poker players can enjoy 13 different variants of one of the world's most popular virtual games. From standard jacks or better to more extravagant games like Pyramid Poker, Mr Green Casino has plenty of drawing and dealing excitement for video poker lovers around the world.

Live Games

Mr Green Casino also features a live casino section, where players can experience live games against real live dealers. The current collection consists of different alternatives of Live Blackjack, Live Baccarat, and Live Roulette.

Mobile Gaming

Since Mr Green Casino is designed to work on any compatible mobile device, members can play their favourite games on their iOS and Android smartphones and tablets. All mobile games can be accessed without having to be downloaded, as the website is fully optimized for mobile play.

Support

Mr Green Casino’s friendly customer service team is on hand to answer any questions their members may have 24 hours a day, 7 days a week. Players may contact the support team via chat, telephone or email. The casino offers assistance 24 hours a day for ENG/GER/SWE speaking players, while the support in the rest of the languages works between 7 am to 1 am. In addition, there is a helpful FAQ section with previously answered questions. 

Security and Fairness

Players can rest assured that all information processed to and from the casino is protected with high-level SSL encryption. This guarantees that Internet hackers and fraudsters will stay away from your personal and financial data while you're enjoying yourself at Mr Green Casino.

Fairness is also a big priority at Mr Green Casino, and gamblers can know for a fact they're getting a real game. The random number generator used by the casino to generate the outcomes is certified fair by the Swedish National Laboratory of Forensic Science and the company Testfreaks. This audit report is not visible to the player, but this is seldom the case anyway.

Responsible Gaming

Mr Green takes a very serious stance against problem gaming, and we thank them for keeping gambling safe and ensuring that players do not get over their heads. The entire system is called Green Gaming. Before you start a session, you can set your limits. This prevents players from wagering more than they can afford to lose. Although many online casinos have a way of preying on problem gamblers, Mr Green is one that looks to prevent problem gambling in the first place.

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Mr Green Casino Reviews by Players

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kfoto 2 reviews
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Reviewed on January 18, 2020

LIKED

Registration was easy accept for a glitch in accepting the code sent to my mobile phone. A good selection of slots that display well on a mobile device. I thought the exclusive slots were good.

DISLIKED

I made it clear from the start in " my account" no bonuses etc. I deposited £10 via PayPal and played. The next day I deposited another £10 with no problem. But the next day I deposited £30 and my deposit was added to my account WITHOUT me even entering PayPal log in. I contacted live chat Dan who was the least helpful asking me questions that were not relevant to my question. I closed the chat. Today I contacted PayPal and they told me that some casinos will automatically add funds WITHOUT you logging into PayPal. This they agreed with me was very bad practice, so with their advice and of course my agreeance I have blocked Mr Green from taking money from my account. I do not want to be associated with a casino who operates in this manner, so I have closed my account on self exclusion for 5 years.
MR GREEN CASINO REPLIED ON JANUARY 20, 2020
Hello KFOTO,

Thank you very much for taking the time to leave us a review.

I am happy to see that you are happy with our selection of games and slots on the mobile device. We are always making regular updates to our mobile and app platforms so I am happy to see that this was easy to access and use.

I am sorry to hear that you did not have a good experience with our Live Chat and that this was not helpful.
Regarding your deposits, in order to be able to check this further and have a better look at your account. I kindly ask that you email customerservice@mrgreen.com and write in the Subject of your email “FAO Complaints” so that someone in the Complaints Team will pick this up and be able to assist you further with this. As unfortunately due to security we cannot disclose personal information over this platform.

Apologies for the inconvenience you have experienced. We look forward to hearing from you soon so we can assist you further with this.

Kind Regards,

The Mr Green Team
Reviewed on December 7, 2019

LIKED

Honestly, there is nothing to like with this casino. I have long thought about remembering something positive about this casino, but unfortunately nothing.

DISLIKED

I strongly take a distance from Mr Green methods in keeping customers' deposits as well as wins as hostages. Mr Green uses suspicious methods and do everything possible to delay your payment. It does not fit what Mr Green wrote further up about KYC procedure and withdrawals verification deadlines: '' we do aim to approve these within 72 hours, however when verification is needed this can take slightly longer than we need to receive the documents first are verified by our verification team. ''

All this is just public relations in here to trick you into using their casino. Don't fall into their trap. If you need help from their support, be aware that you will get helped by inexperienced young teens down to 18/19 years old! Their support uses the copy + paste method. Over the phone Mr Green support laughs at their customers, constantly interrupts the customer, hangs up the phone call without any notice and they try to win a discussion with a customer than building a relationship.

All in all, if you are interested in getting a ''mafia'' treatment from a casino, get cheated and risk your money: use Mr Green.
MR GREEN CASINO REPLIED ON DECEMBER 9, 2019
Hello Ahmad-Darwich,

Thank you for taking the time to leave us a review.

I do apologise for the stress this has caused you, however please be advised that we are reaching out to you through our official channels regarding your complaint and updating you that way.

Due to security we are unable to discuss personal account information over this forum.

I would like to mention that in no way do we wish to "trick" you, we do have to carry out security checks as this is very important us and this has to be done to be compliant with our license.

We will though be in touch with you via email regarding your complaint,

Thank you for your patience.

Kind Regards,

The Mr Green Team
Skephan 8 reviews
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Reviewed on December 3, 2019

LIKED

Low review cause of the simpleness and un-understanding support
Quick registration
Fast deposits
Bit too quick acceptance for depositing
Lots of slots

DISLIKED

Withdrawals take too long
KYC takes to long
Support doesn't take responsibility for answering emails quick enough
Self-exclusion as a non-UK players at sister casino's are not acknowledged, thus making it unethical to accept players from their sister casino's.
Feel not treated as a player but just a number who deposits there
MR GREEN CASINO REPLIED ON DECEMBER 5, 2019
Hello SKEPHAN,

Thank you for taking the time to leave us a review.

I am sorry to see that you are unhappy with a few of our services on the site.

When it comes to our withdrawal and KYC process, we do aim to approve these within 72 hours, however when verification is needed this can take slightly longer as we do need to receive the documents first and then these are verified by our verification team.

As soon as a withdrawal is processed from our side, this can take between 1-5 banking days to reach your account, and depending on the payment method it can even be as quick as a couple of hours.

I am sorry to see that you do not feel treated as a player with us. If there is anything in particular which makes you feel this way, we would like to know so we can address this. If you would like to reach out to us directly please feel free to contact us at customerservice@mrgreen.com - we appreciate all feedback.

Thank you and kind regards,

The Mr Green Team

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