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Mr Green Casino

7.37
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Mr Green Casino review

  • Huge selection of games from several providers
  • Modern and stylish approach
  • Certified fair by a Swedish organisation
  • Transactions protected by SSL
  • Responsible gambling settings prevent problem gambling
  • Third-party audit not available for reading on the site
General info & Latest Promos
Website http://www.mrgreen.com
Established 2008
Owner Mr Green Ltd Casinos
Casino Promotion Mr Green Casino: 100% up to $100 Welcome Bonus + 100 Extra Spins on Starburst Slot, on First Deposit

Mr Green Casino is one of the world's largest and most revolutionary online casinos. Their repertoire of games is truly mind-boggling, using games from Playtech, Microgaming, Netent, Betsoft, Play'N GO, Genesis Gaming, Playson and even land-based giant IGT among others. With a modern, friendly approach to gaming, it's definitely one casino we can recommend. Mr Green Casino is licensed in the jurisdiction of Malta and regulated by the UK Gambling Commission. 

Restricted Countries and Territories 

Players who reside in certain countries will not be able to open their accounts nor process financial transactions at Mr Green Casino. The list of restricted countries includes Australia, Belgium, China, Cypress, Czech Republic, Denmark, Russia, Ukraine, United Arab Emirates, and the United States. To see the entire list of limited countries, players need to look for the 'Restricted Countries' section.

Virtual Games

As far as games go, Mr Green Casino has most every other online casino beaten. The vast majority of online casinos restrict themselves to games from just one software provider. This, of course, can get old in a hurry. By using games from many different software providers, Mr Green keeps online gaming fresh.

The biggest market in the online casino industry is slots, and Mr Green Casino has more than anyone would know what to do with. With simple three-reel slots like Gold Rush slot and Ghouls Gold slot to the world's most exotic video slots, such as Wolf Run slot and Jack Hammer slot, slot enthusiasts can get more than their fix at Mr Green Casino.

If you're looking for table games, Mr Green Casino has virtually every one you could think of. Eleven varieties of blackjack and eight varieties of roulette are more than enough to occupy anyone, but there's more. Choose among several other card and dice games like craps, baccarat, pai gow poker, Caribbean Stud Poker, and Hi-Lo Switch.

Video poker players can enjoy 13 different variants of one of the world's most popular virtual games. From standard jacks or better to more extravagant games like Pyramid Poker, Mr Green Casino has plenty of drawing and dealing excitement for video poker lovers around the world.

Live Games

Mr Green Casino also features a live casino section, where players can experience live games against real live dealers. The current collection consists of different alternatives of Live Blackjack, Live Baccarat, and Live Roulette.

Mobile Gaming

Since Mr Green Casino is designed to work on any compatible mobile device, members can play their favourite games on their iOS and Android smartphones and tablets. All mobile games can be accessed without having to be downloaded, as the website is fully optimized for mobile play.

Support

Mr Green Casino’s friendly customer service team is on hand to answer any questions their members may have 24 hours a day, 7 days a week. Players may contact the support team via chat, telephone or email. The casino offers assistance 24 hours a day for ENG/GER/SWE speaking players, while the support in the rest of the languages works between 7 am to 1 am. In addition, there is a helpful FAQ section with previously answered questions. 

Security and Fairness

Players can rest assured that all information processed to and from the casino is protected with high-level SSL encryption. This guarantees that Internet hackers and fraudsters will stay away from your personal and financial data while you're enjoying yourself at Mr Green Casino.

Fairness is also a big priority at Mr Green Casino, and gamblers can know for a fact they're getting a real game. The random number generator used by the casino to generate the outcomes is certified fair by the Swedish National Laboratory of Forensic Science and the company Testfreaks. This audit report is not visible to the player, but this is seldom the case anyway.

Responsible Gaming

Mr Green takes a very serious stance against problem gaming, and we thank them for keeping gambling safe and ensuring that players do not get over their heads. The entire system is called Green Gaming. Before you start a session, you can set your limits. This prevents players from wagering more than they can afford to lose. Although many online casinos have a way of preying on problem gamblers, Mr Green is one that looks to prevent problem gambling in the first place.

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Mr Green Casino Reviews by Players

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Meesterlijk 2 reviews
Netherlands
Message
Reviewed on July 24. 2018

LIKED

Their layout is the only thing that is good at this casino

DISLIKED

Very dodgy games that are very VERY slow. Blackjack seems even slower and looks like they are figuring out if u deserve to win or not ( 20 or 21 for the dealer only).

The chat barely understand English or even speaks at all massive wait times (what I don't believe).

1/10 never gonna play here again and glad I self excluded here.
DutchDegenerate 2 reviews
Netherlands
Message
Reviewed on July 20. 2018

LIKED

I have nothing good to say about this website after my last contact with support. I have a strong feeling I've been lied to and I feel mislead as I've been duped out of an offered promotion because of an error on their website.

DISLIKED

Although I'm a regular user of this website, I've just now made an account JUST to review this website, maybe that says enough already?
I have a case almost exactly like user 'BOLDHEAD' below, and feel the same as other user 'SAMMY2WIN198' that has left a review as well.
I must have played on more than 30 online casino's but never have received such a lousy and rude service as on this website. And no, I'm not a bonus hunter and casino website hopper, as this is the 5th deposit over just short of a year on this website.
Here is an extract from the live chat sessions with the names replaced for obvious reasons, my comments upon it down below:
_______________________________________________________________________________________
Chat support: Did you deposit through the link for the promotion?
Me: Yes
Chat support: Which promotion was it for please?
Me: https://casino.mrgreen.com/en-AN/payment/deposit?bonus=649c0ff1732841c19a280cd6ff5ac1b1&available=true%3Favailable%3Dtrue%3Favailable%3Dtrue
Me: Matching deposit & 100 free spins
Chat support: Okay, thanks
Chat support: What game is it for?
Me: 'Dwars Gone Wild'
Me: Promotion lasts until saturday?
Me: 'Just opt in before midnight this Saturday and we will match whatever you deposit & play (between €30 - €100) with Free Free Spins on ‘Dwarfs Gone Wild’.'
Chat support: Sorry Rick, you haven't opted in. It is best to go through the promotions page not the notification.
Me: But can't you arrange that for me?
Me: I mean, I have pushed the notification and it sends me directly to the deposit menu, not the promotion page..
Chat support: No I'm sorry I can't add them for you now. the notification page is just to let you know of new offers it doesn't opt you in, sorry.
Me: You're serious?
Chat support: You can still take part in the promotion, you would have to deposit again though.
Me: It took short of an hour to even deposit, made an account on a ***** to to so & because of an error on your website you can't arrange for me to get the promotion?
Me: The same thing happened to me on a different website, it was no problem for them to settle it for me.
Chat support: I'm really sorry there's nothing I can do. I can give you a 10 euro bonus though if you'd like?
Me: Would you really suggest it is my fault for not receiving the bonus by clicking on a promotion notification that sends me directly to the deposit menu
Chat support: I am sorry, I can't give you the free spins. I can only give you a good will bonus of 10 euro. If you want it?
Me: I haven't used a single penny of the money I deposited.. Surely there's someone that can simply process my transfer again with the promotion?
Chat support: We are not able to opt you in to a promotion from our end.
Me: So you've build a website where no-one can manage from the back-end?
Me: Where no-one can alter balances or process transfers again?
Chat support: No we can't do this, the offer needs to be opted in to before depositing through the promotions page, or email/SMS link.
Me: Well, is there someone else who can?
Chat support: No no-one can do this.
Me: That is technically impossible
Me: It's a website, and no matter on what programming language it is build upon, there is always someone who can alter the data
Chat support: This is how the site is run.
Me: All my account details are stored in a database of some sorts and there has to be someone that can make alterations in it
Chat support: there is no-one that will do this Rick.
Me: Or else you could never make any changes to this website, which, judging by the constant updates, isn't true
Me: This is simply misleading, and if it can't be settled you're basically forcing me to write a complaint on, among other things, askgamblers.com..
Chat support: If you wish to make a complaint you can email us at customerservice-international@mrgreen.com
Chat support: I have offered you twice a good will bonus, there is nothing more I can do.
Me: Which is ludicrous, €10 is nothing compared to the €100 I'm missing out on because of an error on your website..
Chat support: There is nothing more I can do for you Rick.
Me: As surely the complaints will be handled by you or your colleagues, it has no point to send a complain to you..
Me: But I'll be sure to report this on other websites
Me: Thank you for your time
Me: Take care
________________________________________________________________________________________

So first of all, I was trying for almost an hour to deposit with my creditcard (worked 4 times before on the same website), and the same lady blamed my bank/creditcard company. I got the message after trying to finalize the deposit stating that my account was blocked, and it appeared to me (part-time website developer) that it was simply an error on their end.

But nevermind that, the real problem I've had is that this lady suggests that it is my fault that I didn't 'Opt In' through the promotions page, but simply clicked on the notification which pops up when you log in to the website and sends you directly to the deposit page. This comes with no warning whatsoever that you're not going to actually use the promotion even though you're clicking on a link that's in your personalized notifications menu instead of a way less notable promotions page.

Not only that, but the support lady is trying to tell me that NO ONE would be able to fix this for me, which is ludicrous. Our details are stored in a, hopefully secured, database. Adding free spins may be hard to add, but simply altering a balance or processing a transfer again so that it would've 'Opted In'-to the promotion can not be technically impossible. The response of a certain Michael replying on behalf of MrGreen to the review of BOLDHEAD strongly suggests (we don't know if the issue has been actually resolved) that I've been lied to.

Altogether this website may work as long as you don't need the support. The verification proces was extremely long, they were quite suspicious about my details since in our country there's a difference between calling names and actual first names. They made me supply them with photo's of my documents five (!!!) times before the process was completed. I atleast would never recommend to use this website.
casinoplayer1234 3 reviews
United Kingdom
Message
Reviewed on July 3. 2018

LIKED

Withdrawals are the fastest around, every time I withdrawal to my paypal its in within a minute, customer service are fantastic, massive selection of slots & live games, site is modern and easy to use, verifying account was fast & smoothed, this is the only casino I will be using from now on.

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