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Mr Green Casino

5.94
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Mr Green Casino Review

  • Huge selection of games from several providers
  • Modern and stylish approach
  • Certified fair by a Swedish organisation
  • Transactions protected by SSL
  • Responsible gambling settings prevent problem gambling
  • Third-party audit not available for reading on the site
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General info & Latest Promos
Website http://www.mrgreen.com
Established 2008
Owner Evoke Gaming Malta Ltd. Casinos
Casino Promotion Mr Green Casino: 20 Bonus Spins worth 5 SEK each on the Book of Dead Slot

Mr Green Casino is one of the world's largest and most revolutionary online casinos. Their repertoire of games is truly mind-boggling, using games from Playtech, Microgaming, Netent, Betsoft, Play'N GO, Genesis Gaming, Playson and even land-based giant IGT among others. With a modern, friendly approach to gaming, it's definitely one casino we can recommend. Mr Green Casino is licensed in the jurisdiction of Malta and regulated by the UK Gambling Commission. 

Restricted Countries and Territories 

Players who reside in certain countries will not be able to open their accounts nor process financial transactions at Mr Green Casino. The list of restricted countries includes Australia, Belgium, China, Cypress, Czech Republic, Denmark, Russia, Ukraine, United Arab Emirates, and the United States. To see the entire list of limited countries, players need to look for the 'Restricted Countries' section.

Virtual Games

As far as games go, Mr Green Casino has most every other online casino beaten. The vast majority of online casinos restrict themselves to games from just one software provider. This, of course, can get old in a hurry. By using games from many different software providers, Mr Green keeps online gaming fresh.

The biggest market in the online casino industry is slots, and Mr Green Casino has more than anyone would know what to do with. With simple three-reel slots like Gold Rush slot and Ghouls Gold slot to the world's most exotic video slots, such as Wolf Run slot and Jack Hammer slot, slot enthusiasts can get more than their fix at Mr Green Casino.

If you're looking for table games, Mr Green Casino has virtually every one you could think of. Eleven varieties of blackjack and eight varieties of roulette are more than enough to occupy anyone, but there's more. Choose among several other card and dice games like craps, baccarat, pai gow poker, Caribbean Stud Poker, and Hi-Lo Switch.

Video poker players can enjoy 13 different variants of one of the world's most popular virtual games. From standard jacks or better to more extravagant games like Pyramid Poker, Mr Green Casino has plenty of drawing and dealing excitement for video poker lovers around the world.

Live Games

Mr Green Casino also features a live casino section, where players can experience live games against real live dealers. The current collection consists of different alternatives of Live Blackjack, Live Baccarat, and Live Roulette.

Mobile Gaming

Since Mr Green Casino is designed to work on any compatible mobile device, members can play their favourite games on their iOS and Android smartphones and tablets. All mobile games can be accessed without having to be downloaded, as the website is fully optimized for mobile play.

Support

Mr Green Casino’s friendly customer service team is on hand to answer any questions their members may have 24 hours a day, 7 days a week. Players may contact the support team via chat, telephone or email. The casino offers assistance 24 hours a day for ENG/GER/SWE speaking players, while the support in the rest of the languages works between 7 am to 1 am. In addition, there is a helpful FAQ section with previously answered questions. 

Security and Fairness

Players can rest assured that all information processed to and from the casino is protected with high-level SSL encryption. This guarantees that Internet hackers and fraudsters will stay away from your personal and financial data while you're enjoying yourself at Mr Green Casino.

Fairness is also a big priority at Mr Green Casino, and gamblers can know for a fact they're getting a real game. The random number generator used by the casino to generate the outcomes is certified fair by the Swedish National Laboratory of Forensic Science and the company Testfreaks. This audit report is not visible to the player, but this is seldom the case anyway.

Responsible Gaming

Mr Green takes a very serious stance against problem gaming, and we thank them for keeping gambling safe and ensuring that players do not get over their heads. The entire system is called Green Gaming. Before you start a session, you can set your limits. This prevents players from wagering more than they can afford to lose. Although many online casinos have a way of preying on problem gamblers, Mr Green is one that looks to prevent problem gambling in the first place.

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Mr Green Casino Reviews by Players

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999331m 7 reviews
Ireland
Reviewed on July 2, 2020

LIKED

Fantastic casino. Never seen a casino with so many games. Withdrawals a very fast. Made a withdrawal this morning and recieved it in a couple of hours. Friendly chat. They're always there to help. A1 casino.
MR GREEN CASINO REPLIED ON JULY 3, 2020
Dear 999331M,

Thank you so much for taking the time to leave us a review!

I am very happy to see that you are enjoying using our casino!

We do our best to provide a big mix of different games on the site so I am happy you are enjoying playing these!

Please feel free to contact us at any time through live chat, email or phone, we are available 24/7.

Hope you continue to enjoy playing!

Kind Regards,

The Mr Green Team
mgvdp 5 reviews
Reviewed on June 16, 2020

LIKED

T&Cs easy to find. Courteous customer service agents. As usual scripted answers but that's down to management. Prompt approval of withdrawal although this is and will be my first and only withdrawal.

DISLIKED

Very disappointing - Inadequate procedures - Ridiculous Bonus terms

I hadn't played on Mr Green for a very long time and thought I'd give them another go, especially in view of promising Reel thrill tournaments.

As since I last played I had changed nearly every bit of account information, it took me a lot of effort to get all this changed. Customer service were quite helpful but preset procedures made it a frustrating experience.

When this was finally done in various steps over 2 days I started the procedure of changing my password. I thought that this would be possible using email to activate the reset password procedure as it so often is. No, this is done by SMS, so this required for me to change my Mobile phone number in my account. When this was done via chat, I started the reset password procedure again, had to fill in my email and ask for an activation code. No activation code came !! I then called customer support and was told that the email address I needed to fill in was the one I originally used to sign up. I was under the impression from chat conversations that I had to use the new email address, I was either wrongly informed or misunderstood, whichever way this would have been the most logical. I was also told that I could only try once every 24 hours (another unnecessary stumbling block). O tried over 24 hours later with the new email and again didn't receive an activation code. I was about to give up but another 24 hours later I contacted chat and after investigation I was finally able to get an activation code.

In the mean time, I received scripted emails with useless information and procedures to try that had absolutely no bearing on the actual problem.

When I finally managed to log in with my first email address as username (ridiculous) I couldn't deposit because I had to upload documents. I did that immediately but couldn't deposit till the next day as apparently the uploaded documents had failed. No emails or other notification received, I had to contact customer service again via chat, upload the documents via chat and then I could finally deposit and play.

I am professionally involved in similar procedures and keep on being amazed by the poor setup of some websites. What I described could be made so much easier and so much less frustrating with down to earth logic and understanding of what user friendliness means. What about testing, does anybody test these procedures. Is it worth loosing customers over this. Security doesn't need to be affected by setting up procedures that work and are user friendly either.

Anyway, I played 2 Reel Thrill tournaments and won 25 free spins in one of them. I then played the free spins and won £ 15.39 from them. Wagering requirements 35x (fair enough I knew that before) = approx £ 540 to wager (A lot).

So I started, only to find out that by playing I didn't cut into the wagering requirements. After some struggling with T&Cs (Admittedly and exceptionally easy to find) I found out that you need to wager 35x the bonus amount using bonus funds. In other words you need to deplete your real money first to access your bonus funds and start wagering 35x - I wonder if then once you use your bonus funds and win, if that is then added to your real balance which then has to be wagered first before you can access your bonus funds again. Whichever way, you can never win... and it's useless to get free spins so it's useless to play and try to win Reel thrill tournaments.

Who on earth invents these things, I wonder. And why is this still allowed. Is this by design ? If it is, it's insulting to experienced customers and it's deception to the newbies.

Anyway, as I have been playing for ages online and have found honest and straightforward casinos of which there are luckily more and more nowadays, which don't give me stress and give me genuine enjoyment with a chance to win, I made my case in chat and it was confirmed I could withdraw my real money. I did and it was promptly approved...another positive and together with the easy to find T&Cs and courteous customer service worthy of a second star.

Conclusion > Not recommended
MR GREEN CASINO REPLIED ON JUNE 17, 2020
Hi MGVDP,

Thank you for taking the time to leave us a detailed review and firstly I would like to apologise for the unpleasant experience you have had with us. I am sorry that you have gone through these troubles.

We do have procedures set in place for modifying your password and sending verification documents in which do need to be manually reviewed so this can take a little longer, however I am sorry that you received conflicting information.
We do appreciate all feedback whether positive or negative and so we will take this onboard to see in ways we can better this process. I am very sorry that this has put you off from using our casino however I am happy to see that your withdrawal was approved quickly without any issues.
If you would like to discuss anything further, please feel free to send us an email to customerservice@mrgreen.com and write in the subject "FAO Complaints Team" where our dedicated Complaints Team can help answer any other questions regarding our processes or your account as we unfortunately cannot discuss anything publicly due to security reasons.

Apologies again and thank you for taking the time to leave us a review.

Kind Regards,
The Mr Green Team
woerdini 4 reviews
Netherlands
Reviewed on March 25, 2020

LIKED

Payment is usually done quickly. They have a wide choice of games, but to be fair, which casino doesn't? They do have interesting promotions, but unfortunately, they manage to take away the fun of those as you can read below.

DISLIKED

The experience with playing the leaderboards they offer is very poor. Often, the final results are posted multiple days after the leaderboard is over, the links to the leaderboards in the terms of the promotion don't work, the terms are full of mistakes (one paragraph says one thing, the other says another) and last time they even managed to calculate the points wrong, screwing up the final leaderboard.
Support tries their best, but often their reply doesn't really answer my questions and I have to write multiple times what the complaint is. Overall it's just a very poor experience.
MR GREEN CASINO REPLIED ON MARCH 25, 2020
Good afternoon WOERDINI,

Thank you for leaving us a review today.

I am sorry to see that you have not had the best experience so far with taking part in promotions and receiving final results days later. We do our best to make the promotions as fun as possible and of course hope to deliver results as fast as we can, however I do understand the frustration of having to wait and if information on site is not clear.

I will be passing this information over to the relevant department who takes care of this to make sure this is fed back and we will do everything we can to make this smooth and fun going forward.

If you are still interested we do still have many other promotions to take part in so I would still check out these offers and if anything does seem unclear before opting in, please feel free to reach out to our friendly customer support staff who can talk you through the promotion first so there will not be any issues when taking part.

I am happy to see that you enjoy the selection of games on site and that you receive payments fast. We aim to get these processed as quickly as possible.

If you do have any other concerns or anything you wish to bring up please feel free to reach out to us at customerservice@mrgreen.com and we will be more than happy to address any other questions you may have.

Thank you very much again and hope you have a good day ahead!

Kind Regards,

The Mr Green Team

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