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Mr Green Casino

6.69
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

Mr Green Casino review

  • Huge selection of games from several providers
  • Modern and stylish approach
  • Certified fair by a Swedish organisation
  • Transactions protected by SSL
  • Responsible gambling settings prevent problem gambling
  • Third-party audit not available for reading on the site
General info & Latest Promos
Website http://www.mrgreen.com
Established 2008
Owner Mr Green Ltd Casinos
Casino Promotion Mr Green Casino: 100% up to $100 Welcome Bonus + 100 Extra Spins on Starburst Slot, on First Deposit

Mr Green Casino is one of the world's largest and most revolutionary online casinos. Their repertoire of games is truly mind-boggling, using games from Playtech, Microgaming, Netent, Betsoft, Play'N GO, Genesis Gaming, Playson and even land-based giant IGT among others. With a modern, friendly approach to gaming, it's definitely one casino we can recommend. Mr Green Casino is licensed in the jurisdiction of Malta and regulated by the UK Gambling Commission. 

Restricted Countries and Territories 

Players who reside in certain countries will not be able to open their accounts nor process financial transactions at Mr Green Casino. The list of restricted countries includes Australia, Belgium, China, Cypress, Czech Republic, Denmark, Russia, Ukraine, United Arab Emirates, and the United States. To see the entire list of limited countries, players need to look for the 'Restricted Countries' section.

Virtual Games

As far as games go, Mr Green Casino has most every other online casino beaten. The vast majority of online casinos restrict themselves to games from just one software provider. This, of course, can get old in a hurry. By using games from many different software providers, Mr Green keeps online gaming fresh.

The biggest market in the online casino industry is slots, and Mr Green Casino has more than anyone would know what to do with. With simple three-reel slots like Gold Rush slot and Ghouls Gold slot to the world's most exotic video slots, such as Wolf Run slot and Jack Hammer slot, slot enthusiasts can get more than their fix at Mr Green Casino.

If you're looking for table games, Mr Green Casino has virtually every one you could think of. Eleven varieties of blackjack and eight varieties of roulette are more than enough to occupy anyone, but there's more. Choose among several other card and dice games like craps, baccarat, pai gow poker, Caribbean Stud Poker, and Hi-Lo Switch.

Video poker players can enjoy 13 different variants of one of the world's most popular virtual games. From standard jacks or better to more extravagant games like Pyramid Poker, Mr Green Casino has plenty of drawing and dealing excitement for video poker lovers around the world.

Live Games

Mr Green Casino also features a live casino section, where players can experience live games against real live dealers. The current collection consists of different alternatives of Live Blackjack, Live Baccarat, and Live Roulette.

Mobile Gaming

Since Mr Green Casino is designed to work on any compatible mobile device, members can play their favourite games on their iOS and Android smartphones and tablets. All mobile games can be accessed without having to be downloaded, as the website is fully optimized for mobile play.

Support

Mr Green Casino’s friendly customer service team is on hand to answer any questions their members may have 24 hours a day, 7 days a week. Players may contact the support team via chat, telephone or email. The casino offers assistance 24 hours a day for ENG/GER/SWE speaking players, while the support in the rest of the languages works between 7 am to 1 am. In addition, there is a helpful FAQ section with previously answered questions. 

Security and Fairness

Players can rest assured that all information processed to and from the casino is protected with high-level SSL encryption. This guarantees that Internet hackers and fraudsters will stay away from your personal and financial data while you're enjoying yourself at Mr Green Casino.

Fairness is also a big priority at Mr Green Casino, and gamblers can know for a fact they're getting a real game. The random number generator used by the casino to generate the outcomes is certified fair by the Swedish National Laboratory of Forensic Science and the company Testfreaks. This audit report is not visible to the player, but this is seldom the case anyway.

Responsible Gaming

Mr Green takes a very serious stance against problem gaming, and we thank them for keeping gambling safe and ensuring that players do not get over their heads. The entire system is called Green Gaming. Before you start a session, you can set your limits. This prevents players from wagering more than they can afford to lose. Although many online casinos have a way of preying on problem gamblers, Mr Green is one that looks to prevent problem gambling in the first place.

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Mr Green Casino Reviews by Players

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kateprids 6 reviews
United Kingdom
Message

LIKED

Good selection of games and nice site to navigate as a user

DISLIKED

Very, very poor bonuses - even for “club royale” members. I’ve spent thousands and thousands at this site and only receive very basic bonuses like 30 free 20p spins on a £60 deposit. Probably the poorest vip program I’ve ever been a member of.

Virgin, for example, give back around 10-12% of cumulative losses - not £5 worth of free spinns
MR GREEN CASINO REPLIED ON DECEMBER 14. 2018
Dear KATEPRIDS,

Thank you very much for your feedback.

We are happy to read that you enjoy our selection of games and like our site.

In regards to your bonus feedback. I will pass this on. If you are a VIP member with us, I would suggest you to contact your account manager as our club Royale bonus is based separately and this can include cash back offers and other such rewards. Perhaps contact them directly so they can explain what is available to you/how to claim the kind of bonuses you desire.

We also have our Christmas daily offers still running so feel free to check these out.

Have a great day ahead! If you ever need to contact us for support on your account you can send an email to customerservice@mrgreen.com or contact your account manager directly.

Santino12 2 reviews
Netherlands
Message

DISLIKED

Slow website.
Received no promotional offers in 6 months that I have this account.
Livechat is unable to make any actions. If you experience problems at this casino it takes weeks to get it solved. Stay away from this casino, there are lots of better casinos with a better website, customer support and promotional offers.
MR GREEN CASINO REPLIED ON NOVEMBER 27. 2018
Dear SANTINO12

Thanks for your feedback.

I would urge you to contact us at customer support on Live chat or email to customerservice@mrgreen.com
in regards to not receiving promotions in case you have chose to opt out from us as we have many regular great promotions to participate in especially over the Christmas period.

For the site being slow, we always suggest a regular clear of cache and cookies to keep your device nice and healthy to avoid speed delays.

Just to acknowledge your point as well for long time periods to get solved, this would of course depend on the query itself as we may need to escalate to third parties or investigate fully with other departments which may take some extra time.

Do not hesitate to contact our customer support team for any assistance needed.
Klypotrix 2 reviews
Netherlands
Message

LIKED

Nothing this casino want only to take your money, if you win the make troubles with the verification.

DISLIKED

The kind casino wat make problems if you win, where are no Problems. Until now I don't know if the will pay me or not.
I am busy 3 day to send documents. I have proof for the crime of this casino. When you upload your document's you can choose JPG, PNG or PDF file, but then next day NO it must be An PDF, one day later again NO ,is not good, it must be an foto and not scan or PDF, now at the end, yes it can be a PDF but more details. So to day 2018-11-26, come a new wish my passport must not be including me (selfy) it must be the passport only.Tomorrow I will see the new wish from this staring casino.

And also they are have 24/7 live chat, but my live chat was yesterday disabled. I ask one friend to login and at the same moment his live chat was active. Today the same. My live chat was disabled. I make screenshoot and I send them an email that my live chat is disabled.

Answear from Mr Green Casino :

" Dear *********,

Thank you for your email to our team today, it is great to hear from you!

I hope my email is finding you well and you are having a great day so far.

I would like to personally help you further today but unfortunately the email I have just received from yourself has no content or body showing.

Please can you kindly contact me back and advise what help you would like from me or my team and we will try our utmost in assisting you further.
"
Very funny!
MR GREEN CASINO REPLIED ON NOVEMBER 27. 2018
Dear KLYPOTRIX.

Thank you for your feedback.

I am sorry to hear of your frustrations with our documents and verification process.
We may request documents at any time as stated in the terms and conditions. Of course this may vary which specific documents are requested depending the account and activity.
We understand this may be frustrating however we must consider players security and protection and have measures in place to ensure funds are returned successfully and to the correct persons.

I would direct you to call in to customer support or try on our live chat again to upload the remaining documents to complete your verification and enjoy with us once again.

You may email at any time for assistance at customerservice@mrgreen.com



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Mr Green Casino bonuses

Mr Green Casino complaints

  • 26 of 30 resolved
  • 1 day avg response
  • 6 days avg complaint life
  • 3,277 USD avg amount

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