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Six days delay on Withdrawal still not processed


4 years ago

Hi Team,

Sadly, I would like to ask your help with regard to my withdrawals.

I have requested 3 USDT withdrawals from ZigZag777 Casino on 16th September.

After multiple daily chasers to support and finance teams the only response I have been getting is that the withdrawals are pending due to high volumes.

Oddly, they processed one test withdrawal of 20 euros right away, but none of the higher amounts I requested.

My account was verified, the USDTT wallet was verified, but still no ETA from the finance team on the withdrawals.

Can I please get you to investigate and find out the reason for the delay?

On their website, it is stated that they process withdrawals within 24 hours.

It has been 6 days, 4 working days already and not processed as yet.

This is unacceptable and never experienced such delays with other Casinos.

Thank you for your help on this in advance.

Regards

Robert

Disputed Casino Zig Zag 777 Casino
Amount $1720

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hi AskGamblers,

Please note I have finally received the last pending withdrawal yesterday.

No more pending withdrawals left.

Thank you foe your consistent help in the last 2-3 months time get these settled.

Also thank to ZigZag777 to settle my withdrawals, although I still believe advertising 24 hours withdrawal window versus 2-3 months it is unacceptable.
This is something to be worked on for the future payouts.

Best Regards
PokeRob23
User name

Dear @PokeRob23,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear ASKGAMBLERS,

The finance department processed all withdrawal requests.

Best Regards,
ZigZag777.

Zig Zag 777 Casino Complaint Stats

Resolved 31 / 34
Avg. Amount $967
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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