I have been playing on betchan for a while and been in my eyes a quite good customer for them..
I won once, just a really small amount and I could withdraw without any trouble.
Then i´ve been playing awhile not going any good so I lost some money.
But then i while back i won 10000kr and was really happy and did a withdrawal.
Waited for 4-5days and nothing happened, so I talked to betchan support they told me that i needed to take a photo of me holding up my ID card, which I did and sent it..
Waited 3-5days more and nothing happened, so I talked to the support again and they said you need to send in a picture when your holding up a written letter saying HELLO BETCHAN!
Got abit frustrated and angry but I said
"OK NP, is there anything else u want me to send in? Can you say that now instead of after i´m sending this picture"... and they responded "nono thats the last thing we need from you".
So I sent in the picture with the letter holding up "HELLO BETCHAN".
Waited 3-5days more and then i went to the support and asked what is the problem now?
and they responded with: You have violated our terms and conditions and you will not get any winnings, only the deposit you deposited..
And at this moment i was angry and frustrated tried to talk to the chatt for 30min/1hour and they refused to tell me what i´ve did wrong how much i asked for it, "like wouldn´t they wanna know what they did if someone stole 10000kr from you". But I never got any answer from them only that i violated some terms and condition which i have read through and can´t find i breached them...
Also if they wanted to give back my deposits i have done alot of them. If i´m not allowed to play there i should get back all my deposits i have put in..
I mean i deposited alot of money and never had a chance of winning anything apparantly
Best regards Michael