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Wixstars Casino - Waiting for payout for a long time

UNRESOLVED
Complaint Info
Disputed casino Wixstars Casino
Reason Other
Amount $ 3000
Posted on March 4, 2021

I had a payout of $3,000 they said 3 - 5 business days for the wire transfer to get to me. I asked when it was sent, first was told the 18th, then asked again and it was the 17th ... so which is it? I have no idea, if it was the 17th they are over the allotted time, 18th the same thing. After some major haggling with the chat staff finally got a tracking/reference number, called my bank hoping they would be able to track it, they called the relevant people and LO and behold there is no record of this wire transfer ever being sent. Went back to the chat and was assured it was sent, please wait another two days for it to arrive I was told, that would make it Friday, they will shelf it and claim they don’t work weekends, According to the Process Confirmations received by them a bank draft takes 5-7 days. You may ask why didn’t I chose a different method? Well that would be because Canadian players only have the one option for payouts and that’s a wire transfer.

I called my bank again, they traced it again, and guess what? Nothing! I am told by my bank manager that money coming from these places, like Malta, can only be traced by the sender. This Wixstars is a total Scam, I know I will most likely never see the money, but that doesn’t mean I will give up.

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