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Wixstars Casino - Delayed payout and verification

RESOLVED
Complaint Info
Disputed casino Wixstars Casino
Reason Verification issues
Amount € 300
Inactive user
Posted on April 20, 2018

I have requested a withdrawal of € 300,00 on sunday 15/04/18. The next morning I was then asked for account verification. I provided all documents instantly.

I contacted the live chat how long this can take and the answered it can take up to 2 bussiness days. After 2 days I still didn’t hear anything and my id still wasn’t validated. I contacted chat again and they addmitted there was a backlog for over a week now (!) but it should be done today (wednesday) or tommorow. Again no verification on wednesday or thursday. Again chatted today (friday) and it’s unclear when any verification will be done, it could be today or next week or even next month?

They are not allowed to contact the department and disturb them and bassically can’t tell me as a customer what to expect, even worse they therefore cannot process my winnings because my id needs to be validated as well.

I’ve stated my concearns and told Wixstars i was very dissapointed that both answers given were false and no one can tell me when i will receive my wothdrawals.

Bassically they are just delaying the process not to pay out any funds. I hope a complaint at Askgamblers might help to get my id validated within the next days/week.
Since the 2 days stated is over 4 days now and not a single idea how, what or when anything will be done at all.

Inactive user
Posted on April 20, 2018

Can be closed!
It helped very well, just received my funds!

AskGamblers
Posted on April 20, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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