I have the following problem with Wixstars Casino.
I requested a payment of 4,500 €.
Of course, the casino properly requested verification.
I upload my documents ... identity card, proof of address, proof of payment and a photo with my face and identity card. I waited 48h and got an email
• A copy of your ID with an official stamp and the signature of your legal representative. (for example, your lawyer).
• A photo of your ID card. (Please make sure your face and ID card are clearly visible in the photo).
I uploaded this 3 days later.
A copy of my identity card with a notarized certificate and a photo with my face and ID.
Unfortunately, nothing happened .. I often went into the live chat, one even told me that my account was verified. And others said something is missing but everyone said something else.
I uploaded everything until 3 days ago .. Proof of receipt, proof of address, identity card, driver's license, certified copy of my ID card, my identity card with my face and a photo where you can see me with the certificate in my hand.
3 days later I received this email
Transfer data with IBAN, BIC, name and bank logo
A copy of your ID card certified by a notary.
A photo of your ID card. (Please make sure your face and ID card are clearly visible in the photo).
I got again an email where it says that I should upload a notarized copy of my ID, which I have already uploaded. And I also uploaded the photo with my face and ID several times ..
a photo with the deposit I also uploaded immediately and bus today Unfortunately, I have no feedback from Wixstars Casino.
The funny thing was that on 13.11.2018 after I was in the live chat I got an email that my account was closed on my request. Then I went back to the live chat and the lady from the support said it was a system error. I hope you help me because I'm slowly afraid for my honest profit
I ask for help that the profit amounts to 4,500 € and that is a lot of money