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Wixstars Casino - Delayed Verification & €4,500 payment

RESOLVED
mysticalEU Deutschland
Posted on November 16, 2018.

Hello,

I have the following problem with Wixstars Casino.

I requested a payment of 4,500 €.

Of course, the casino properly requested verification.

I upload my documents ... identity card, proof of address, proof of payment and a photo with my face and identity card. I waited 48h and got an email

• A copy of your ID with an official stamp and the signature of your legal representative. (for example, your lawyer).

• A photo of your ID card. (Please make sure your face and ID card are clearly visible in the photo).

I uploaded this 3 days later.

A copy of my identity card with a notarized certificate and a photo with my face and ID.

Unfortunately, nothing happened .. I often went into the live chat, one even told me that my account was verified. And others said something is missing but everyone said something else.

I uploaded everything until 3 days ago .. Proof of receipt, proof of address, identity card, driver's license, certified copy of my ID card, my identity card with my face and a photo where you can see me with the certificate in my hand.

3 days later I received this email


Transfer data with IBAN, BIC, name and bank logo
A copy of your ID card certified by a notary.
A photo of your ID card. (Please make sure your face and ID card are clearly visible in the photo).

I got again an email where it says that I should upload a notarized copy of my ID, which I have already uploaded. And I also uploaded the photo with my face and ID several times ..

a photo with the deposit I also uploaded immediately and bus today Unfortunately, I have no feedback from Wixstars Casino.


The funny thing was that on 13.11.2018 after I was in the live chat I got an email that my account was closed on my request. Then I went back to the live chat and the lady from the support said it was a system error. I hope you help me because I'm slowly afraid for my honest profit

I ask for help that the profit amounts to 4,500 € and that is a lot of money

mysticalEU Deutschland
Posted on November 16, 2018.

Update.


The support confirmed that my account is now verified. And I get the payout on Monday. I also have a screenshot that I send to askgamblers support that every time an error comes when I want to upload it directly here. I ask you nevertheless not to close the Beschend if there are still problems.

I thank you in advance

mysticalEU Deutschland
Posted on November 19, 2018.

update. The live chat from Wixstars casino has just confirmed again that I am verified and the money is in my account within 3-5 business days.

Is it possible to leave the case open or must it be reopened?

thank you in advance

mysticalEU Deutschland
Posted on November 20, 2018.

Hello. I get the money from wixstars casino. Thank you very much for your help. The complain can be closed

AskGamblers
Posted on November 21, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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