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Wixstars Casino - Account verification issues

RESOLVED
izorn84 Deutschland
Posted on December 19, 2018.

Hello,

I have the following problem with Wixstars Casino.
I requested a payment of € 2,700.
Of course, the casino has properly requested a confirmation.

I upload my documents ... identity card, proof of address, proof of payment and a photo with my face and identity card. I have been waiting for 48 hours and received an e-mail.

• A copy of your ID with an official stamp and the signature of your legal representative. (for example, your lawyer).

• A photo of your ID card. (Please make sure your face and ID are clearly visible in the photo).

I uploaded this one day later and the next day an email from Wixstars arrives that the notary will not accept because he is not red.
Then I phoned my lawyer, he said to me there is only this stamp another you do not have.
A copy of my identity card with a notarised deed and photo with my face and identity card.
I uploaded everything until 5 days ago. Proof of receipt, proof of address, identity card, driving license, certified copy of my identity card, my identity card with my face and a photo on which you can see me with the certificate in hand.
4 days later I received this e-mail.
Transfer data with IBAN, BIC, name and bank logo
A copy of your ID card that has been certified by a notary.
A photo of your identity card. (Please make sure your face and ID are clearly visible in the photo).

I received an email again saying that I should upload a notarized copy of my ID that I have already uploaded. And I also uploaded the photo with my face and ID several times.

I ask for help that the profit is € 2,700 and that is a lot of money

izorn84 Deutschland
Posted on December 21, 2018.

Today again received an e-mail with this text.
The document I have sent to the 5 times and will not be accepted because it is not a red stamp.
I will not receive what others from the notary.

• A copy of your identity card with an official stamp and the signature of your legal representative. (for example, your lawyer).

AskGamblers
Posted on January 31, 2019.

This complaint has been reopened as per Wixstars Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 31, 2019.

Hello,

All the documents were approved and the payment was wired to the player bank account.

Best,
Wixstars Casino

AskGamblers
Posted on January 31, 2019.

Dear @izorn84,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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