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Lucky247 Casino - Withdrawal Delayed For Weeks

RESOLVED
Samanha125 Canada
Posted on April 21, 2017.

I don't know what to do, i have been waiting over a month for my withdraw of $8000. They keep making excuse after excuse why it hasn't been paid yet. The latest excuse.....i submitted my banking details for wire transfer. They said the payment failed due to bank account closed. I am 100 % sure i sent them the right banking info. when threatened to make a complaint and their licenses could be in jepordy they asked me for a void cheque, which i sent. now they are saying again 2 weeks later that the payment was returned again saying bank account closed. I'm just getting the run around, excuse after excuse. What do i need to do to get my withdraw?

Posted on April 21, 2017.

Hi Samanha125,

Firstly, we'd like to apologize for the inconvenience and frustration caused. We know how important it is for our players to receive their withdrawals as quickly and efficiently as possible. Unfortunately, it seems that in this particular case, a number of unforeseen obstacles had to be traversed.

Secondly, and without going into too much detail, primarily for reasons of privacy, your payment was successfully processed on April 18th and confirmed by our payment processors. Please check your account at your earliest convenience... we believe the funds should already be reflecting.

If you have any further queries, please contact Lucky247 Support or post a response here.

Kind regards,
Lucky247 Casino

AskGamblers
Posted on April 24, 2017.

Dear @Samanha125,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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