I deposited £300 and after some luck at the tables managed to increase that money to £1100. I have since tried to withdraw the money, to absolutely no avail. Everytime I click withdraw, it asks me am I male of female (???), i chose male, and i get a response along the lines of 'undefined'.
There is no live chat. Okay, I accept that some casinos do not have this facility( their sister site does) so I sent an email over to their accounts, finance and management team over 24hrs ago - guess what, no response. I have contacted them on twitter, facebook and other social media platforms where they seem very active and have not received a response either.
My compliant goes further as part of my email was a clear request that my funds were to be sent to me via the deposit method i initially used and that my account should be self excluded for five years with immediate effect. They have not acknowledged, or responded to any part of that email. You cannot set deposit limits, cool off, loss limits, or self exclude without talking to someone... and guess what ?? They don't respond. They are linked to a site called bet-cruise. I went onto their site and they have live chat etc - I asked the operators could they assist, and they just said no. I have tried to call the number advertised on their website ( international number), guess what, no response.
I am completely shocked this casino has a license as issued by the GB Gambling commission. Alas, I have checked the GBC website and, they do.
I have a gambling problem, and im pretty sure that money will be gone if my account is not closed.
I have screenshots of the proof re all of the above