Withdrawal/verification issue

BetVoyager casino greatly delays payouts.
None of the representatives of the casino respond to my letters!
I mainly play roulette. I do not use bonus offers.
Verification was completed recently, in May 2020.
I’ve been playing in this casino for a long time and is very indignant at such an attitude to regular customers !!!

Good afternoon. I want to inform you that Betvoyager casino refused to pay me 136624 euros !!! On February 19, 2019, I made 50 Euros on my deposit at Betvoyager casino and started playing Euro roulette for one number. My decision was to bet on the number 2, since I played on my system in one number and the number 2 is just my favorite number. Starting with a minimum bet, I saw a frequent fall of the number 2, so I decided to gradually increase the bet. As a result, the rate reached the maximum value of 200 euros per number! The game lasted about 4 hours in a row. Accordingly, my deposit began to grow at a high speed and reached a value of 136624evro! I have screenshots of my game that I recorded during the course of the game. Of course, it might seem incredible to you to win such an amount, but what about bets on a maximum of 200 Euros per maximum?
  For my part, the game was fair and I did not use any programs and bots against the casino during the game. There were no crashes during the game. I played from a regular smartphone. After long correspondence, Betvoyager answered me: "Our security team has diligently checked and examined your games. It was concluded that there was an attempt to disrupt the RNG, and use a substitute program to generate a specific number in favor of the player.

In lieu of this and mathematical laws of probability, our security team deemed this to be impossible mathematically. As you understand, there can't be a number that keeps showing up hundreds of times while other numbers show up in a range of 10-30 times in a long game session.

We play only with honest players who do not try to find weaknesses in our system and try to exploit them. Our fairness control is for the player to know that we are honest, not for the player to try to rob us. Therefore your account is blocked. The results of your games have been nullified. Your initial deposit before you started to play is in your account, and we ask you to please created a withdrawal request for tat money so that we can process it and return your funds ". The situation when" 2 "often falls and the player in it betting more and more can not be considered fraud. Therefore, I demand to pay me my winnings soon!

Hello,

My username at betvoyager is borbaja58. I have a problem with betvoyager casino. I opened an account there on March 2019 and so far I didn't make any withdrawal request. I have made 12 skrill deposits in a total amount of 250 euros. I didn't use any bonuses and I was mainly playing Black Jack and on a few occasions slots. By the time I made the first withdrawal, which was this October my account balance was around 1000 euros. Then I made the first withdrawal request of 400 euros and the troubles started. After 2-3 days of waiting they asked for some ID which I immediately sent. At that occasion I sent picture of my national ID and a picture of a utility bill. Then another 10 days of waiting and after that my withdrawal was canceled and the money was returned to the main balance, and the withdrawal option was disabled on the account. Then I sent an email asking what is wrong, and got a replay that I should send ID??!! I sent it again, and this time I sent a picture of me holding my driving license. After that the withdrawal option was enabled again, and this time I have made a withdrawal request of 900.09 euros. That was on 11.12.2019.
Now it has been 6 days since, and my withdrawal request is still pending.

Can anyone please help me with this?

So I am going to send you some pics...

pic 1: want to withdraw 50 Euros - which I deposited with Trustly. (As you can see you can only use Credit Cards, Neteller, Skrill, UPayCard, YandexMoney and Eco as a withdraw option)
pic2: since Trustly isn't there, I wanted to use the Visa Card, this is the error message I get.
pic3: The same with Neteller
pic 4: Error Message using Skrill as withdraw option.

Since I don't have an account on the other Withdraw option it is impossible for me to make a withdraw. I don't know how to make a withdraw right now, since Trustly isn't an option. And the others get all declined. So far I did write the support 2 times, but to no avail. No answer so far. So it would be great if you could help me there.

Hi

2 days ago I sent an email to support at Betvoyager asking to be excluded from their site, however my account is still active and I have received no reply from them. I emailed again yesterday to nudge them but again, account is still active. They have a phone number to call in their support section however it is an international number which would be very costly to call, and their 'online' chat is only through Skype which I do not have and am not about to download to my computer. I have also sent an internal email to support today through the sites messaging system.

This is really unacceptable behavior from a casino that states it adheres to the responsible gaming policy.

I have submitted multiple withdrawal requests with Betvoyager for the amount 326.99 euro since March 2018. They have not processed nor answered my support queries until April 18 2018 where they instructed me to provide them with my neteller account to process payment. I did so and still they did not submit my withdrawal request. I have tried contacting them multiple times since and no response.