I had a withdrawal approved for $2355 on 12/20/10. I was originally told that it would take 5 working days after its approved. So I called on the 6th working day and was told to give it another day because of the holidays and things, I have called several times and still get no answer other than try back tomorrow. Its been over 10 working days and nothing have been credited to my account. I understand it takes time however I do exspect and answer of when I will receive this and they should inform people of this in the beginning of the withdrawal process. When your loosing your money they take it right away, I do know it does not take this long to do and ach credit to your account. I am really just trying to get and accurate answer.
Complaint Info
Hi, please can you confirm your player ID so this can be followed up and resolved for you?
My casino user id is < removed > and i have verified my account informnation over 8 times so they definately the correct account information, looking forward to this being resolved.
thank you
Hi, thanks for this.
Your transaction is being followed up with the ACH processor now and our cashier will get back to you as soon as they have more information.
Sorry for the delay but they are aware that you are outstanding your payment.
Thank you for your continued patience.
so are you able to give me a time frame
What I dont understand this is my second withdrawal the first one took only 7 working days and all the information is the same. And still cant get a date when I will receive my funds in my account. Everyone is polite when I call but everyone says the same thing we will check into it, really how long does it really take to check into this matter. This is what makes people feel like there getting the run around. I believe I have been more than patient in this situation and I am really ready to see results.
Hi, this was paid yesterday so you should receive it early next week.
Okay thanks i will be sure to let you know when i receive it.
has this been received yet?
no this has not been received so far
i checked with my bank today and they said they have no pending deposits
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