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High Noon Casino - How is this possible, I don't believe it....

Complaint Info
Disputed casino High Noon Casino
Reason Verification issues
Amount $ 1830
Posted on July 16, 2014

As a newbie I have found and I'm very happy with it.

Yesterday Laura support me by chat.

Please do forgive my English

What happened.

I'm a newbie and I started with a $60 non deposit bonus to play at High Noon casino.

Unbelievable I was a lucky person.

I played until $1830 on different games.

So I put in a withdrawal and I choose a bank wire transfer.

Support told me on the chat that everything was fine.

Then my home telephone ringed,a lady of the casino told me that it was impossible to pay out the winnings by bank transfer.

I asked her why.

She told me the amount off $300 was too low.

I have won $1830 !

But she explain me the rules

I didn't find them before

The withdrawal should be by skrill.

So that's fine by me

Also I made a first deposit by skrill.

I have provided support and the cashier the following documents :

1- Scan of my drivers license

2- Scan off my passport I know its double

3- Front and back off my bank pas

4- A recent bill of a order I have placed.

I got a answer after the weekend that my scans where not good enough

Pardon me I have a excellent scanner.

High Noon asked for photo copys and a different bill

So I did

1- Photo Copy off my driver license

2- Photo Copy off my passport

A recent mobile phone bill

Then I got a e-mail withdrawal has been declined by missing documents.

So I talked again with a support member

He could not see anything in his inbox

He keep asking about the documents that I have to sent them.

I sent them 4 times !!!!

Within that chat I received a e-mail off a different support member

She told me the documents were received

The other member said I see nothing.

In my opinion High Noon is not willing to pay.

So please help me out , hopefully also Laura will support me as promised.

Posted on October 30, 2013

Well done after all High Noon Casino the money just arrived at my skrill acount.

Thank you askgamblers support staff for helping me out with the provided information by e-mail and chat.

Posted on October 31, 2013

Hi, I'm glad this has been resolved for you..

Posted on November 1, 2013

Well done High Noon Casino I received my winnings.

Posted on November 6, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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