Complaint #41 High Noon Casino

Delay pay out due to verification of no longer valid card

By Tiyanna K.

10 years ago

Message on forum

Sent in all of my documents with the card used to make the deposit that I got my winnings with. First the casino requested the documents Three times then they are now saying that they can't verify my account because the card I used three months ago (which was lost and then tracked for fraud) they are staying they need copies of recipes showing I used this card and that it is mine. I explained it is a debit card so there were no statements with the card number on it but I had the bank send over a screen shot of what they list the cards current status as and the name of the bank. They are still saying they cannot send my funds or verify my account because they need more proof and my bank statements for a card I no longer have. I don't understand why they need a stolen credit cards statements from more than three months ago to verify an account when I have sent
1. Deposit slips using this card from 3 months ago-
2. Bills in my name
3. A copy of the credit card I currently used to deposit to the account.
4. Photo ID in color
5. A verification form
6. A screen shot directly from the bank showing the card that was canceled in my name and the status of the card.

I applied for a deposit to credit card of my winnings and these delays have been over a week now and no one is respond to my emails and withdrawals will only deal with customers via chat! I am. Fan of Prism casion who payed slow but were quick to respond and find a way to make things pleasant for their players. This is only my second time ever winning and it's just fishy that they won't pay me because the card I used three months ago needs to show that I made deposits to them??? Someone help! I would like to recive my 2,200 ASAP

Disputed Casino High Noon Casino

Reason Verification issues

Amount $2200

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

fb_10206635064667415

• United States

10 years ago

Hi! I received my funds today VIa ACH- thank you all for your help please close the case! I will continue to play with Highnoon and a hope the process will only be faster next time now that I am verified.

High Noon Casino

• Representative

10 years ago

Hi < name removed >,

Withdrawals take 24 hours to process from the day you request (once verified).

Once processed each withdrawal method will take a different amount of time to reach you. This is standard across the gaming industry, unfortunately it is not possible for us to transfer money to you instantly.

ACH can take up to 7 days to reach you, we cannot change this and it is the same for all players. Usually it will be with you quicker than this but we must advise the maximum.

If you look around you will find that this is very fast compared to other US facing casinos.

I hope I have answered any questions you have, if not please feel free to get back in touch.

Best Regards

Stephen

fb_10206635064667415

• United States

10 years ago

It has already been days and the form on your website says within 24 hours?? I don't understand why I need to wait another 5-7 days for an ACH transaction when it was sent yesterday? I really could use the funds like yesterday I started this back seven days ago!

On Oct 14, 2015, at 2:51 AM, Club World Casinos Cashier wrote:

Hello < name removed >,

Hope all is well.

The withdrawal was approved yesterday for you and this will reach your card within 5 – 7 working days.

Kind regards

Natasha

Cashier

High Noon Casino

From: Ti

Sent: Monday, October 12, 2015 8:46 PM

To: Club World Casinos Cashier

Subject: Re: Highnoon casino

Can you please confirm the payment will be forwarded to my card on file-

Thank You

Please excuse typos, sent from iPhone

On Oct 12, 2015, at 10:32 AM, Club World Casinos Cashier wrote:

Hello T

Hope all is well.

I can confirm that your account was verified with us today.

We will be approving your withdrawal as quickly as we can for you.

If you require any further help please contact us back.

Kind Regards

Natasha

Cashier

High Noon Casino

From: Ti

Sent: Saturday, October 10, 2015 4:18 PM

To: Club World Casinos Cashier

Subject: Re: Tiknight Highnoon casino

I found a copy of the credit card that was used before. I have also forwarded the copy of the banking screen directly from the bank showing the card linked to my account.

Please excuse typos, sent from iPhone

On Oct 9, 2015, at 1:38 AM, Club World Casinos Cashier wrote:

Hello T

I hope you are well.

Thank you for sending us a copy of your documents. Unfortunately we have been unable to verify your account as we still require verification for the card ending 2 as you no longer have the card, please can you send us a copy of a statement showing your name and at least one deposit made in to the casino?

If you have any other questions please do not hesitate to contact us.

Kind Regards,

Emma

Cashier

High Noon Casino

"Entertaining the world"

Email: cashier@highnooncasino.com

From

Sent: 08 October 2015 19:23

To: Club World Casinos Cashier

Subject: Re: Tiknight Highnoon casino

Please find enclosed ALL of the below requested documents: Please note I no longer own a card ending in

> On Oct 8, 2015, at 1:10 PM, Club World Casinos Cashier wrote:

> Dear Ti

> Hope you are well.

> Thank you for sending us the documents we requested, unfortunately we have been unable to update your account status to verified for the following reasons:

> Faxback form - (Missing) Please print out the attached form, complete/sign by hand and return to us via email

> Proof of ID - (Missing) Please provide a clear photo/colour scan of your ID

> Proof of address - (Missing) Please provide a clear photo/scan of a document which has been mailed to your address and is issue/bill dated within the last 3 months

> Proof of possession of credit cards - (Cards missing) Please provide clear photos/colour scans of both cards front and back (backs signed) ending in - 8837 and 2946

> I do apologise for the inconvenience however we do require that you provide clear documents for all of the above criteria before we can verify your account.

> If you have any questions at all regarding this procedure please do not hesitate to contact us,

> Kind regards,

> Michael

> Cashier

> Highnoon Casino

> -----Original Message-----

> From: Ti

> Sent: 07 October 2015 21:02

> To: High Noon Casino Cashier

> Subject: Tiknight Highnoon casino

High Noon Casino Complaint Stats

Resolved 17 / 33

Avg. Amount $328

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

High Noon Casino Complaints

See all complaints for this casino

Giving me the runaround with verification, stalling payment

Hello Ask Gamblers, My name is Shazzad Hossain. I am doing job in a multinational company. I have learn online gaming few months and really I like it to play when I got free times. The summery of my complaint is Highnoon casino didn't paid my legitimate winnings of 5X bonus I played with 2 weeks ago. After requested withdraw my winning $500 (Max winning 5X bonus is $61*5=$305) the 1st cashier Peter sent me an email who stated that he had tried to contact me thru cell number I given them but not successful,so he advised me to contact support to verify my details thru phone. Well, I straight away contacted with support staff name "Angela" who called me straight away into my another international number and had talked over phone for few times. Actually, the issue began from the number I had registered with them was national number which was International call barred by my phone provider. Then I replied to "Peter" that please update my international cell number because the number I had registered with them was only for national call which I was completely unaware! On next day "Simon" replied me: Hello Shazzad, Hope you are doing well. I understand your situation and that you have now changed your contact number which we will be more than happy to update your account with. Although before we can do that we will require some kind of verification that the number was valid upon registration of your account. You should be able to request a document from the provider of your pre-paid cell phone number which indicates that the number was valid, this is something we require as our terms and conditions do state: 12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed. Link to terms: http://www.clubworldcasinos.com/termsofuse.aspx Hopefully we can have this resolved and continue with the process of getting your winnings withdrawn. Kind Regards, Simon Cashier So,all they wanted a statements from my cell provider was the number I had put earlier is a valid number. After that, I went to my previous cell provider's head office and asked a written statement from them that the number they has provided me is still valid. Then they agreed and given a written statement for them which stated that the cell number they providing is still a valid national number but international call barred. So,I had sent that statement to them but they again asked me same statement within company pad. What can I do!! I again went their head office and taken the same statement on next day and sent to so called "Cashier Team" (I think their cashier team is the world's largest cashier team, I ever found). Because when I sent any doc to them according to their previous cashier agent's request,the another member asking me new doc to provide them. So, one after anther at least 6/7 agents asked me docs or anything then I forwarded their request them another new cashier agent requested me new doc which were totally a game with my afford and my emotions. Actually they didn't wanted to pay my legitimate winnings $305. How could I guess? Well, After not able to changed my cell number, I sent my all verification docs and told them the provider of my previous national number was unable to inactive call barred system, they locked my account and told me they are not going to pay my winning for unable to verbal verification though I already talked with "Angela" with my International number. So, how come they say that I did not verify my account details thru cell phone? Did they not check my conversations with Angela? Here is my very bad experience story with HighNoon Casino Cashier team. I am stating this complaint if you can resolve please. Thank you. Kind Regards, Shazzad Hossain

Unresolved

$305

Account Closed With Pending $300 withdrawal

I tried Highnoon Casino with a $100 no deposit bonus. I quickly had the balance up to $700 so went on chat to find out the max cash out and details of the bonus. I was told there was a max cash out of $300 and of course huge wagering requirements. Over the course of a few days it must have taken around 30 hours or more playing to meet the wagering requirements and I was left with a total balance of $309.58. Again on chat I made sure to have everything in order, I made a card deposit of $27 so I could release the winnings onto the card, Printed out their verification form which I completed then scanned and sent back with all the other usual documents Passport/Card screenshot/ Proof of address. It was after this I found the page here on Ask Gamblers and other reviews that grabbed my attention it seemed High Noon were constantly closing the accounts of those that won from there No Deposit Bonus claiming a verification issue. Alas I was not suprised when I recieved this Email from them : "Hello Paul, Hope all is well. Thank you for sending in the documents too us. Whilst we was checking your account against your documents we can see that the Date of Birth was not correct. On our terms of use it does state that all details entered on the account does need to be full and correct. 12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed. http://www.highnooncasino.com/Terms.aspx On this occasion we have decided to close your account and void the winnings on the account due to the incorrect information given on the account. We have also refunded the deposit of $27 that you made on the account, you will receive this in the next 28 working days. Kind regards Natasha Cashier High Noon Casino" My reply was this : "So all the reports I read of High Noon being a scam casino on http://www.askgamblers.com/ were correct. Nearly all the people that reached the $300 say they had there accounts closed with no payment just like you have done here - http://www.askgamblers.com/casino/high-noon-casino-review-r4170 I have an auto complete on my laptop for forms and it would have filled in the date correctly. Even if there was a typo you can see by my passport I am 38 so there is no issue with being underage. Can you send me proof of the fact I had the date wrong ? I am now blocked from the casino so can't log in to check myself. I spent endless hours reaching the wagering requirements and on chat making sure everything was in order just to be scammed. I will await your reply after which if unsatisfactory I shall be making my own review on http://www.askgamblers.com/ and every other Casino listing website. Paul." I should have known better than to have been conned by this scam but I hope this review will help others not waster their time with High Noon Casino.

Unresolved

$300

Failed verification and account closed

This december i registered to High Noon Casino! When i registered i checked, that im not in prohibited country, i was not. I read in rules, that i need to provide full information about myself and I did-Name, Address, Email Address, Telephone Number !. They had full and correct info about myself. Then i redeemed bonus code SIXSHOOTER, I wagered all the money they needed and i won 300$. I asked to live chat, what i need to do to withdraw, they said i need to verificate myself,account!! Send in documents - some kind of bill not more than 3 month old, driving licence and to complete registraion form i printed out from High Noon Casino website! Then i asked - if cashier/management will write to my email, if everything is ok ? Live chat said - Yes they will! Here is the first point, what High Noon Casino violated and what will be used against them in future ! "They didnt contact with me anytime further,didnt wrote anything,if there IS or NOT something wrong". I asked Live chat later - They should be contacted with me? Why they didnt ? Live chat - I dont know. (i checked all mail,because its new,spam and so on-no letters. This is the part where High Noon Casino support agrees, that the management should contacted...And support dont know why they didnt. This approves, that they violated my rights to know, whats goin on! Further on i contacted to live chat only. I sent in my driving licence and bill (attachement added). Bill stated address - Liepajas iela 60-5, LV-3301, but when i registered i used address "Liepajas iela 60-4 LV-3300" Thats because i have two apartaments in one..i own both, bought them so i have bigger place, some bills state 60-5 LV-3301, some 60-4 LV-3300 because they are the same, for 1 people, for me. They could close ACC at this point, but they didnt, in fact live chat said - management says You need to send in the bill with the right address..same as You registered and driving licence without flashlight. everything else was ok. I sent in driving licence WITHOUT flashlight, i contacted my Phone Operator Tele2 to change my billing address to the correct one and send me a bill, they DID. And i sent it in ! After few days... (no emails yet) i ask again to Live chat, whats goin on! Live chat says - Management says You have sent in the same document. But it WAS NOT the same, did you look at the address ? This is the point where you had right document, but somebody looked at it and was mistaken thinking it is the same. Live chat said - I will send email to management to double check! And this is where magic happens...They closed my Account, why ? Because they realised it was the right document, everything was ok... And still no E-mails from management about closure. From my point of view they violated my rights to know whats happening and did not approved correct document, which they asked! The other point is that - Management DID NOT asked to me nothing... LIVE chat DID ! So its possible they mare mistaken.. I needed to receive, what management needs...not what support can see and tell me..in matter of fact they could tell me something else in chat...its not approven letter. I have read other complaints and i see where this is going..but this is NOT the same case! I had everything correct on registering and CORRECT documents, nbo frauds. And if this will not be taken serious, my account reastablished and my winings given back. I have time and I have money, now its a principle question. Because i know my rights and i read rules and i know everything is/was correct. If nothing will happen i will turn to - Constitutional Court of the Republic of Latvia and you WILL need to drove here, in same time im gonna turn to - Court of England and Wales and i wILL drive there and also in - Joint Court of Justice of Aruba, Curaçao, Sint Maarten, and of Bonaire, Sint Eustatius and Saba,because High Noon Casino operates through the gaming License holder World Online Software N.V. incorporated under the laws of Curacao and is fully licensed and regulated by the laws of that country, and we BOTH will drive there! In matter of fact - this scenario will be more expensive to both of us and even more to loser, I know what Im doing, because Im a lawyer. Thank You for Your cooperating!

Resolved

High Noon Casino - Casino does not pay 300$

High Noon does everything in their power to not pay out!

Many complaints here about the issue and over at casino meister.(long 30 page thread)

Support is very rude and a hoax for every honest customer! I am sure they never intended to pay out the Non Deposit money, after i had that talk in chat and the phone call by them, as well as manager emails.

They closed my account before i had a chance to send any documents and after veryfying me as the real person using this account by phone.

This is totally unacceptable behaviour!

Resolved

Manager approved withdraw never received

I have sent all required proof of id and debit card info to High Noon Casino. They "Manager Approved!" $203.00 in winnings on 4/8/2014 have never received and phoned and was given the "runaround" never a clear reason why I didn't receive, I had $40.00 on my account for almost 2 years and decided to see if it was still there and played it and won $203.00 would love to see my winnings they were approved.

Unresolved

$203

closed my account

I used the casinos nd bonus Sixshooter. I took care of wagering. I sent a deposit. eco card with $ 20. They asked me the paperwork. authentication, billing, Faxback the form. I sent them all complete. but while members have entered the wrong number so that they close my account. All my information is correct, all other address, the name of my bills. Although the old phone number they close my account. They confiscated $ 300. Please help me and I want to get my money back

Unresolved

$300

Verification issues

Be very careful playing this casino and any other Club World Casinos they use. They use an excuse that they can't identify you as the photo you send is unreadable and they need to see a better photo before they can process payment. I sent the exact same photo I sent other casinos without issue. But I did as they ask and resent it to them with 300 resolution and sent in a jpeg file as they requested. Still same response, cant see it. I know I will be afraid to put another dime in this casino or Club World, Manhattan Slots, Club SA, Aladdins Gold, All Star Slots, Buzzluck, or Lucky Red as Club World processes all payments for all of these. I really wish I had reviewed these casinos on this site prior to playing. I see that others get the run around about them paying off too late to help me but hope this helps others prevent wasting their money and playing for fun with real money. My photo does have a spot on it but the state highway department where I live puts that there on purpose. But with 300 resolution they could almost see every freckle I had and to me a very ridiculous request and just an excuse not to provide payment. I will bump this every week to be sure others see how hard or impossible it is to receive payment

Resolved

Claimed I have multiple accounts and void my winnings!

I opened an account with HighNoon Casino and first took advantage of the $60.00 free chips they offer with their "SIXSHOOTER" bonus code. I rarely ever take up casinos on any bonus offer, being I spend a good amount of money in the casinos and don't like the play-through, max cash out, ect.. Being this was the first time I played in this casino I choose to take them up on the bonus to get familiar with there games. It had a $3000.00 play through which I actually got through and was up about $600.00 when out of no where it disappeared. When I asked customer service what had happened they told me it had been removed due to someone else that was using my communities WIFI had already claimed that bonus on a different screen name about 6 months before I moved in to the complex. UNBELIVEABLE!! Joke is on them, 99% positive not only would have i played that money away and never cashed it out, but they would have probably made $500.00-$1000.00 more off me in a weeks time. WHAT A HORRIBLE BUSINESS! I'll be sure they get the review they deserve through the editorial I will be right about them in my column.

Unresolved

How is this possible, I don't believe it....

As a newbie I have found askgamblers.com and I'm very happy with it.

Yesterday Laura support me by chat.

Please do forgive my English

What happened.

I'm a newbie and I started with a $60 non deposit bonus to play at High Noon casino.

Unbelievable I was a lucky person.

I played until $1830 on different games.

So I put in a withdrawal and I choose a bank wire transfer.

Support told me on the chat that everything was fine.

Then my home telephone ringed,a lady of the casino told me that it was impossible to pay out the winnings by bank transfer.

I asked her why.

She told me the amount off $300 was too low.

I have won $1830 !

But she explain me the rules

I didn't find them before

The withdrawal should be by skrill.

So that's fine by me

Also I made a first deposit by skrill.

I have provided support and the cashier the following documents :

1- Scan of my drivers license

2- Scan off my passport I know its double

3- Front and back off my bank pas

4- A recent bill of a order I have placed.

I got a answer after the weekend that my scans where not good enough

Pardon me I have a excellent scanner.

High Noon asked for photo copys and a different bill

So I did

1- Photo Copy off my driver license

2- Photo Copy off my passport

A recent mobile phone bill

Then I got a e-mail withdrawal has been declined by missing documents.

So I talked again with a support member

He could not see anything in his inbox

He keep asking about the documents that I have to sent them.

I sent them 4 times !!!!

Within that chat I received a e-mail off a different support member

She told me the documents were received

The other member said I see nothing.

In my opinion High Noon is not willing to pay.

So please help me out , hopefully also Laura will support me as promised.

Resolved

$1,830

NOT PAYING THE WINNINGS

I sign up to this HIGHNOON CASINO and claim the $61 no deposit bonus, I played and fulfilled their wagering requirement of 60x, my money on my account after my play was$540.63 but the max withdrawal is only $305, then I request a withrawal then they said that i will deposit first at least $21 to see where my winnings will be sent. I deposit $25 from my neteller account, then they ask me to send my identity documents and the verification form sign by me, then this documents that they requested were submitted by me including my passport, drivers license, utility bill and sign verification form, after that I received an email, On Tuesday, October 15, 2013 5:29 PM, High Noon Casino Cashier wrote:
Hello Medel,
Hope you are well.
Upon receiving your documents, I’m afraid you haven’t passed our security checks and we have had your close your account and void your winnings. I apologize but this decision is final and we will be refunding your initial deposit of $25,00 through Neteller.

Kind regards,

Unresolved