When trying to make a withdrawal of £99, I am prevented from doing so by the message:
"Due to current withdrawal limits, this withdrawal method is not available at the moment."
Withdrawal limits are £1000/week, and my last withdrawal was (eventually) processed on May 20, so there is no reason why this should not be processed.
I have gone onto live chat to discuss this with customer service numerous times. I have been told "I will send an email to ask an account manager to look at this" FOUR times, and nothing has happened.
I have posted a complaint about this casino previously. Ironically, I was rather patronisingly told in response that "public forums such as this aren't the place for resolving disputes" and advised to speak to customer services instead. Unfortunately, as I have discovered, when I waste time doing this, I am fobbed off with hollow promises.
I am unable even to request a withdrawal. Even if they respond to this complaint, who knows if I will ever receive my money.
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