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Play2Win Casino - Withdrawal of 1000 € takes forever

Posted on November 16, 2015

Dear Sir or Madam,

I asked for a withdrawal more than 3 months ago. I sent the documents and everything was approved. After the waiting and more than ten emails sent to the casino support and to my account manager without any answer I asked for the withdrawal using Neteller on the 1st of October. Now, more than one month after that and having received the verbal confirmation from the accountancy department I am still waiting for the withdrawal without recieving any answer from the support department neither from my account manager. I ask for any information regarding the situation and the steps to be followed in order to get my withdrawal after more than four months.

Than you very much in advance.

Posted on November 12, 2015

Dear @zuzo33,

Any update regarding your complaint? Thank you.

Posted on November 12, 2015


Nothing from Play2win casino yet. I have sent some more emails to the support without recieving any answer.

Posted on November 13, 2015

Hi there,

We just saw this, checked the account and indeed there is a withdrawal that got delayed. The player has a withdrawal of 250 euro (25 dep x10).

First, I'd like to apologize on behalf of the casino. I know how annoying it is to get delayed on a payment. That is why, for the hassle and for the delay, I have been authorized to add a compensation of 50 euro so that the total withdrawal is 300. This withdrawal has already been sent, and the player should see it soon.

We apologize again for the hassle invovlved, and hope the Zuzo33 enjoy their winnings.

Kind Regards,

Casino Support

Posted on November 16, 2015

Did you receive your winnings, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

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