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Complaint #65 Play2Win Casino

After withdraw request my account cwas losed for no reason and response from the support

By Martin W.

10 years ago

Message on forum

After i registered at Play2Win Casino i made a deposit of 30€ along with their welcome bonus offer.

After playing a certain time i passed the wager requirements of the welcome bonus and i decided to make a withdraw of 500€ via neteller. Shortly after this request the casino-support told me that because of the bonus terms the amount which they are going to payout is 387€ (which is ok - i read the terms)

Nothing happend for about 2 weeks so i asked the support via email if there is a problem with my withdraw-request and if they need any documents etc. - no answer! After another week i asked a second time via email - but no answer again.

Then i contacted the support via live-chat. The support-guy told me that he can't help me (no reason) and recommended to write en email.

Another week passed by and i tried to login to my account but i can't. The system told me that my account is blocked and i should contact the support. So i wrote another email to the support and still got no answer.

A few days later i registered an incoming money-transaction from Play2Win at my neteller-account - but only 30€ instead of 387€.

Disputed Casino Play2Win Casino

Reason Declined payment

Amount €357

Discussion

AskGamblers

• Support Team

10 years ago

Dear @mwolter,

Please let us know if there's some update on your issue.

Play2Win Casino Complaint Stats

Resolved 40 / 47

Avg. Amount $466

Avg. Complaint Duration 16 days

Avg. Response Time 3 days

Play2Win Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 35 out of 42 complaints in this category have been resolved.

This operator's average complaint duration is 16 days, while the average duration across all operators is 8 days.

Play2Win Casino Complaints

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