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Dunder Casino - Withdrawal problem

RESOLVED
Akamedori United Kingdom
posted on July 7, 2018.

I did withdraw £1700 on 26th june 2018 and the money never go into my account then keep email them they ask me wait and wait. First as i found the problem they said its their bank holiday then they asked me to wait. Until i ask the bank the money never reach to my account. Then they say they are going to investigate but no feedback just wait. The agents are keeping changing i kept all the email as approve. Now even if i email or try online chat no one answer me. And just now the email i send to them has been bounce back i dont know what they doing.They just ignoring me. I dont know what to do and how can i get my money.

posted on July 10, 2018.

Hi Akamedori,

Sorry for the delay in my reply.

The withdrawal was not completed due to incorrect details on the card. We have since received the funds back from the bank the customer has send in a requested document allowing us to process the £1,700 withdrawal to them yesterday.

Any further questions please feel free to contact us.

Kind Regards,

Dunder

AskGamblers
posted on July 10, 2018.

Dear @Akamedori,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Akamedori United Kingdom
posted on July 10, 2018.

Thanks. And finally i got it.

AskGamblers
posted on July 10, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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