Hi there, I won some money on Wintingo.com. I requested a withdrawal. Two weeks later they emailed asking for verification documents. I sent these through and within 24hours had a response back from "Ronnie" at Seabrook Ltd. He said that my documents were approved. This was a great result because at that time I was concerned the casino was a scam. Anyhow, five days later I went on live chat with Wintingo to discuss the withdrawal and make sure they had received everything they needed from me. I spoke to a rep from the casino who said there was an issue with my documents. I'm thinking how can this be when I received a verification email? Now I am back at my initial thought - that the site/casino is a scam. I am really worried, if AskGamblers could help me that would be fantastic! The people who I have spoken to at wintingo haven't been very helpful, they give very short answers. Thank you
Ally
Complaint Info
Disputed casino
Reason
AskGamblers
Dear @allyblake44,
Any update considering your complaint. Thank you.
Hi there, They have asked for more documents (a different credit card). It is just absolutely crazy. I spoke to someone just after I had posted this complaint but they said they documents were approved and I should get the payout within a few days. I then get an email last night saying 'more documents needed'. feel as though Wintingo could do a lot more to keep their customers happy and to communicate with them. The live chat is reasonable however the people on their seem to be almost robotic. Once you ask a question you get 'One moment please' about six times before someone replies, the phone number does not work either - it makes you feel suspicious. I do not think I will ever play with Wintingo again. I still have not received my payout! It has been well over three weeks since I requested the withdrawal.
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