On the 19th of January I wanted to make a withdrawal of sek31 017 from Yoyo Casino. Since I have already verified my account and identity before I expected this to be handled quite quickly. But after a few days I received an email from them requesting print screens of my Skrill transaction history for the last six months?!
No idea why they needed this but I made print screens of all my transactions to and from Yoyo Casino (as well as their sister brands Casina Casino and Buran Casino since I also have money on these two casinos that were pending) and forwarded them to all three casinos. I then got another email saying they also needed a print screen of where the money originated from so I also sent them a print screen of that. But it turned out this was not enough either. They got back to me again requesting a FULL transaction history backtracking 3-6 months! Meaning they want to see all my PRIVATE purchases and transactions for the previous 3-6 months! I asked them why they asked for this and told them that it should be private.
However they left me with no choice since they then locked my account at all three casinos and refuse to pay me the money I had in my accounts (sek31 017 + sek6 324 + sek1600 = sek 38 941!)
So then I sent them all my transactions for the previous 3 months but apparently than still wasn’t enough since they got back to me saying that I’m an abuser and that they will not pay! They also say that I haven’t proven that the money in my Skrill account is mine. But I have already sent them proof of that I am the owner of the account and that the money is mine?! have done everything they have asked for and I am certain that I have followed all terms etc. Can they really do this?!
Please help me!