You are about to go to the simplified Italian version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?
You are about to go to the simplified German version of AskGamblers
You are now leaving the full version of the website. Are you sure you want to continue to the simplified version of AskGamblers?

YoyoCasino - Winnings of 31,017 SEK confiscated without any further justification

REJECTED
iidsor Sweden
posted on February 28, 2018.

Hi,

On the 19th of January I wanted to make a withdrawal of sek31 017 from Yoyo Casino. Since I have already verified my account and identity before I expected this to be handled quite quickly. But after a few days I received an email from them requesting print screens of my Skrill transaction history for the last six months?!

No idea why they needed this but I made print screens of all my transactions to and from Yoyo Casino (as well as their sister brands Casina Casino and Buran Casino since I also have money on these two casinos that were pending) and forwarded them to all three casinos. I then got another email saying they also needed a print screen of where the money originated from so I also sent them a print screen of that. But it turned out this was not enough either. They got back to me again requesting a FULL transaction history backtracking 3-6 months! Meaning they want to see all my PRIVATE purchases and transactions for the previous 3-6 months! I asked them why they asked for this and told them that it should be private.

However they left me with no choice since they then locked my account at all three casinos and refuse to pay me the money I had in my accounts (sek31 017 + sek6 324 + sek1600 = sek 38 941!)

So then I sent them all my transactions for the previous 3 months but apparently than still wasn’t enough since they got back to me saying that I’m an abuser and that they will not pay! They also say that I haven’t proven that the money in my Skrill account is mine. But I have already sent them proof of that I am the owner of the account and that the money is mine?! have done everything they have asked for and I am certain that I have followed all terms etc. Can they really do this?!

Please help me!

posted on February 28, 2018.

Dear valued client,

Thank you for taking your your time to write your response.

We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them.

In accordance with paragraph 3.3 of Terms & Conditions: “3.3 Only one gaming account is allowed for your real personal data. Opening an account is allowed only for one person, using one address, one phone number, and one IP address. Any other accounts that are opened on the Website will be considered as “Duplicate Accounts.” In that case, the Casino reserves the right to close all of the Duplicate Accounts and to apply the following sanctions: each action performed using a Duplicate Account is considered void. If while the Duplicate Account was active, monetary funds, bonuses, or winnings were taken out of the Duplicate Account, they will be lost and the Casino retains the right to ask for them back. YoYoCasino.com reserves the right to cancel bets, reject bonuses of any kind, cancel participation in any promotional activity, as well as permanently ban any client from the bonus program of the Website. It also reserves the right to disallow opening an account or close an existing account without prior written notice or any explanation.”
https:­//p­rnt.sc­/ikw7j4

Our Security Department has fully checked all the information, that you have provided for verification, and found a duplicate account with the same personal data between two accounts from the same region and with the identical behavioural factor.

So your initial deposit in amount of 1500 SEK was paid out and your account was closed.

All the proofs can be provided is case of AskGamblers’ request.

Do not hesitate to contact us in the Live Chat or email at suppor­­[email protected]­yoy­oca­sin­o.com if you have any additional questions.

Best regards, Administration

iidsor Sweden
posted on February 28, 2018.

This must be a mistake from you since I absolutely do not have duplicate accounts at your casino! Yes I do have accounts at OTHER casinos (Buran and Casinia) that seem to have the same owner as you but there is no term forbidding that. So when you say that you have checked your security system, is that system shared by all your casino brands or for each site exclusively? Because if that system told you that I have an account at Buran Casino for example: Yes that is true. But that is a different casino and as I said, there is not term forbidding that!

posted on March 3, 2018.

Dear valued client,

At the moment, we are gathering all the necessary evidence of duplicate account’s existence and will provide it to AskGamblers in a shortest period.

Do not hesitate to contact us in the Live Chat or email at suppor­[email protected]­oyo­cas­ino.com if you have any additional questions.

Best regards,

Administration of YoYoCasino

posted on March 5, 2018.

Dear player,

We would like to inform you that we have sent all the required evidence to the AskGamblers’ Administration and on basis of which (in full accordance with Terms & Conditions) your account was considered as a duplicate and closed.

Do not hesitate to contact via email suppor­­[email protected]­yoy­oca­sin­o.com if you have any additional questions.

Best regards, Administration of YoYo Casino.

AskGamblers
posted on March 6, 2018.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf YoyoCasino management that player violated their Terms&Conditions and more specifically committed potential fraudulent activity.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took the decision to reject this complaint and moreover, to ban the player from using our services in the future.

By subscribing you are certifying that you are over the age of 18.

Sign up for +250 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.