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Win A Day Casino - Refused to pay my winnings of $130

Complaint Info
Disputed casino Win A Day Casino
Reason Verification issues
Amount $ 130
atikul Bangladesh Message
Posted on September 26, 2014

I have claimed 200% 1st deposit bonus after deposited $25 on last Tuesday. I have played several slots and had wagered 11X finished I finally requested a withdrawal $130. On next day they asked my photo identification and neteller login page screen shot. So, I had sent those accordingly on Wednesday but after waited whole day they didn't reply concerning my payments. Today I again contacted with them then they replied :

Dear Atikul,

This is < name removed > from the Billing Department, your inquiry was forwarded to me for review.

Please be advised that the Passport you sent did not pass our Security Department's risk checks. For this reason, your account has been suspended and your withdrawal will not be processed.


< name removed >

Billing Department



I am well verified player of so many casinos and getting paid on time. But Win A Day casino got problem about my passport. I am sure they are not as good casino as I heard of them because they robbed my tiny winnings $130 which I had won after my deposit $25. Could get any help from you to resolve my issue please? Thank you.

Posted on September 26, 2014

Hi Atikul,

We are in receipt of your inquiry and let me assure you that will do our best to have it resolved.

At this point I can only confirm that upon joining Win A Day Casino through an affiliate site --- other than Askgamblers, let me add --- you were lucky enough to pass the very mild wagering requirements applied on the exclusive 200% Welcome bonus.

Upon scheduling a withdrawal of your winnings, you were requested to provide our Billing Department with the copy of your passport to confirm your identity, nonetheless the supplied document raised red flag in our Security Department.

Let me check with my colleagues on exact reasoning and in order to see if anything can be done to get your pending withdrawal processed and your account reactivated. I should have more info for you on Monday. Thanks for your patience and understanding.

Kind regards

< name removed >

Marketing Department

Slotland Entertainment

Posted on September 26, 2014

UPDATE: I was informed that earlier today our Billing Department has advised you to supply addition proof of identity. Moreover, please send us the original picture, i.e. in *high-res* with complete exif info, and no modifications made to the image, preferably over the course of next 48 hours. Much appreciated!

Kind regards


Posted on September 29, 2014

Conclusion: I just received a note from our Billing Department according to which the player refused to provide us with any additional proof of identity as requested, so his initial deposit was refunded.

Case closed.

Posted on September 29, 2014

Hi atikul, please confirm if this case is solved, so we can close it.

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