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Win A Day Casino - Account has been suspended

RESOLVED
Complaint Info
Disputed casino Win A Day Casino
Reason Account closure
Posted on May 16, 2014

I registered in the casino Win a Day 2 september from Askgamblers and get 41$ no deposit bonus. At your rewiew says that Players from Belarus accepted.

After I played a bonus in my account was $ 330 and I make a withdraw this balance...

When I wrote an email to a support regarding my withdrawal, I recieve an email back:

''Dear Nastassia,

This is Helen H. Harper from the Billing Department, your inquiry was forwarded to me for review.

Per our Terms and Conditions, players residing in the following countries cannot join Win A Day Casino: CN, CZ, SK, ID, UA, VN, IN, MY, LV, LT, KZ, BY and TR.

For this reason, your account has been suspended and your withdrawal has been voided.

Please let me know if you have any questions.

Sincerely,

Helen H. Harper

Billing Depart­men­tht­tp:­//w­ww.s­lo­tla­nd.com

http:/­/ww­w.w­ina­day­cas­ino.com''

How can you tell when the adopted amendments to the rules of the casino at the locked country, because if my memory serves my country on the list was not at the time of registration ...

Also on the site http:/­/ww­w.s­lot­lan­d.c­om/­ter­ms-­and­-co­ndi­tio­ns.html my country is not listed excluded countries!! and as I know the casino and http:/­/ww­w.w­ina­day­cas­ino.com/ http:/­/ww­w.s­lot­lan­d.com are one and the owner of Slotland Entertainment SA!!!!!

Could it be???

thanks in advance

AskGamblers
Posted on October 3, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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